Question OnePlus Trade in program scam

[astracd]

Hello,

I just want to hear your experience with trade in program, as I had terrible experience.


I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


#OnePlus_Trade-In_Scam


https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

 

[moldovanos]

They said my screen had damage and I only got $260 vs $500.

 

[JPower123]

I traded in my OnePlus 10t, and got full credit for it. $480. I sent it back in original packaging without the charger or cable, I kept those. I also had just flashed the US firmware, because I was rooted on Indian firmware. The phone wouldn't update lmao, but I said nothing and neither did OnePlus when they inspected it. I got an email a few days later saying everything was good.

 

[g96818]

I got $0. so I returned this stupid phone.
I sent the phone in perfect condition with the original box and accessories and they stole the box and accessories and only sent back my phone in a generic cardboard box. I'm just going to toss he phone in the garbage, but I made them waste money shipping it back.

 

[cavist]

I got full value refund for my OP7Pro which was in perfect condition besides a small nick in the frame near the alert slider.

Other than that I was worried because I only received one e-mail ith DHL shipping label and no info from the trade-in partner or any status update on Oneplus website. I have sent my phone 28 days ago, one week ago I contacted OP support chat, it was escalated and I was supposed to receive a response in 3-5 days but of course nothing so I just had a chat again 5 mins ago and the OP support confirmed my trade in was completed, full value.

So in the end the entire trade in process was strange for me and lacked any updates regarding its status since receiving the shipping label.
I was worried a bit because often those type of third party service provides do everything in their power to lower the value of sent device but seems I was lucky or the support corrected this behind the curtain.

I got $0. so I returned this stupid phone.
I sent the phone in perfect condition with the original box and accessories and they stole the box and accessories and only sent back my phone in a generic cardboard box. I'm just going to toss he phone in the garbage, but I made them waste money shipping it back.

You clearly did not read the rules and T&C of trade-in service.

 

[ummduh]

I just got a notice that they're not giving me anything because they received it late.

The only date I had was that it had to be shipping before March 15th. I shipped it on the 8th.

I did email them with my displeasure and we shall see, because the payment method I used they can't charge any more money to it.

 

[plepew]

Hello,

I just want to hear your experience with trade in program, as I had terrible experience.


I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


#OnePlus_Trade-In_Scam


https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

I had the exact same experience.
Sent the device only. The OP Trade-In is a complete scam and a dishonest business practice.

It is designed to fail from the beginning... it leaves you not appropriate time from ordering the new device, receiving it and testing it within your 15 days return policy in case you need to do this. You must ship the Trade-In device as soon as you get the box, which I receive 2 days after my order, the new devices got delayed in shipping...

I wrote back to OP stipulating the device was in perfect condition as are all my device from Mobile phones, to laptops , pads etc... the said revised quote : $0

OnePlus is a disgrace and since they are now OPPO controlled...the "Never Settle" slogan should be changed to “Never Again!” & “New Customer Don't Buy"

One more thing: they have made almost impossible now to “root” to which they became THE famous brand as a “Flagship Killer & Rooting Favorite”

I am looking forward to seeing how the Nothing Phone develops in a few years....this should be interesting to see if Nothing captures the huge following of the rooting community and a company that actually listens to its customers/fans!!

Shame on you OP!!!

 

[XDRdaniel]

Hello,

I just want to hear your experience with trade in program, as I had terrible experience.


I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


#OnePlus_Trade-In_Scam


https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

Yep, sent a galaxy S8 and the estimate was 10£ plus 100£ bonus. After they checked it, they said it has screws missing which was not true. They charged me the initial discount but they said I will get a 100£ refund after the return period is over, in 30 days . So yeah, if I don't get the 100£ I'll get scammed too

 

[KashMiester]

I sent in my S21 FE and it got stolen! They never received it, instead they got clothes in the box. I sent them the receipt of my postage. All I had and they are investigating with the trade in partner about what happened, heard nothing new yet, still investigating

 

[null0seven]

I wanted to do a trade in with Oneplus but they offered me 100 Euro...
I sold the phone for 400 Euro.

 

[astracd]

It seems people in Europe had good experience vs North America.

 

[prle_zg]

You got me worried right now

I just received my op11, my old op8 pro is in the box, waiting for DHL to pick it up and ship back.
It's in his original box, nose scratches. Hope everything goes well.
I'm sending it from Croatia to Oneplus France.
I'll update when I get news, good or bad.

 

[MrSteelX]

You got me worried right now

I just received my op11, my old op8 pro is in the box, waiting for DHL to pick it up and ship back.
It's in his original box, nose scratches. Hope everything goes well.
I'm sending it from Croatia to Oneplus France.
I'll update when I get news, good or bad.

Take pictures of device and packaging for safety.

 

[pbassjunk]

It is totally a scam. I traded in a nearly new 10T (just outside of the return window otherwise I would have returned everything - flawless conditition) but it was refused and shipped back. They said I didn't ship my trade-in in the time allotted, even though tracking put it at least a week ahead of the date. They also shipped and received my original phone back before that same date even occurred.

I've since sold the 10T and the 11 for a Pixel 7 Pro.

Whatever, F 1+. It was my last. Even T-Mobile has dropped them. Good riddance.

 

[alxioa]

Έστειλα το 8 pro 12_256 με γρατσουνιές στην οθόνη αλλά το πλαίσιο είναι σε άψογη κατάσταση. και μου το κράτησαν 210 ευρώ. μου ζήτησαν 40 ευρώ για να πληρώσω.. φυσικά δέχτηκα την προσφορά.. οπότε όλα καλά για μένα

Mod translation: I sent the 8 pro 12_256 with scratches on the screen but the frame is in perfect condition. and they charged me 210 euros. they asked me 40 euros to pay.. of course i accepted the offer.. so all good for me

 

[MetroWestMA]

I had the same issue trading in a Google Phone to Google, they credited me $180 less for some BS reason. I called Amex, disputed the original charge paid for the new phone, and a week later Amex found in my favor. That's why Amex is the best CC to use for purchases like this.

 

[ummduh]

It's now been a week and I haven't received any replies from OnePlus. Not sure what is next, as they're not getting any more money from me.

 

[everdred]

Here is my trade in of a practically unused 10T for my 11. Still haven't been paid either.

 

[repa21]

You got me worried right now

I just received my op11, my old op8 pro is in the box, waiting for DHL to pick it up and ship back.
It's in his original box, nose scratches. Hope everything goes well.
I'm sending it from Croatia to Oneplus France.
I'll update when I get news, good or bad.

I really hope everything will work out like it should!
Also planning to buy OnePlus 11 with trade in option and I am from Croatia just like you.
Please let me know how it goes

 

[prle_zg]

I really hope everything will work out like it should!
Also planning to buy OnePlus 11 with trade in option and I am from Croatia just like you.
Please let me know how it goes

Package is received, order status still "processing".
I'll update soon as status change.