[Opinion] Why so many complaints?

[One Twelve]

I'm surprised that the complain threads are allowed to go on. It not only hurts the site,it hurts the company that made the phones.

No, this thread is a good example because the OP has done a gone job of explaining away the so called 'complaints'. This is EXACTLY what i hang out in forums for.

I think some of the writers that review these phones are abusing their power and becoming a bit reckless.

Agree, in a world where media thrives on attention, anything that will provide it is good. This means 80% of what you read and hear is BS.

people that have had so many devices would know better. That tolerances get tightened as production ramps up. That future batches are going to be better.

it means getting reliable info requires
a) time
b) intelligence

Who bothers. Easier to parrot.

Americans are little upset because they can't get modules because it requires a FCC certification. Adding a module can change the radio characteristics of the device. Remains to be seen how this hurdle will be tackled.

This requirement isn't as strict outside the US.

Ive also noticed that a lot of complaints are coming from people with 20 post or less

yeah, i've seen this too in other areas, join date 2008, 5 posts to their name. case by case basis. So shake them a bit and see what falls out

---------- Post added at 06:35 PM ---------- Previous post was at 06:31 PM ----------

Your opinions are always welcome, so let's keep this thread mature if you post. And thank you for reading mine.

How do you find the screen visibility outdoors ? Is the camera usable in this case.

Getting mixed reports on this point. Some say as good as the G4 which is good enough. it can get brighter than the G4 thanks about 15 seconds to ramp up but your battery tanks fast at that state. Well, if you need a shot or two this isn't too much of a problem. Anything more at that elevated brightness battery means you're recharging sooner than expected.

 

[tribalartgod]

How do you find the screen visibility outdoors ? Is the camera usable in this case.

Getting mixed reports on this point. Some say as good as the G4 which is good enough. it can get brighter than the G4 thanks about 15 seconds to ramp up but your battery tanks fast at that state. Well, if you need a shot or two this isn't too much of a problem. Anything more at that elevated brightness battery means you're recharging sooner than expected.

Please keep in mind I can only speak on my experience... That said...
I have not used the G4. I moved from the G3 to the G5. I have had only 2 issues using the phone outdoors.
-Direct sunlight, is quite easy to see the screen. the issue that I have is when I am wearing sunglasses. They are too dark and make the screen harder to see. If I remove the sunglasses, I can see the screen just fine. This includes taking photos as well.

-At night with auto-brightness... My issue here is the screen dims too much. (Not a bad thing for saving battery) This is not a problem for using the phone, but for me it is a problem when taking pictures. I have to turn the brightness up a bit to see good detail when taking a picture at night.

-Battery performance over all... I don't have major issues with this. I work indoors, so I am only outside for smoke breaks and after work. I am a facilities coordinator, so I am constantly on my phone. I typically do not have to charge my phone at all until it's time to go to bed. My current average is 5.5 hours of screen on time. As a base, my current screen brightness is 51% indoors. - Charging will be based on your own usage. If you are using the phone as a camera more than you are as a phone, then yes, you will have to charge sooner rather than later. I average about 15-20 pictures a day.

 

[igotroot]

Maybe it's just me, but I feel like the G5 is catching a lot crap for almost no reason at all... I've had mine for 1 week now, and no major issues to speak of. It functions as it should, build quality is nearly perfect, and it just works... As the title states, this is all my opinion, so let me break some things down...

Screen bleed: This is bound to happen with most all LCD devices. Even your LCD television will have this issue if the room and screen are dark enough. Some of you that have posted pictures do in fact have a relevant reason for return as it is pretty bad. But also, some of you are just being entirely too picky.

AUX audio noise: This device is native 24bit lossless at 192kHz... MOST of the "cheap" aux cables you buy at the store just don't have the quality wiring inside that you need for this device, and will give you the audio hiss. You're gonna want something that is Audiophile grade (this just simply means high quality), with a thicker wire, better connectors, etc. The basic run of the mill cables just aren't gonna cut it with this device. I ended up going with THIS cable, and my hiss went away. (Your results may vary)

The chin gap: This is directly related to how the battery clips in. The connectors inside the phone are spring loaded and very slightly push back against the battery. On top of that, they are there are two parts that are simply being "snapped" together, so there is bound to be a gap. Again, I too have this "issue" on my phone, but it is so minor that it doesn't really matter. (It's also completely hidden by my case now too) I wouldn't say this is a lack of QC, but rather just certain individuals wanting perfection from a non-perfect world. It's just not gonna happen. An idea for LG, may be to put 2 very small rare earth magnets on either end of the chin module to help combat the spring push from inside the phone?

