Original Moto X "No Service" issues

[traycerb]

I have a stock original Moto X (2013, XT1053), GSM unlocked US (via T-mobile) running KitKat, which I bought without contract when it first came out. Never tried rooting, flashing, etc.

I'm having an issue where it won't connect to the mobile network. The reception notifiction icon shows no bars, just an empty triangle, and an exclamation icon saying "No Service" and "Selected netowrk (GTA) is unavailable". I went to the carrier (GTA, in Guam) and tried switching out the SIM for a new one, and that worked for a week or so and then the problem recurs.

I tried re-inputting the Access Point Names, rebooting, re-inserting SIM. The phone detects the SIM card, and I downloaded some apps which confirms I can see the SIM card info. If I choose "Available networks" the phone shows a correct list of all the local network operators.

I suspicious this is a hardware problem, because if I put the SIM in an old beater Nokia candy-bar phone I have, it works. I'm hoping there's some reset I can do short of buying a new phone. Is there or am I out of luck?

BTW, my understanding with this phone is that I could request the access code to root it (want to back it up with Titanium), but I don't see my model listed on the Motorola page. Am I wrong that I can get root on this?

 

[s5610]

I have a stock original Moto X (2013, XT1503)...
...Am I wrong that I can get root on this?

XT1053, right? Can be unlocked officially.

But first flash any official KitKat ROM on it, 4.4.4 or something.

---------- Post added at 10:31 PM ---------- Previous post was at 10:29 PM ----------

Can be hardware problem (bad BGA contact on board), but be sure first it's not software to blame.

 

[traycerb]

XT1053, right? Can be unlocked officially

I thought so too, but the the page you show points to the following link: motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215/ which doesn't list my phone. I will try it and see.

But first flash any official KitKat ROM on it, 4.4.4 or something. Can be hardware problem (bad BGA contact on board), but be sure first it's not software to blame.

So there's no way to get a Titanium backup (since I need root) before the reflash without losing some content?

The "Unlocking the Bootloader" page says: " You will lose all media and content on your device and will need to reinstall all applications downloaded from Google Play."

 

[s5610]

I thought so too, but the the page you show points to the following link

Link is correct, goes to STEP 1 of unlock procedure. You should log in, or register, to be let go to STEP 2.

So there's no way to get a Titanium backup (since I need root) before the reflash without losing some content?

Yes, official unlocking procedure wipes all data from phone. You can use Migration app by Motorola. Titanium needs root, unfortunately. There are different root-apps like KingRoot, KingoRoot, don't know their qualities.

Did you try to boot into Safemode? Press and hold your phone's power button for a few seconds until Android prompts you to turn off your phone—just as you would normally do to power it down. Next, tap and hold Power off for a few seconds until your phone asks you to confirm that you want to enter safe mode

 

[Dex09]

no network

I have a Moto x xt1060, it was working very good in india with airtel but recenty i just put a jio 4g sim to check if it support or not hten when i inserted my airtel sim again there is not network, its says 'sim card is not from verizon wireless' plz help me what to do? in recovery mode it says device is locked status code 0

 

[traycerb]

Well I couldn't get this to work. Anyone have any other ideas?

Just to update what I did, I unlocked the bootloader, updated from 4.4.4 to 5.1, including the 2016-04 update (222.201.1.ghost_row.Retail.en.US) with an updated baseband (MSM8960PRO_BP_23255.138.89.00R). I had to update somethings with mfastboot, one of which caused a boot loop, but fortunately that was a known problem, remedied by updating more things with mfastboot.

All for naught, though, as the cell phone functionality works sometimes, but often not. Still not sure if its a software or hardware problem, though hardware seems more likely. It's a shame, as I'm definitely not a frequent upgrader and I use my phones until breakage or obsolescence.

I can't think of anything else to do. I don't think I did another factory reset since the last update, but I doubt that will help.

It's also unfortunate that there doesn't seem to be a good replacement in this size/speed category. Pixel 5 maybe, but it's more than I need in a phone, and larger besides.

 

[Prasanna1210]

same issue ... any updates