Oneplus 5 issue with h+ network

[Jowhee]

Just an FYI I'm on lineage 15 and h is working just fine. I'm actually sending this while on h and not LTE

 

[Feedmeeeee]

Just an FYI I'm on lineage 15 and h is working just fine. I'm actually sending this while on h and not LTE

Cant be everytime

 

[slg60]

Same issue here...

Vodafone Germany

 

[mscosta]

I have the same problem (sometimes) with H+
4G works fine
My operator is MEO in Portugal

 

[_RauL_Mx_]

Hello, i have found this post, searching this issue. I live im spain and i have this problem with my 2 companys, yoigo and movistar. My telephone was bought in china. In spain the people says that they haven't got this problem.
I have done some hard reset and the problem persist. Do someone have any idea?

Regards.

 

[Feedmeeeee]

Hello, i have found this post, searching this issue. I live im spain and i have this problem with my 2 companys, yoigo and movistar. My telephone was bought in china. In spain the people says that they haven't got this problem.
I have done some hard reset and the problem persist. Do someone have any idea?

Regards.

Yes this problem kernel/ramdisk related

 

[bdscionut]

I have the same problem with H+
4G works fine
My operator is Digi in Romania

 

[_RauL_Mx_]

Yes this problem kernel/ramdisk related

Any solution? or waiting to Oneplus resolved the problem?

i have a oneplus 1 week, if the problem is in my phone, i can request replacement.

¿?

 

[Feedmeeeee]

Any solution? or waiting to Oneplus resolved the problem?

i have a oneplus 1 week, if the problem is in my phone, i can request replacement.

¿?

Its not hw issue. We have to wait but i have to grab logs of it and send to regarding peoples

 

[okiesuparno]

Got the same problem here....
Telkomsel - Indonesia

 

[gohan040]

Noticed the same thing months ago. But because I'm 99% of the time on 4G I forgot about it. Atm I'm on holiday in Portugal and when roaming on H+ I have the same problem again. Changed the network manually to MEO 4G and the problem is gone. This is clearly a issue that OnePlus needs to resolve fast. On H+ internet is not usable right now.

 

[mutleyPT]

Same problem here. The H+ is very unstable.

 

[yubdf]

I'm experiencing the same problem as well on the oneplus 5. My carrier network is T-Mobile EE UK. The H+ data connection is very unstable & unusable. It will work for around 10 seconds and then will stop working for 1 minute. This problem occurs cobstanly in a cycle like a loop and makes internet usage on the device impossible.

I've tested my SIM on the galaxy S4, S5, nexus, Xperia and the H+ mobile data works normally without any problems and I receive fast internet.

Thinking that my device was faulty, I had my oneplus 5 replaced from the store I bought the device from because of H+ mobile data issue. I had the exact same H+ data problem with the brand new replacement device!

I believe the h+ internet problem is a hardware/software issue with the oneplus 5.

 

[mscosta]

in my case (MEO Portugal), with the new update of October 03 (4.5.11), it seems that the problem is solved ... does anyone else have this experience?

 

[okiesuparno]

the problem still exist after new update 4.5.11
Telkomsel - Indonesia

 

[Rhoban]

Can anyone with a custom ROM (no custom OxygenOS ROM) confirm the problem with H+ is also present on said ROM?

If it is, then it's either a modem problem or hardware.

 

[yubdf]

I've updated to the new 4.5.11 oxygenOS and I'm still having the same H+ network problem as well. It's still not fixed.

 

[timothydonohue]

here's the solution, guys, because i was running into the same problem here in the states.
i'll start with the problem : The IMEI that gets shipped with these phones is not recognized by carriers around the world as being 4G capable, for some reason. SO, when you pop in a sim card, and the carrier tries to provision it, the carrier only recognizes that IMEI as being able to do 3G. so, that's what it sends.

The solution can be done a few ways:
1) Call your carrier (or go into the shop) and have them change the registered IMEI for your SIM to be that of a phone that CAN get 4G, or whatever the equivalent in your country is. For example, I was having a mess of a time trying to get mine to work, and had the guy in the shop change the registered IMEI (what they see) to that of a Galaxy S8 (which works here, not sure about where you are). Pop the SIM into the right slot, and it finally worked, after we wrestled with the stupid thing for 45 minutes in shop (and I spent another 30m on the phone with another technician, see below). So, the easiest way to check that is to pop the SIM out of a friend or partner's phone that does have 4G and plop it into your phone, boot it up and check. It did matter on my phone that it had to be in slot 2, for some reason. or at least the one labeled slot 2. I hope you get the picture...

2) Cut down the microSIM from your phone you were using before and just use that, unless you've already deactivated the SIM. There are instructions online. It apparently works too. I won't go into it, but I did cut mine down, but couldn't try the method because my SIM had already been deactivated (long story. I had to spend 30m on the phone with another technician after I left the store yesterday, because it still hadn't gotten 4G on my new nanoSIM, despite changing the IMEI, but that's because the idiot put the card into the wrong slot, and I'm an idiot for not noticing it.)

Any way, hope that helps clear things up.

 

[okiesuparno]

Yesterday I tried to use 2 sim card in my op5, guess what H+ runs smoothly without any problem. It's been running for 24 hours without any problems, maybe you can try on your op5?

 

[Feedmeeeee]

here's the solution, guys, because i was running into the same problem here in the states.
i'll start with the problem : The IMEI that gets shipped with these phones is not recognized by carriers around the world as being 4G capable, for some reason. SO, when you pop in a sim card, and the carrier tries to provision it, the carrier only recognizes that IMEI as being able to do 3G. so, that's what it sends.

The solution can be done a few ways:
1) Call your carrier (or go into the shop) and have them change the registered IMEI for your SIM to be that of a phone that CAN get 4G, or whatever the equivalent in your country is. For example, I was having a mess of a time trying to get mine to work, and had the guy in the shop change the registered IMEI (what they see) to that of a Galaxy S8 (which works here, not sure about where you are). Pop the SIM into the right slot, and it finally worked, after we wrestled with the stupid thing for 45 minutes in shop (and I spent another 30m on the phone with another technician, see below). So, the easiest way to check that is to pop the SIM out of a friend or partner's phone that does have 4G and plop it into your phone, boot it up and check. It did matter on my phone that it had to be in slot 2, for some reason. or at least the one labeled slot 2. I hope you get the picture...

2) Cut down the microSIM from your phone you were using before and just use that, unless you've already deactivated the SIM. There are instructions online. It apparently works too. I won't go into it, but I did cut mine down, but couldn't try the method because my SIM had already been deactivated (long story. I had to spend 30m on the phone with another technician after I left the store yesterday, because it still hadn't gotten 4G on my new nanoSIM, despite changing the IMEI, but that's because the idiot put the card into the wrong slot, and I'm an idiot for not noticing it.)

Any way, hope that helps clear things up.

I dont know other peoples but my issue not this.. i have good 4g in my carrierr or country.. just sometimes h+ not working correctly and losing calls with h+