The clicky power button: Really people? It's a click style power button to begin with. While I will agree the button cap (the part we actually see) could be a bit better than what it is, why is this even a quality complaint? Those of you that are shaking your phone in a silent room and "hearing" the button move are probably mistaken. While the button does have minuscule movement to it, what you are actually hearing is the OIS sensor moving. It's supposed to if you shake the phone.

TL;DR: Complaints are fine if they are legitimate. But most of these are not. It's nothing more than a case of people being far too finicky over the build of a launch device. One can ALWAYS expect to run into SOMETHING they don't like about a first launch device, but should not haze the device to the point of making it potentially fail. If you want things fixed, yes report them, but also look into solutions. Don't haze the product to the point that it scares others away from an otherwise beautifully designed and wonderful product.

Your opinions are always welcome, so let's keep this thread mature if you post. And thank you for reading mine.

I've had no issues with my phone quality in any form or fashion. I think there are a lot of haters on these forums trying to give this phone a bad name. I just asked my wife the same question about any issues or quality about her G5 and she has nothing to say.

I have physically handled 3 LG G5s not including a store live model, and not one has any craftsmanship issues. None.

Don't believe the BS complaints. I work with all cellular carriers and I have no interest in lying. This phone is great.

 

[srimay]

Please keep in mind I can only speak on my experience... That said...
I have not used the G4. I moved from the G3 to the G5. I have had only 2 issues using the phone outdoors.
-Direct sunlight, is quite easy to see the screen. the issue that I have is when I am wearing sunglasses. They are too dark and make the screen harder to see. If I remove the sunglasses, I can see the screen just fine. This includes taking photos as well.

-At night with auto-brightness... My issue here is the screen dims too much. (Not a bad thing for saving battery) This is not a problem for using the phone, but for me it is a problem when taking pictures. I have to turn the brightness up a bit to see good detail when taking a picture at night.

-Battery performance over all... I don't have major issues with this. I work indoors, so I am only outside for smoke breaks and after work. I am a facilities coordinator, so I am constantly on my phone. I typically do not have to charge my phone at all until it's time to go to bed. My current average is 5.5 hours of screen on time. As a base, my current screen brightness is 51% indoors. - Charging will be based on your own usage. If you are using the phone as a camera more than you are as a phone, then yes, you will have to charge sooner rather than later. I average about 15-20 pictures a day.

I had the s6 edge prior too this phone and that screen also dimmed too much for autobrighness setting at night. I either switch to manual mode or use lux lite from the play store. It allows you to ramp up the threshold for auto brightness to combat hat issue

Sent from my LG-H830 using Tapatalk

 

[One Twelve]

Please keep in mind I can only speak on my experience... That said...
I have not used the G4. I moved from the G3 to the G5. I have had only 2 issues using the phone outdoors.
-Direct sunlight, is quite easy to see the screen. the issue that I have is when I am wearing sunglasses. They are too dark and make the screen harder to see. If I remove the sunglasses, I can see the screen just fine. This includes taking photos as well.

Very good.

-At night with auto-brightness... My issue here is the screen dims too much. (Not a bad thing for saving battery) This is not a problem for using the phone, but for me it is a problem when taking pictures. I have to turn the brightness up a bit to see good detail when taking a picture at night.

On the G4 I use manual brightness on 20% at night and indoors. Auto for daytime outdoors. Manual is more efficient than auto as its not requiring some sensor to monitor and then ramp up or dim the screen. Course you need to manually switch between the two and auto makes it just that bit easier.

