Phone not charging

[pmhashir]

Hey everyone,
I recieved a new LeEco Le 2 yesterday. It is Le X526 Indian version. The charging cable has normal USB on one end and USB C on the other. There is no response when I plug the charger. It is not charging. I tried by switching it off and same result.
The adaptor is working as I could charge another device using it. There is no way for me to check the cable since I don't have any other USB C device. Now if has only about 10% left. I have switched it off and kept for charging. What should I do now? Any suggestions please...

 

[[email protected]]

Hey everyone,
I recieved a new LeEco Le 2 yesterday. It is Le X526 Indian version. The charging cable has normal USB on one end and USB C on the other. There is no response when I plug the charger. It is not charging. I tried by switching it off and same result.
The adaptor is working as I could charge another device using it. There is no way for me to check the cable since I don't have any other USB C device. Now if has only about 10% left. I have switched it off and kept for charging. What should I do now? Any suggestions please...

RETURN IT

online sites have 10 day replacement guarantee against manufacturing defect

 

[pmhashir]

RETURN IT

online sites have 10 day replacement guarantee against manufacturing defect

Gonna do that. I bought it from Flipkart for an offer price. Hopefully, it can be replaced.
Update : My father has got it to charge by adjusting the USB C end. Definitely something wrong with either the cable or the USB port on the phone. He noticed something weird too. He was able to connect the normal USB end of the cable on the adaptor both ways. Is it also reversible? Anyway, I am gonna leave it untouched till it charges fully and do more inspections later.

 

[[email protected]]

Gonna do that. I bought it from Flipkart for an offer price. Hopefully, it can be replaced.
Update : My father has got it to charge by adjusting the USB C end. Definitely something wrong with either the cable or the USB port on the phone. He noticed something weird too. He was able to connect the normal USB end of the cable on the adaptor both ways. Is it also reversible? Anyway, I am gonna leave it untouched till it charges fully and do more inspections later.

yup both ends of USB cable are reversible

for the phone I suspect faulty USB port
suggest you to fill in for replacement ASAP

 

[pmhashir]

yup both ends of USB cable are reversible

for the phone I suspect faulty USB port
suggest you to fill in for replacement ASAP

I am a little confused now. Now it is working most of the times. Even when it does not, I can adjust it a little bit and it works. In effect, I can get it to work everytime. I am wondering whether the problem is with the cable somehow. Does nobody else have this problem? Is it really worth the hassle of replacement? Somebody please confirm..

 

[Saurabh K]

I am a little confused now. Now it is working most of the times. Even when it does not, I can adjust it a little bit and it works. In effect, I can get it to work everytime. I am wondering whether the problem is with the cable somehow. Does nobody else have this problem? Is it really worth the hassle of replacement? Somebody please confirm..

There may be some kind of insulator covering one of the contact pins. IF YOU SAY IT WORKS, PLUG AND PLAY, then no need to return. IF YOU FEEL SOME INCONVENIENCE AND HAVE TO KEEP THE CABLE OF PHONE IN CERTAIN POSITION FOR IT TO CHARGE, JUST RETURN IT. MOST PROBABLY, THE FLIPKART GUY BRINGS A REPLACEMENT PHONE WHEN HE COMES TO PICK THE PHONE ITSELF.

 

[danishdvn]

Yes replace it.

Why you are taking loss just replace it.

 

[Mads71]

Replace Phone

 

[pmhashir]

Thanks everyone for your valuable suggestions. I have requested for a replacement. But the flipkart customer service is not making it easy. First they wanted me to reset the phone even though this is a hardware issue. Then they wanted me to install SmartChk app to verify the problem. But after that, now they want me to verify whether the problem is with the charger or the phone. When I told them that I have no USB C cables, they want me now to go to some shop and check this. Without doing that they won't proceed.

Update : Everything is fine. I went to a Leeco service centre and found out the issue was with the cable. I found out that if there is any issue with the phone, it would take around a month to repair it. They didn't even have cables in stock. Surely, flipkart will deliver faster. Flipkart gave me 2 options. They would either give me ₹200 with which I can buy a new cable or they will replace everything. I went with replacement. No quality cable can be bought for that price and I don't want to take any risks with USB C cables right now. Hopefully, replacement has no issues.

 

[shaik muzammil]

My Le 2 is not charging. When I connect it to charger, it shows that it is charging but the battery percentage is not increasing. I don't have any other device to check if the problem is with my type-C cable or not. Any help will be appreciated.

 

[piku 123]

My Le 2 is not charging. When I connect it to charger, it shows that it is charging but the battery percentage is not increasing. I don't have any other device to check if the problem is with my type-C cable or not. Any help will be appreciated.

Get a new charging cable.

 

[piku 123]

My Le 2 is not charging. When I connect it to charger, it shows that it is charging but the battery percentage is not increasing. I don't have any other device to check if the problem is with my type-C cable or not. Any help will be appreciated.

Change your charging cable.

 

[Yassah]

My Le 3 is not charging. When I connect it to charger, it shows that it is charging but the battery percentage is not increasing. I don't have any other device to check if the problem is with my type-C cable or not. Any help will be appreciated.

 

[emkorial]

This is ultimately a fault of the USB-C design. Look in the port and you will see it has a thin piece of plastic inside of it. This slides into the charger and has contacts on it. If that little piece of plastic gets cracked/bent/broken, the port is toast. Yes, your octa core, 32 GB 5.5" HD display device can be rendered useless by the cracking of a tiny piece of plastic bending.

This is why Micro USB is the superior connector, all the contacts are mounted to the interior of the port that is secured to the device. Yet another example of the tech industry replacing something in existence with something worse just o sell you new cables and adapters.

 

[ali.fh2886]

My Le 2 x520 is not charging. When I connect it to charger, it shows that it is charging but the battery percentage is not increasing. I don't have any other device to check if the problem is with my type-C cable or not.
type c hoco x11 or kingstar kc60 or lg or xiaomi mi a2 in testing not working please helpppp
:crying::crying: