Oneplus3 is hanging and lagging then doesn't respond.

[SivaMaxwell]

Hi all,

I'm using a OnePlus 3 for approximately 8 months.

After the past few iterations of updates, I started facing an issue.

The phone lags or hangs, while:
Gaming (high graphic) online/offline
Downloading via WiFi / mobile network
While charging
Sometimes random


All of a sudden it lags/ hangs up randomly.

When I try to turn off, it takes longer . Then the phone would be hard reset and turn the phone. Again this process also takes unusual time. Sometimes, some hardware like fingerprint sensor, camera etc .
After a few reboots, it comes back to normal only until I put it into gaming or higher usage.

I've not rooted, nor unlocked the bootloader.

This problem persists in any version of both stable and beta version.
I requested help from OnePlus but they're asking some log.
Even I cannot access my phone to create log or systrace.

When I submitted to the service centre, they are just flashing the device with OOS and giving it back.
And the problem still persists.

Can anyone please suggest a solution..
#oneplus

 

[RazorBlade123]

Hi all,

I'm using a OnePlus 3 for approximately 8 months.

After the past few iterations of updates, I started facing an issue.

The phone lags or hangs, while:
Gaming (high graphic) online/offline
Downloading via WiFi / mobile network
While charging
Sometimes random


All of a sudden it lags/ hangs up randomly.

When I try to turn off, it takes longer . Then the phone would be hard reset and turn the phone. Again this process also takes unusual time. Sometimes, some hardware like fingerprint sensor, camera etc .
After a few reboots, it comes back to normal only until I put it into gaming or higher usage.

I've not rooted, nor unlocked the bootloader.

This problem persists in any version of both stable and beta version.
I requested help from OnePlus but they're asking some log.
Even I cannot access my phone to create log or systrace.

When I submitted to the service centre, they are just flashing the device with OOS and giving it back.
And the problem still persists.

Can anyone please suggest a solution..
#oneplus

I think I have a similar problem as well... No luck on finding a solution though. During heavy usage, the phone freezes, turns off, and I have to hard reset the phone to get it to boot.

 

[SivaMaxwell]

Oneplus3/3T Warranty info

I think I have a similar problem as well... No luck on finding a solution though. During heavy usage, the phone freezes, turns off, and I have to hard reset the phone to get it to boot.

After long calls and requests, finally OnePlus customer care guys talked with the service centre and got my phone repaired. If you want your phone back, you have to keep visiting the service centre iluntil you are satisfied.

This problem is because mother board is corrupted. All you can do is to call and inform OnePlus. They will ask you to visit a service centre. Then the problem keeps on repeating. Then you've to tell them than instead of 5 visits to service centre, the problem still persists. Then they will ask you to call from the service centre and they will talk.

This time, they will repair the hardware level also and boom.. phone is back!!!

 

[SivaMaxwell]

I think I have a similar problem as well... No luck on finding a solution though. During heavy usage, the phone freezes, turns off, and I have to hard reset the phone to get it to boot.

Tell me if you have solved the problem or need any guidance..

 

[Iamsatiz]

Tell me if you have solved the problem or need any guidance..

need guidance

 

[RazorBlade123]

need guidance

You have the same problem?

 

[SivaMaxwell]

need guidance

Just follow these steps.
1. Call customer care, explain the problem.
2. Go to service centre and submit the phone
3. Check whether the problem is still thesame
4. Go back until they finally give you a better phone