-Battery performance over all... I don't have major issues with this. I work indoors, so I am only outside for smoke breaks and after work. I am a facilities coordinator, so I am constantly on my phone. I typically do not have to charge my phone at all until it's time to go to bed. My current average is 5.5 hours of screen on time. As a base, my current screen brightness is 51% indoors. - Charging will be based on your own usage. If you are using the phone as a camera more than you are as a phone, then yes, you will have to charge sooner rather than later. I average about 15-20 pictures a day.

That's pretty good sot for 50% brightness.

That 6.0.1 has improved battery for sure. On the S6 i noticed sot for a video test increased by one hour compared to when it launched.

 

[dtowngs4g]

I've had mine for 5 days roughly. The performance is wonderful, speaker quality is also very good. The picture quality or output quality of videos is wonderful. I upgraded from the G3. The only thing I don't care for is the pin to open the external sd tray. I haven't played with Cabrera much. The power button is not a bother to me considering if you had the previous lg modems then you should be used to the back button. The fingerprint recognition actually works on this phone!

Sent from my VS987 using XDA-Developers mobile app

---------- Post added at 10:21 AM ---------- Previous post was at 10:16 AM ----------

I for one love my G5. Started with the G2, fell in love with the rear buttons, migrated briefly to the Nexus 5X (couldn't live without Knock features and rear buttons), and now to the G5.

The G5 is really an evolution of the Nexus 5X, they are almost identical in physical size, except the fingerprint scanner is a smaller diameter, which is the cause of the semi-flakiness. It's too easy to just mash your finger across the sensor and miss the portion that got 'enrolled'. This can be addressed by enrolling your finger multiple times to get a larger portion of your finger tip, I've also found that my phone case helps guide just the tip of your finger to the scanner which greatly increases reliability!

It seems the G5 has been held to a different review standard than other devices due to its modularity. Instead of reviewing the G5 on its own merits plus cool potential for modules, it has been mostly reviewed on the merits of its lack luster existing modules and the weak stock launcher missing an app drawer. If I reviewed a new laptop I wouldn't judge it based on the available accessories, that would be ridiculous! The device reviews should stand on their own, anything else is just a cherry on top.

I don't see anyone mentioning the great call quality, the fantastic signal strength, and hardly any mention of the IR blaster! That thing is so useful - you can change TV channels at the gym, in hospitals, or on your couch if you can't reach the remote. Plus we have USB-C, I can't tell you how great a reversible connector is - no more fumbling at night trying to plug in, got used to this on the NX5 and won't go back.

Here are the main gripes summarized so we can see how ridiculously picky these are -

• Light bleed (I would never have even known if I hadn't downloaded a specific app to test this!)
• Finger print scanner flaky (see above, this is a non-issue)
• Build quality issues (no doubt these do exist in some form or another on every device! my phone is fine)
• Missing app drawer (use a 3rd party launcher or Home 4.0 from smart world)
• Aesthetic (do you use a case?)

By the way, if you boost the DPI of your screen through ADB the usage experience gets much better! Mine is set to 540.

Can you give directions for this? I like mine set @ 420 because of certain games I play. Thanks!

Sent from my VS987 using XDA-Developers mobile app

 

[gordonzhao]

I was thinking about posting a similar thread to this, honestly I've had it for a week and have had no issues. No screen bleed, battery is as expected, coming from a moto maxx with a 3900 mAH battery, and this one being a ~1000 less, I am still able to manage off a single charge and if I am really running low, I have QC in the car, home and work so battery life isn't really a concern day to day, only if I'm out at night and don't have access to a charger. The phone is super fast, loads apps, takes pictures without hesitation. I didn't use the stock launcher as I just kept google launcher as I was previously using the new UX 5 is just too cluttered for my taste.

Honestly my only gripe is how bright the screen, without using a third party app it should allow for adjustment of the auto brightness.

 

[Smithfolk4]

Brightness

I got the phone about a week ago and have no quality issues with the physical phone. Coming from a G3 and this phone is better if simply because it is much faster. I like a larger screen, but don't really notice the difference between this and the G3.

I agree with the brightness comments. The screen is generally too bright inside during the day, and too dim at night. Good visibility in daylight, but you may need to remove sunglasses. I used Lux on the G3 to even out the brightness. It is a good app, but can sometimes affect your ability to interact with the screen. Only very occasionally.

