OnePlus 5 Delivery/Shipping Status Thread

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vimto25

Senior Member
Jan 1, 2009
1,200
115
37
Burton-On-Trent,UK
Mine was supposed to be delivered Friday (thanks op for letting me down), and then shipped Friday and landed at my local airport sat so it sat there all weekend and even was processed 2 times and today is the delivery day. Well no delivery for me. DHL put it on the van this morning and then took it off for no reason at all they don't no why and now it's lost they carnt locate it. So I've waited a week for Nothing. And granted the fact it's now lost isn't op fault I have to wait upto 48 hours for op team to look into it and email me. So I think a December delivery is looking likely if op and DHL can manage that
 
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Ascertion

Senior Member
Mar 29, 2012
3,486
1,506
It wouldn't surprise me the box is beat up was yours a delayed delivery too? Couriers don't give a crap what's inside these bags
Mine was shipped the 22nd it says and was delivered today. I ordered approx an hour after reveal.
 

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vimto25

Senior Member
Jan 1, 2009
1,200
115
37
Burton-On-Trent,UK
Mine was shipped the 22nd it says and was delivered today. I ordered approx an hour after reveal.
Bloody hell been thrown around abit. Hope the phone box and phone is ok?

---------- Post added at 07:27 PM ---------- Previous post was at 07:26 PM ----------

Woke up from a nap to find it on my doorstep :)
Nice one . Are you enjoying it?
 

OcazPrime

Senior Member
Mar 30, 2016
449
108
Man, I just keep getting more and more disappointed especially when seeing that picture of the destroyed shipping envelope.... At this point i wouldnt be surprised if mine arrives beaten to high hell and wont turn on. Thats just how bad its gotten at this point.
 

sjs87

Senior Member
Jan 17, 2012
85
21
Bloody hell been thrown around abit. Hope the phone box and phone is ok?

---------- Post added at 07:27 PM ---------- Previous post was at 07:26 PM ----------


Nice one . Are you enjoying it?

I only took it out the box to take a quick look at it, for now. Considering I don't have a case for it yet, and a 5 year old running around, I threw it back in the box until I get some kind of protection.

Coming from the smaller OPx as my previous daily driver though it feels great in the hand. Doesn't feel bulky considering it's not bezeless but still feels solid.
 
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vimto25

Senior Member
Jan 1, 2009
1,200
115
37
Burton-On-Trent,UK
I only took it out the box to take a quick look at it, for now. Considering I don't have a case for it yet, and a 5 year old running around, I threw it back in the box until I get some kind of protection.

Coming from the smaller OPx as my previous daily driver though it feels great in the hand. Doesn't feel bulky considering it's not bezeless but still feels solid.
Pmsl I think I need to for he same I have no protection either . I tried to purchase some with my order but was l sold out. No where has anything in stock yet do they?
Sounds nice im a little excited
 

zalu23

New member
Jun 26, 2017
1
0
Now thats funny... I was hoping that since I'm in Gorzow Wlkp. which is 80km away from Slubice (PL) I will get the phone today... but no no no life is not so easy.
The package has to go via Leipzig which is 260km in opposite direction.

Origin Service Area:
SZCZECIN - SLUBICE - POLAND
Destination Service Area:
SZCZECIN - Gorzow Wlkp. - POLAND

Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 23:19

DHL why?
 

airfire257

Member
Apr 14, 2011
6
2
Just got mine today and is was a little beat up but the phone was safe. I ordered mine about an hour after the event. So far i am enjoying the heck out of this phone. A worthy upgrade from my trusty Nexus 4!!
 

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  • 4
    . Does anyone know of a way to check DHL for a package by address, no tracking number?

    You can use your OnePlus order number (OPS0367XXXXXXXXXXXXXXX) on this page:

    http://www.dhl.com/en/hidden/compon.../dhl_de_tracking/de/senderreferenz_dhlde.html

    Put your order number into the reference field and set the first date to the 21st (but maybe also try the 22nd). This worked for my delivery to Germany.
    3
    The cases are back in stock on the website btw

