Oreo Bug w/Facebook on Samsung S8+ (Oreo, VZW)

[asggold]

Trying to see if ANYONE has a solution to Facebook not logging in on the main Facebook account. If you use the "Dual Messenger" capability you can log into Facebook and Facebook Messenger from the secondary account, just not the first. Facebook Lite and Messenger Lite work also. When you try and log in on the main account is just keeps booting back to the log-in screen. I have tried:
- Clearing Cache
- Clearing Data
- Uninstall/Reinstall of Facebook and Facebook Messenger
- Install of older version of Facebook and Facebook Messenger
- remove 2-factor Auth for Facebook
- Change Facebook Password
- Turn off Code Generator
and probably more just can't remember

You can also not log into a Facebook account under the "Accounts" section in Settings. This only works with the main Facebook account on your phone and will not register the Dual account. So, that is why you really need to have the main account working or none of the apps that work with Facebook will see Facebook (other than the Dual Facebook Messenger app). One other interesting thing I found was that if you click "forgot my password" and put in your email, it says there is no network. Obviously that is incorrect since I logged in to the app, as well as everything else on my phone is connected to the network, and it sent me a login code. (Tried on Wifi and LTE to see if that made a difference too)

I tried calling Samsung and their only response was to restore the phone (just like always) which is really a copout. I also put in ticket with Facebook (3 actually), but they really have no support. I even went into a Best Buy store and there was a Samsung Expert there that day. She tried anything she could think of as well and NOTHING worked.

The thought now is that it is probably an issue related to Oreo but wondering is anyone has run into this issue and has a fix. I have seen numerous posts about the same issue with What's App, Facebook, and Facebook Messenger.

 

[asggold]

Trying to see if ANYONE has a solution to Facebook not logging in on the main Facebook account. If you use the "Dual Messenger" capability you can log into Facebook and Facebook Messenger from the secondary account, just not the first. Facebook Lite and Messenger Lite work also. When you try and log in on the main account is just keeps booting back to the log-in screen. I have tried:
- Clearing Cache
- Clearing Data
- Uninstall/Reinstall of Facebook and Facebook Messenger
- Install of older version of Facebook and Facebook Messenger
- remove 2-factor Auth for Facebook
- Change Facebook Password
- Turn off Code Generator
and probably more just can't remember

You can also not log into a Facebook account under the "Accounts" section in Settings. This only works with the main Facebook account on your phone and will not register the Dual account. So, that is why you really need to have the main account working or none of the apps that work with Facebook will see Facebook (other than the Dual Facebook Messenger app). One other interesting thing I found was that if you click "forgot my password" and put in your email, it says there is no network. Obviously that is incorrect since I logged in to the app, as well as everything else on my phone is connected to the network, and it sent me a login code. (Tried on Wifi and LTE to see if that made a difference too)

I tried calling Samsung and their only response was to restore the phone (just like always) which is really a copout. I also put in ticket with Facebook (3 actually), but they really have no support. I even went into a Best Buy store and there was a Samsung Expert there that day. She tried anything she could think of as well and NOTHING worked.

The thought now is that it is probably an issue related to Oreo but wondering is anyone has run into this issue and has a fix. I have seen numerous posts about the same issue with What's App, Facebook, and Facebook Messenger.

It's amazing that not one person has found a solution for this. Based on Facebook and Facebook Messenger updates still not working and the multiple posts around this same thing happeneing with WhatsApp too, it looks to be a major Oreo bug. Hopefully there will be a patch soon before many other people log out of one of these apps and can't log in.

Obviously Facebook "support" (or lack thereof) has yet to respond to ANY submission, post, or anything on any mesia throughout the hundreds of posts from people.

 

[alimuhammadx]

i suggest you to backup your device & do a complete factory rest your device because after os update users face this type of problems a factory reset may help you

 

[asggold]

i suggest you to backup your device & do a complete factory rest your device because after os update users face this type of problems a factory reset may help you

I have read many posts where this is happening on WhatsApp and Messenger and a factory reset did not work either. I know that is the first answer for any support line but usually it is because they don't know anything and they just want to tell you something. I am not sure how a factory reset would do more than resetting all settings and resetting Facebook itself. Also, just think there is more of a bug since Facebook Messenger actually logs in but immeadiatly logs back out.

If there is anyone who has actually fixed this issue from a factory reset I would happy to try, as I have tried EVERYTHING else. So far, the only posts I have found say it did not work.

 

[asggold]

Well, tried the full reset and just as I figured, a LOT of time waisted. Still does not work. The second "Dual" user of Facebook works fine, just not the first. The ONLY difference is that now, instead of instantly looping back to the login page it stays on a screen saying "logging in" for about 5 min before it just stops and goes back to log in screen.

EDIT...FINALLY figured out the issue...it was related to an ad blocker app. I had tried turning that off before and didn't work but I think after the full uninstall, reboot, reset, everything of Facebook it FINALLY decided to work.

 

[alimuhammadx]

Well, tried the full reset and just as I figured, a LOT of time waisted. Still does not work. The second "Dual" user of Facebook works fine, just not the first. The ONLY difference is that now, instead of instantly looping back to the login page it stays on a screen saying "logging in" for about 5 min before it just stops and goes back to log in screen.

EDIT...FINALLY figured out the issue...it was related to an ad blocker app. I had tried turning that off before and didn't work but I think after the full uninstall, reboot, reset, everything of Facebook it FINALLY decided to work.

congratulations mate finally your problem is solved now i am also googling to help you out