pc companion /xperia companion can't check update (win 7 laptop / desktop)

[cloud_9]

As subject,
How to solve this issue? Already checked the sufficient memory, turn off firewall and anti-virus but still can't check the update when connected the tablet with laptop / desktop..

Suggestion, anyone?

 

[DHGE]

As subject,
How to solve this issue? Already checked the sufficient memory, turn off firewall and anti-virus but still can't check the update when connected the tablet with laptop / desktop..

Suggestion, anyone?

I do not use PC Companion ...
Since I am rooted it would not work for me even if I did.

No error messages you can share with us? No logs?

I would check for updates in the settings of your device and not use a PC program.

Or if you want to go off the SONY paved path: use Flashtool
www.flashtool.net

I check for updates with Xperifirm that comes with Flashtool.

 

[quickiwiki]

As subject,
How to solve this issue? Already checked the sufficient memory, turn off firewall and anti-virus but still can't check the update when connected the tablet with laptop / desktop..

Suggestion, anyone?

I've run into the same problem. Moreover, I have found that when I type in my tablet's IMEI at http://support.sonymobile.com/gb/software/ the page responds with 'No information available'

Seems to be a problem at Sony.

Please, contact the Sony Mobile support so that they can fix it. The more requests they receive, the faster they will fix it