    Sent from my HTC 10 using XDA Labs
    3
    Moderator Warning,

    Thread cleaned, back on topic.
    3
    Chat started on 22 Jun 2017, 10:17 AM (GMT+0)
    (10:17:21) *** XXXXX XXXXX joined the chat ***
    (10:17:21) XXXXX XXXXX: Hi, I ordered OP5 128GB 5min after press conference. I got info about shiping yesterday, but it's still processin and it's already 22nd. Is it still arraving tommorow? It was supposed to be "get it before everyone else" but here in Poland many people already own one from Berlin.... So so so. My Shiping is "PriorityGB", I also took early bundle with accesories. My number is Order Number: OPS0264327817062XXXXXX
    (10:17:28) Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.
    (10:18:23) Customer Service: Hey there! sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.
    (10:23:22) XXXXX XXXXX: hmm
    (10:37:09) *** Honey joined the chat ***
    (10:37:23) Honey: Hi Bartosz.
    (10:37:32) Honey: Sorry to keep you waiting, .This is Honey from OnePlus Customer. I'd be happy to help.
    (10:37:32) XXXXX XXXXX: Hi
    (10:37:50) Honey: I understand that you want to know the status of your order. Let me find that out for you.
    (10:39:12) XXXXX XXXXX: Also, on the sidenote - what was the deciding factor for the shiping time. Ordering time or destination?
    (10:39:39) XXXXX XXXXX: There are some people from PL which will get their devices today, and they ordered long time after I did
    (10:39:58) XXXXX XXXXX: Or this is because I ordered the bundle aswell?
    (10:40:30) Honey: Thank you for that question, Bartosz. About that, yes that would maybe the factor why your order is still processing. But you can be assured that your order has already been processed.
    (10:41:33) XXXXX XXXXX: Than why there haven't been update on the website where my order is shown hmm..
    (10:43:16) Honey: Probably, Bartosz. Upon checking your order, it seems that your order is still processing. This means that your order is still in process in our warehouse. I understand that you want to have your phone as soon as possible. Once your order will be completed, our ware house team will hand over your device to its courier which is DHL.
    (10:46:16) XXXXX XXXXX: Will this happen today?
    (10:47:44) XXXXX XXXXX: Also - can you tell me if accecosrry bundles are in Poland? As I'm in north part of Poland, and shipment is saying PriorityGB, that this mean GreatBritain?
    (10:47:52) Honey: About that, Bartosz. Once your order will be completed, they will hand it over to the courier. I'm afraid that this will not happen today. I hope you understand.
    (10:48:11) XXXXX XXXXX: Maybe this could be forwarded for Polish wearhouse
    (10:48:35) XXXXX XXXXX: I already sold my device, Im not without the phone at all.
    (10:49:08) XXXXX XXXXX: On the website there was stated clearly "1-3days air delivery"
    (10:49:35) XXXXX XXXXX: *I am without the phone*
    (10:49:59) XXXXX XXXXX: So by the all signs you mean it will dispatch on Friday, with a deliver on Monday than?
    (10:50:05) Honey: I understand that you want us to forward this to our Polish Warehouse. However, I am afraid that we don't have an option for that. But, you can be assured that your order has already been processed. I hope you understand.
    (10:50:07) XXXXX XXXXX: or will it be even later than that
    (10:51:26) Honey: Once our system updated the status to "Complete" your order will be handed to its courier. I hope you understand.
    (10:52:02) XXXXX XXXXX: You've already told me twice that : It was already processed" and twice that "it is still processing"...
    (10:52:11) XXXXX XXXXX: read through your answers please.
    (10:55:09) Honey: Yes, Bartosz. What I meant that, your order is now being processed. I hope you understand.
    (10:55:35) XXXXX XXXXX: Sadly I do.
    (10:56:08) XXXXX XXXXX: Well it seems both of us we can't do anything just wait.
    (10:56:36) Honey: I understand your part, Bartosz. If I were in your shoe I would feel the same way. However, this is something we don't have control of. I hope you understand.
    (10:56:45) Honey: Yes, Bartosz.
    (10:56:48) XXXXX XXXXX: I hope my sad face will turn into smile once I get it on Monday.. I hope no later.
    (10:57:37) XXXXX XXXXX: Esspecially that I could go to Berlin to get one with a train in like 5-6h
    (10:57:45) XXXXX XXXXX: and have it already in my hands.
    (10:57:56) XXXXX XXXXX: ok, thanks for your help.
    (10:58:59) Honey: Hopefully, Bartosz :)
    (10:59:04) Honey: Thank you for confirming.
    (10:59:10) Honey: An automatic survey will pop-up on your window when you click the "Option > End this Chat" button on the lower left corner of the chat screen. It is just a 1 question survey that will let you rate me and the service I have provided to you today. We appreciate your feedback. Thank you and Never Settle. You may now close the chat box. Have a great day ahead! Bye for now.
    (10:59:13) *** Honey left the chat ***
    (10:59:16) *** XXXXX XXXXX has rated the chat Good ***
    (10:59:16) *** XXXXX XXXXX has commented: Hoeny tried her best to tell me something I wouldn't like. I don't blame her, she just does that hard work of hearing mad people and trying to convince them that not getting your phone on time, isn't acctually the end of times. ***
    (10:59:18) *** XXXXX XXXXX left the chat ***
    3
    USA, PA.. Delivered today. I ordered 2 of them. And I'm not even home to get them..
    fake. updated delivery date April 10th. good try dude
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