Alright, so, I've probably seriously f'd up, but, I'm hoping someone can help me figure out what's going on (and, more importantly, how to fix it).
I bought a P10 Plus online. I wanted the 6GB RAM model, so I went shopping on Amazon/e-bay, got one shipped to me (Canada) from Hong Kong. With my old carrier, Telus, it worked perfectly, like a charm. Absolutely no complaints.
My contract with Telus finally came up last week, and I decided to flip them the bird and switch to Freedom (more data, -$40/month, why the hell wouldn't I?). I did my research online first to make sure the phone would be compatible, the signal bands Freedom uses were listed on the phone, etc. I expected everything to work, and stupidly went ahead and ported my number without testing first. Idiot.
I haven't had LTE since I switched. H+ only, occasional 3G, but never LTE. It's not a SIM issue, Freedom has changed it twice. It's not a signal issue; my girlfriend, also with Freedom, has LTE everywhere we've gone (on my old LG G4 no less, lol). As the phone had LTE with Telus, it's not a phone issue (meaning, it's not a broken antenna or something simple like that). At the moment, I presume that either Freedom's Band 4/7 is different somehow from Telus' Band 4/7 (and therefore that cellular bands are not standardised as I had presumed), or, the P10 Plus (specifically the VKY-AL00) isn't actually compatible with Freedom...
Does anyone understand what's going on? Is there any way I can "fix" this? Or am I stuck with what is, to me, basically a paperweight?
I bought a P10 Plus online. I wanted the 6GB RAM model, so I went shopping on Amazon/e-bay, got one shipped to me (Canada) from Hong Kong. With my old carrier, Telus, it worked perfectly, like a charm. Absolutely no complaints.
My contract with Telus finally came up last week, and I decided to flip them the bird and switch to Freedom (more data, -$40/month, why the hell wouldn't I?). I did my research online first to make sure the phone would be compatible, the signal bands Freedom uses were listed on the phone, etc. I expected everything to work, and stupidly went ahead and ported my number without testing first. Idiot.
I haven't had LTE since I switched. H+ only, occasional 3G, but never LTE. It's not a SIM issue, Freedom has changed it twice. It's not a signal issue; my girlfriend, also with Freedom, has LTE everywhere we've gone (on my old LG G4 no less, lol). As the phone had LTE with Telus, it's not a phone issue (meaning, it's not a broken antenna or something simple like that). At the moment, I presume that either Freedom's Band 4/7 is different somehow from Telus' Band 4/7 (and therefore that cellular bands are not standardised as I had presumed), or, the P10 Plus (specifically the VKY-AL00) isn't actually compatible with Freedom...
Does anyone understand what's going on? Is there any way I can "fix" this? Or am I stuck with what is, to me, basically a paperweight?
