Phone had issues with crashing, and now won't even launch

[Bloodeagle]

Maybe you guys could help me. I'm at a loss and customer support told me to turn it off and turn it back on. I bought the Razer Phone 2 on December 27th. Around mid to late February, I had an instance where the phone crashed and was black screen, but the vibration reacted to me touching/pressing the power button. Hard resetting the phone allowed it to go back to normal. It got more frequently and more annoying, and it got to the point where multiple resets wouldn't fix it. Several times I got a screen telling me it couldn't load the android system(First image). After several instances of that screen, I tried to wipe the phone and reset it to factory, and now it's just an expensive paperweight. I can press Power+Volume Up to get to android recovery, but choosing to start up does nothing, reboot to bootloader does nothing, and pretty much everything else is useless.
Like I said, I contacted customer support, and their response was to tell me to wipe the phone and try again, which does nothing. After I said it didn't work, they said that was the best they could come up with, and that I would have to send it in and pay the costs as it was out of warranty, even though it's not even 6 months old. I tried finding a fix for it on google, and saw someone posted a similar issue, but it was fixed by power+vol up and that was the end of it, so not as far as my issue is currently. I've come to you guys as a last ditch effort to see if I could fix it before having to spend even more money to this company. This is the second phone I've got from them and both have had issues. Hoping someone saves me...

 

[natefck420]

Have you unlocked your bootloader? Rooted? I'm having similar issues and I'm completely stock, I have not unlocked my bootloader or rooted or anything. If my screen goes off it won't come back but I get vibration when I press power button and I have to reset with volume up and power.

 

[AlexBodewig]

Maybe you guys could help me. I'm at a loss and customer support told me to turn it off and turn it back on. I bought the Razer Phone 2 on December 27th. Around mid to late February, I had an instance where the phone crashed and was black screen, but the vibration reacted to me touching/pressing the power button. Hard resetting the phone allowed it to go back to normal. It got more frequently and more annoying, and it got to the point where multiple resets wouldn't fix it. Several times I got a screen telling me it couldn't load the android system(First image). After several instances of that screen, I tried to wipe the phone and reset it to factory, and now it's just an expensive paperweight. I can press Power+Volume Up to get to android recovery, but choosing to start up does nothing, reboot to bootloader does nothing, and pretty much everything else is useless. ...Hoping someone saves me...

My phone does this every once in a while. I believe it's something wrong with the second pie update and without having an unlocked bootloader this isn't something that a lot can be done about.

You have access to the recovery at least, and that's good if you can find someone willing to share the update payload zip then you might be able to apply the update again over ADB. Doing so might restore your phone to working-enough condition to fully flash a factory image just be sure there's nothing corrupt in the bootstack or system image. My suggestion would be to ask around and see if anyone is willing to revert to an older version of the firmware to grab the update payload(or has one archived) so that you can try this method. It might be your best shot.

If all of that doesn't pan out, then you might be SOL unless you can wipe it over ADB/Fastboot while in the recovery or bootloader. There's a slight possibility that the phone isn't properly resetting when you do it through the recovery menu but is just deleting personal data without defaulting the configs or checking for errors. There might even be a chance that you can configure it to boot from slot B through fastboot. I'm not sure how to do that one but as far as I'm aware, when you apply updates it moves the old data to slot B so it can put fresh images in slot A(someone correct me if I'm wrong).

Have you unlocked your bootloader? Rooted? I'm having similar issues and I'm completely stock, I have not unlocked my bootloader or rooted or anything. If my screen goes off it won't come back but I get vibration when I press power button and I have to reset with volume up and power.

Before your issue gets to the point where your phone doesn't boot correctly like OPs, you should follow the tutorial on Razer's Dev site to unlock your bootloader so if something does happen or the issue persists, you can flash the stock firmware onto your phone with minimal issue. If you end up unlocking, DO NOT relock the bootloader. Nothing bad actually happens if you do unless you've got a custom ROM or kernel installed, then you will probably brick. I wouldn't know since I'm not willing to try relocking with non-factory images...

It's just that having the bootloader unlocked is required to flash the images from Razer so if you're having the black screen bug then you really should unlock for safety. Naturally, if you're still in warranty then try to get it fixed through Razer. This is a more "If all else fails" or " Just in case" kind of a solution for people who like fixing their own stuff or are out of warranty. Also, unlocking your bootloader gives you the ability to install Arter97's kernel and TWRP which can improve your phones stability and reduce the need to restart from the screen off bug. TWRP backups are a huge bonus, too.

 

[潇霄小云]

Razer is not suitable for mobile phones, this phone is all bug?