Phone app won't wake screen!!!!

[EVOme]

This is driving me crazy!!!

When my phone is off sitting on a table and it rings, the screen does not come on. Just sound. I thought it was the theme, so I removed it from the dialer app and that didnt help. I removed the update in the Playstore and the screen comes on again when it rings. I removed auto update for the app, but what could be the reason the updated app isn't working for me?

 

[amyf27]

Stock dialer or a custom app from app store?

Sent from my SM-N950U using Tapatalk

 

[Badger50]

This is driving me crazy!!!

When my phone is off sitting on a table and it rings, the screen does not come on. Just sound. I thought it was the theme, so I removed it from the dialer app and that didnt help. I removed the update in the Playstore and the screen comes on again when it rings. I removed auto update for the app, but what could be the reason the updated app isn't working for me?

Your issue has been reported by several others as well. They are doing the same thing you are to make it work. Would recommend you log complaint on play store under the phone app and see what happens. I truly think Google does this to jack with the themeers!

 

[EVOme]

Stock dialer or a custom app from app store?

Sent from my SM-N950U using Tapatalk

Stock, but I can't take it anymore, so I removed the update and installed Simpler dialer. I can't even disable the stock dialer or the screen won't come on. It's just been removed as default at this point.

 

[EVOme]

I just read reviews for the app and tons of people are reporting it. What a joke!!!

 

[Badger50]

I just read reviews for the app and tons of people are reporting it. What a joke!!!

I don't know if this will help or not, but a couple weeks or so ago, the Google phone app was giving me trouble with themeing. It was due to the fact that the theme was actually ahead of the Google update(go figure). So another user figured it out and linked me to the phone app on apk mirror. So I uninstalled the phone app, downloaded the apk mirror version from December 14th, installed it, and it worked great with my theme. What's more is that even after the update from Google, I'm not having the issue that you are, or many others for that matter. Here's the link if you want to give it a go. Can't promise anything, but what the heck :good:

https://www.apkmirror.com/apk/googl...-phone-15-0-178841333-3-android-apk-download/

 

[EVOme]

I don't know if this will help or not, but a couple weeks or so ago, the Google phone app was giving me trouble with themeing. It was due to the fact that the theme was actually ahead of the Google update(go figure). So another user figured it out and linked me to the phone app on apk mirror. So I uninstalled the phone app, downloaded the apk mirror version from December 14th, installed it, and it worked great with my theme. What's more is that even after the update from Google, I'm not having the issue that you are, or many others for that matter. Here's the link if you want to give it a go. Can't promise anything, but what the heck :good:

https://www.apkmirror.com/apk/googl...-phone-15-0-178841333-3-android-apk-download/

Thanks for that. The dev of the theme I am using replied to me because his theme was not working on the phone app. He told me I needed to install this version

https://www.apkmirror.com/apk/google-inc/google-phone/google-phone-15-0-179075669-release/

I installed it and applied the theme and it worked. Since the latest update, it doesn't. The version you posted is different than the one he did. I'm half tempted to try it, but at this point I have all the updates off the phone app and using a different dialer and it's working.

Also, how are you uninstalling the stock phone app...all I can do is uninstall the updates and disable.?

 

[Badger50]

Thanks for that. The dev of the theme I am using replied to me because his theme was not working on the phone app. He told me I needed to install this version

https://www.apkmirror.com/apk/google-inc/google-phone/google-phone-15-0-179075669-release/

I installed it and applied the theme and it worked. Since the latest update, it doesn't. The version you posted is different than the one he did. I'm half tempted to try it, but at this point I have all the updates off the phone app and using a different dialer and it's working.

Also, how are you uninstalling the stock phone app...all I can do is uninstall the updates and disable.?

I uninstalled it using my root explorer. I just delete the apk, reboot, and gone. Have to be rooted though. If nothing else, just install the apk, then if you wind up with 2 phone apps, just disable or freeze the bad one. Or, just do what your currently doing. The updates aren't that big a deal anyways :good:

 

[EVOme]

I uninstalled it using my root explorer. I just delete the apk, reboot, and gone. Have to be rooted though. If nothing else, just install the apk, then if you wind up with 2 phone apps, just disable or freeze the bad one. Or, just do what your currently doing. The updates aren't that big a deal anyways :good:

Figured it was a root thing. I can't root my phone due to work email MDM detecting it and harassing me. Going to try your suggestion. Much appreciated

 

[Badger50]

Figured it was a root thing. I can't root my phone due to work email MDM detecting it and harassing me. Going to try your suggestion. Much appreciated

Bummer man. Best of luck to ya :good:

 

[EVOme]

Bummer man. Best of luck to ya :good:

Just tried it. Once I apply theme, phone won't light up. Deleted 3rd party dialer, removed theme from dialer you provided. Now I'm using the Google dialer you gave me in stock white blinding form. A bit pissed...

 

[antoine27]

I have the same issue. In my case I have a gear s3, and if I disconnect the bluetooth, when the call is coming the screen turn up normally, but if the gear is connected, the screen stays black..Additional, when you take a call or do a call, the sound automatically is route to the bluetooth device, I have to habilitate the sound in the phone manually. I think it was with the January update or the phone app last update, because other people have the same issue in their android devices. The solution for now is go to Play Store, search Phone app for Google, uninstall the updates, then go to settings in the phone - Apps - Phone, and clear the cache and data, force stop of the app. The phone app come back to another version (12.1...) which doesn't have this issue, after that the calls working normally. I hope for a fix from Google...