Ordered Monday, Rec'd Wednesday, RMA Friday.

[papashex]

From razer website to Texas, so no carrier involved.

This rma is for an issue I haven't seen here yet. The vibration device doesn't vibrate, it rattles loudly like a snakes tail. Defeats the purpose of "silent" vibration notifications at the office.

I should say I contacted support Friday to discuss the issue. They agreed to replace and start the process. Saturday I receive an email requesting order details to provide PRIOR to obtaining an rma for returning. I could have given them all this in Friday's chat season. In fact, since I ordered from razer direct they already have it. Starting to look like "mail in rebate" hurdles.

It's the first out of the box phone failure/issue I have ever had that required replacement. If you are on the fence about this phone you should pass.

 

[DOTC]

It's a known issue.. I ordered the gold edition and it was perfect for a little while and it seems to get worse the more I use it. I don't really pay much attention to it anymore.. but I've got a S9+ sitting next to me which is the best Galaxy phone I've used ever..so I may just be returning my Razer. I love the phone, but I've had to use my Galaxy for call details (it's broke right now on Razer) and my cantacts are all jacked up for some reason so I think it's another bug on Razers end. I could put it down for awhile until they update, but then I've got a $650 phone just doing nothing on my desk. With the Razer 2 being announced a little later this year and pixel 3 coming out.. this phone doesn't seem worth the headache anymore.

 

[papashex]

Update: Be aware that the Razer return policy is essentially no returns. They give you 14 days from purchase date to request full refund.

Considering it takes 3-4 days from order to receipt, you're down to 10 days.

I used it 2 days before giving up and contacting customer service. It took me 3 days to get an rma.

Their prepaid shipping (I shipped very next day) burns another 3 days. I monitored fedex delivery and contacted support the day it showed delivered.

It took 2 days for them to respond. When they did I said I reconsidered and would like a full refund. I was told "sorry, your 14 days are up". First I've heard of that limitation.

Obviously their entire process is configured to run out the clock.

 

[Dirrtydog]

Update: Be aware that the Razer return policy is essentially no returns. They give you 14 days from purchase date to request full refund.

Considering it takes 3-4 days from order to receipt, you're down to 10 days.

I used it 2 days before giving up and contacting customer service. It took me 3 days to get an rma.

Their prepaid shipping (I shipped very next day) burns another 3 days. I monitored fedex delivery and contacted support the day it showed delivered.

It took 2 days for them to respond. When they did I said I reconsidered and would like a full refund. I was told "sorry, your 14 days are up". First I've heard of that limitation.

Obviously their entire process is configured to run out the clock.

It's 14 days from purchase to start the RMA process not to get the faulty device to them. Since Nov, I've changed 3 Razer Phones due to Android bugs (not hardware issues), replacements that they offered to exchange for the faulty ones - not something I requested specifically - wanted to inform the about those specific issues. The last one (2nd Razer Phone) I send on the May 4th and today I received it back (the 3rd brand new one). Their CC is blazing fast and without any hassle (at least on EU).

 

[papashex]

I know I can rma for more flakey replacements numerous times.

My last post was to inform that the return for refund policy may as well not exist as they start the 14 day clock from purchase date, no matter how long you wait for arrival. Then further hoops you must jump through effectively eliminate your refund window.

Why should anyone be content returning a device 2-3 times until you get one that is acceptable? In 30 plus years of cell phone use I've never had a hardware failure out of the box until razer.

I'm just supporting my opinion to avoid razer with the facts of my case. If you're happy with your situation that's cool. I'm not cool with mine, and am just sharing my experience with the community.

Thanks.

 

[nexy33]

any one notice min has went strangely quiet about the Razer phone these days, we still can't choose where the phone saves pictures, adaptable storage don't work under Oreo, build quality is mediocre I think we were sold a lemon all the promise of fixes and rapid updates have vanished

Sent from my SM-G960F using Tapatalk

 

[kickassdave]

The phone was a major disappointment.

Ditched it for a Mi Mix 2 and love it. Better camera, better build quality and materials. Actual custom ROMs to install too..