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ONLY 1 Caller Name not displaying with incoming call - Message OLI=62

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bustanut666

Senior Member
Dec 19, 2008
205
23
Hi,

Been trying to fix this issue for a week now. When my gf calls, her name doesn't come up. Only displays her number. My contacts are on my gmail account. All other contacts i have show up. She has an iphone and her name showed up on my old s5. Her phone is already set to display caller ID and so is mine. I spend like a few hours aday trying to troubleshoot this.. No luck whatsowever. Weird thing is, sometimes when she calls, her number appears with a ;oli=62 behind it. Example: 714-555-5555;oli=62. I googled oli (originating line information) but it makes no sense to me..

Things i've tried already:

1) resync gmail contacts
2) deleted her contact on gmail/phone/etc
3) readded her contact to phone internal storage and also gmail again
4) tried in safe mode to see if a application is blocking it
5) rebooted phone of course
6) re-adding her contact info with her data deleted from gmail
7) called verizon support
8) and last but not least.. reset/restored original s8 to factory

HELP.. i was gonna try to exchange the phone for another s8 but i really don't think that might be the issue.. i tried researching IPHONE issues with caller ID not showing up but all her settings seems correct.

Thanks in advance.
 
Last edited:

xeathpk

Senior Member
May 11, 2017
113
34
That's a LOT of troubleshooting on your end and quite frankly I'm surprised you're still having this issue after all of that. I'm kind of bewildered on what could even be the cause of this problem.

So let me get this straight, if you go to contacts on your phone and add someone else's number and details it works normally but even if you manually input her details you still have issues with caller ID?

Only 2 things I can possibly think of
1. Network provider issue
2. I feel like this is unlikely but maybe a sofware bug? Maybe there is a bug in the code that throws some sort of exception or error when your partners specific number is saved.

I couldn't find a definitive answer for this anywhere, its definitely a head scratcher. You don't unknowingly have any other apps syncing contacts do you?


EDIT: Could you get your hands on another S8 to troubleshoot? If adding the number works normally on another S8 then you're Gucci, you know the problem is specific to your device. If not, my two points still stand or I'd be looking at the iPhone as the culprit.
 
Last edited:

bustanut666

Senior Member
Dec 19, 2008
205
23
No other apps. That's what I thought it might be too. That's why I did a system restore. And before I did any updates. I had her call me to test it. Still same. Oddest issue ever. I am actually pretty decent at tech stuff but this puzzles me. Lol.

Sent from my SM-G950U using Tapatalk
 

xeathpk

Senior Member
May 11, 2017
113
34
That's really strange, what about in regards to my edit? Do you have another S8 you can test?
 

bustanut666

Senior Member
Dec 19, 2008
205
23
I only have one s8. And yes. No matter if I add her number to phone sim or gmail from the phone it doesn't work. I also tried deleted her contact from gmail contacts and adding it again. No luck. Adding a new contact works from someone else works.

Sent from my SM-G950U using Tapatalk
 
Last edited:

xeathpk

Senior Member
May 11, 2017
113
34
When in doubt, just blame the iPhone. ;)


Haha, all joke aside I'm all outta ideas mate. I consider myself pretty savvy as well but it looks like you've covered all the bases so far which leaves me at a loss. You sure you don't have any family or friends with an S8 that your gf could call to test? That would be the best way to narrow it down even further at this point and the next logical step IMO.
 

bustanut666

Senior Member
Dec 19, 2008
205
23
Yeah. I've been trying to tell her to call everyone in her phone book to see if her name pops up. Lol. She only tried few people.

Sent from my SM-G950U using Tapatalk
 

devan.thomas24

New member
May 24, 2017
4
0
I'm having the same issue with my boyfriend's number, I have an s7 and he has an android. It started happening about 2 weeks ago. Before that his contact info showed up

Sent from my SM-G930V using Tapatalk
 

bustanut666

Senior Member
Dec 19, 2008
205
23
Same here. Glad I am not the only one. If u find a fix. Please let me know. I'll do same

Sent from my SM-G950U using Tapatalk
 

sage3

Senior Member
Apr 14, 2011
81
13
Texas
Welp that just happened when a buddy of mine called​ me a few min ago. He is also with T-Mobile. I am with Verizon. Had this phone since launch and hasn't happened until today. Gotta be something with T-Mobile numbers.

Sent from my SM-G950U using Tapatalk
 

bustanut666

Senior Member
Dec 19, 2008
205
23
OK. I found a workaround to get the name to display. Log into your Google account on a computer and manually add that odd number. Example : 555-555-5555;oli=62. I added that along with the regular number without the oli=62 just incase they send out a fix for it. And that's it. The name showed up for me. Let me know if it works for u.

Sent from my SM-G950U using Tapatalk
 

Malachi10

New member
May 31, 2017
1
1
Thank you guys so much. I've had this oli=62 problem for two weeks. The Google fix worked great. You guys are the best. I'll tell Verizion then should send you 20% of my monthly bill as you're better than their support!
 
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    Thank you guys so much. I've had this oli=62 problem for two weeks. The Google fix worked great. You guys are the best. I'll tell Verizion then should send you 20% of my monthly bill as you're better than their support!