 

[greyhulk]

Maybe it's just me, but I feel like the G5 is catching a lot crap for almost no reason at all... I've had mine for 1 week now, and no major issues to speak of. It functions as it should, build quality is nearly perfect, and it just works... As the title states, this is all my opinion, so let me break some things down...

Screen bleed: This is bound to happen with most all LCD devices. Even your LCD television will have this issue if the room and screen are dark enough. Some of you that have posted pictures do in fact have a relevant reason for return as it is pretty bad. But also, some of you are just being entirely too picky.

AUX audio noise: This device is native 24bit lossless at 192kHz... MOST of the "cheap" aux cables you buy at the store just don't have the quality wiring inside that you need for this device, and will give you the audio hiss. You're gonna want something that is Audiophile grade (this just simply means high quality), with a thicker wire, better connectors, etc. The basic run of the mill cables just aren't gonna cut it with this device. I ended up going with THIS cable, and my hiss went away. (Your results may vary)

The chin gap: This is directly related to how the battery clips in. The connectors inside the phone are spring loaded and very slightly push back against the battery. On top of that, they are there are two parts that are simply being "snapped" together, so there is bound to be a gap. Again, I too have this "issue" on my phone, but it is so minor that it doesn't really matter. (It's also completely hidden by my case now too) I wouldn't say this is a lack of QC, but rather just certain individuals wanting perfection from a non-perfect world. It's just not gonna happen. An idea for LG, may be to put 2 very small rare earth magnets on either end of the chin module to help combat the spring push from inside the phone?

The clicky power button: Really people? It's a click style power button to begin with. While I will agree the button cap (the part we actually see) could be a bit better than what it is, why is this even a quality complaint? Those of you that are shaking your phone in a silent room and "hearing" the button move are probably mistaken. While the button does have minuscule movement to it, what you are actually hearing is the OIS sensor moving. It's supposed to if you shake the phone.

TL;DR: Complaints are fine if they are legitimate. But most of these are not. It's nothing more than a case of people being far too finicky over the build of a launch device. One can ALWAYS expect to run into SOMETHING they don't like about a first launch device, but should not haze the device to the point of making it potentially fail. If you want things fixed, yes report them, but also look into solutions. Don't haze the product to the point that it scares others away from an otherwise beautifully designed and wonderful product.

Your opinions are always welcome, so let's keep this thread mature if you post. And thank you for reading mine.

I don't get all the hate. I originally bought the S7 Edge and hated it. Not only did I have some weird software issues (and still do), Samsung ruined simple things like the "default app" option in Android. Also, I know I'm probably in the minority, but I hate having to hit a power button to turn on my device, let alone use the fingerprint scanner. I have always been a fan of LG's double-tap-to-wake.

I don't have a chin gap or any other severe build issues. There is a tiny bit of backlight bleed at the top in one spot, but the screen looks great most of the time. It's a little too aggressive with auto brightness in dim settings, but that's an LG trait.

I'm much happier with the G5 than I was with my S7 Edge. I put the Samsung up for sale and am sticking with the G5. All of the reviewers totally loved the S6 last year, too, and it had horrible RAM management issues and battery life. I don't know whether I don't trust the reviewers or Samsung devices in general. Maybe Samsung phones just aren't a good fit for me. I've never really been disappointed with an LG, though.

 

[pigowar]

I have experienced none of the issues mentioned. I also kept my mind open since this is the 1st gen device and as such, there are some minor QC issues but none bothers me a bit. And to tell you truth, I wouldn't have noticed anything if it weren't for people complaining about it. I care more about performance and reliability and it can deliver the performance (obviously it's too soon to weigh on reliability). I worry more about cracking the screen than how it feels in hand. Don't nit pick at the things that doesn't matter and just enjoy the phone. The wide angle camera is freaking awesome and I get 16.5hrs with 4.5hr SoT on this "small" battery.

I do want to ask this since we should only have actual owners of device on this thread. Have you guys tried to install tempered glass protector? I'm beginning to suspect that the screen on G5 isn't completely flat (I know the top is curved)

 

[brandon2309]

I've had my LG G5 for almost a week now, I must admit coming from an HTC One M8 I don't regret the decision. The battery life is absolutely perfect. Can charge the phone to 100% at 10pm and take it off of charge, the phone would still be 100% the following morning at 10am.
The speed is excellent and the signal strength is incredibly better than my HTC one M8.
LG have pulled it off in my opinion no complaints on build quality or anything.

