P40 pro camera crash on slow motion

[dimitris.med]

Hello everyone I have p40 pro, when I open the camera in the slow motion setting it doesn't work it freezes and shows a black screen. After about 10 seconds it just shut down and when i try to reopen the camera app into the slow motion setting it just shut down. The only way to reopen the app is Go to settings and Clear cache memory from the camera and then when I open the camera it just work normal but cant use slow mo. Also I cannot use the camera lenses X5 and X10 Optical camera zoom it just don't work, it doesn't switch to the camera. It uses the main camera to zoom in from x1.0 till x10.0 . From x10.1 till x50 does nothing. What can i do?

 

[jploco]

Hello everyone I have p40 pro, when I open the camera in the slow motion setting it doesn't work it freezes and shows a black screen. After about 10 seconds it just shut down and when i try to reopen the camera app into the slow motion setting it just shut down. The only way to reopen the app is Go to settings and Clear cache memory from the camera and then when I open the camera it just work normal but cant use slow mo. Also I cannot use the camera lenses X5 and X10 Optical camera zoom it just don't work, it doesn't switch to the camera. It uses the main camera to zoom in from x1.0 till x10.0 . From x10.1 till x50 does nothing. What can i do?

you can hard reset the phone or reinstall system

 

[Yacine med]

I have the same probleme here ,
Do you find any solution plz ?.

 

[Gatcha07]

you can hard reset the phone or reinstall system

same here emui 12 slow motion and dual view doesnt work if anyone fixed this tell us plz

 

[Gatcha07]

you can hard reset the phone or reinstall system

hard reset is not a good solution

 

[Yacine med]

hard reset is not a good solution

Yep i tired to hard reset my phone and still the same problem and I'm still waiting for any solution
Sad life .

 

[tribalweb]

hi

for me emui 12.0.0.276 and all working perfect