 

[One Twelve]

I don't get all the hate. I originally bought the S7 Edge and hated it. Not only did I have some weird software issues (and still do), Samsung ruined simple things like the "default app" option in Android. Also, I know I'm probably in the minority, but I hate having to hit a power button to turn on my device, let alone use the fingerprint scanner. I have always been a fan of LG's double-tap-to-wake.

There are a few people i've come across that absolutely hate a physical home button. It's just inconsistent in terms of UI and uncomfortable to reach if you're into one handed use. How many androids can you think of that have a physical home button. Samsung always. A few models from others here and there but the overwhelming majority of android manufacturers have stuck to either on screen home button or some sort of capacitive type. There isn't that extra press.

So to then have to press that button every single time just to unlock the device when it requires a mere tap on other devices must have driven you up the wall.

Then there is that back button in the wrong place also right at the bottom which you cannot reassign.

heh I understand why you would replace the s7e on this basis

I'm much happier with the G5 than I was with my S7 Edge. I put the Samsung up for sale and am sticking with the G5. All of the reviewers totally loved the S6 last year, too, and it had horrible RAM management issues and battery life. I don't know whether I don't trust the reviewers or Samsung devices in general. Maybe Samsung phones just aren't a good fit for me. I've never really been disappointed with an LG, though.

yes it did and i know some reviewers that returned it after a few months on the basis of ram management. It got fixed many months later. battery improved after 6.0.1 which came a year later.

Sammy had a bad year with L across many devices.

 

[SovPanda]

My first one suffered from build quality, the button to remove the battery would get stuck inside when you remove the battery, signal issue is major for me, coming from an Xperia z3 I would have near perfect 4g lte, only selected spots does my g5 get full bars. Bought it through a carrier employee program, returned the first and then they sent me a demo one :l the button works on this one but signal and battery strength is weak compared to my z3

 

[Sammae7]

I'm going to keep this short. I will be nitpicky on an almost $700 device and I would hope others do as well, as it draws attention to those areas for further inspection, either by consumers or the manufacturer. I do exhaustive research before committing. I want all the positive and negative to help with an informed decision. I come to places like this for that exact reason.

 

[qwahchees]

I had the option to get the S7 Edge and I totally chose this phone over it.

Yes, the gap annoys me, the button doesn't feel up to par and there's minimal light bleed, but the gains are insane.

Maybe I'm just fanboying but this is the best LG product I've ever owned.

 

[zkyevolved]

I really liked the G5 while I had it, but I got rid of it. I spent 700 euros on it and I felt like it wasn't up to the task of being my primary device. Let me explain why:

• The primer had lumps, which looked UGLY. It should at least be all level! Right?
• Hardware wise the device was sharper on the edges, which was fine, but then whenever I ran my finger across the sides it would get stuck - and yes, it did on the lips, but I mean on the sim tray It was not flush!
• Software issue was that the screen was FAR too dark in many camera shots so I could barely see the screen when taking a picture, let alone apply the correct settings. I'll be honest, I only got the phone for the camera.
• Battery drained far too quickly for my liking
• When playing louder music through the speaker, the chamber would vibrate and it made me feel like it was cheap and hollow

These were just some of the reasons why I returned it. Less than 5 days later the price has gone from 700 to 660 euros. If I wait a month or two, I should be able to repurchase it for far less.

I have now an S7E (which cost less than the G5), while it is a good phone, it just isn't for me. I've always been a big supporter of LG, but this LG G5 costs FAR too much for what it is on the outside. Specification wise it is awesome! Fast, reliable, lots of ram, sharp screen, superb cameras... But it didn't feel like a good solid device to me, not with those physical defects or production issues. I hope LG puts out a V12 or V20 that has both cameras as well, I want a premium feeling device for that kind of money.

Some might think: Why is this guy in this thread? Good question: I love LG devices, and the LG camera. I am seriously debating rebuying it sooner rather than later just for the camera. But I returned the one I had for the reasons mentioned above.