I just picked up this phone cause it was finally able to work on Verizon but I can't get any mobile data. I can get on the internet just not make or receive calls and texts. Total Wireless uses Verizon's network so I can't figure out why I am having trouble. I bought a new sim,tried 4 different apn combinations, talked with TW customer service for over 45 minutes and can't find a reason why I can't get calls. Anyone else out there with this phone in a similar situation and if you got it fixed how'd you go about it? Thank you all for your time and hope someone can chime in on the problem.
Phone on Total Wireless
- Thread starter kinglove1211
- Start date
You need your sim configured with "CDMA-Less" profile. The TW reps are not the brightest, but if you do a search for CDMA-less profile you'll see even verizon reps don't know about this.. I hope you get this sorted. I have TW and vzw with gudp account. let me know if you get this fixed. I want the 128GB model.
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
https://www.reddit.com/r/verizon/comments/9rlzqy/verizon_is_officially_supporting_razor_phone_2/
Thank you for the reply. Ispoke with TW tech service yetserday morning and told them that is what the Razer customer support said about the cdma less side of the service. They told me to leave the Sim in the phone for 24 hours to configure but it is way past the 24 hour mark and still can't make or receive calls and texts. I have a number the TW tech gave me that's a direct line to him so I'm going to have to call. 800.00 for a phone I can only use for internet is way too high
Might as well give up on it. Bee on the phone with TW tech manager and with Verizon level 3 tech support.Verizon can't change mine because my account is with TW. TWcan't change it cause the change has to be made on Verizon's side. So basically any mvno of Verizon will not work. Was told Verizon prepay will but I get 6gb of data for 35 a month.Dont see me paying more for less data just to keep a phone
Have you thought about contacting razor? And going about getting a FULL refund. Every other phone with verizon support works on total wireless. I'm mad and i don't even have the phone...
They didn't get the phone verizon certified till a few days ago:
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
Also you might want to post over at https://www.reddit.com/r/razerphone/
To let razor and other people know it won't work with total wireless... I still want the 128GB model... What is worse is my local best buy has the 64GB model for $645.
I can get a refund and probably will. I have contacted Razer support and they said the first batch of phones that shipped on the 10th wouldn't even work for Verizon. A bunch of hoops had to be jumped through just to get a text message and even then it was spotty. If a person is on a Verizon mvno and wants to get the phone my advice would be to wait till the newness wears off a little and see if the bugs get ironed out. 645 is cheaper than what I paid. The BB where I live is 779$ over 850.$ after tax for the 64gb model
Thanks for making this thread though. Get that refund and get the phone again down the road. The Oneplus 6 will get CDMA-less verizon support and I hope that works on total wireless. I've had zero problems with it and all my verizon phones work in it. If the LG V40 was notch-less like this phone I'd get that. The pixel phones are a no go because the lack of sdcard support, I like to carry my music with me.
BUGS
That's part of the reason I'm waiting on the 128GB model, it only exists on razor's website and clearly there's a showstopping bug.... None of reviewers even talk about it either.
One this review they make a stupid comment about wanting less ram and 128GB the date on it is 10/10/18
https://www.anandtech.com/show/1342...ds-on-now-with-wireless-charging-ip67-and-rgb
Anyways let me know your end result with all this I appreciate it.
Ok update time. By sticking an old T-Mobile SIM in the phone and going in apn menu,if u put Tw apn in then pull out old SIM and put in Tw sim and make sure it's on global with advance lte calling checked I can make and receive calls,and send texts and pics but can't receive texts or pics. Don't know why that is but still working on it.
In 7.0 and above Google has locked apn settings on cdma phones so u have to use a gsm sim to access the app list.It doesn't have to be an active sim,just one that's gsm. Hope this helps anyone that wants this phone or has it and has the same issue as me.
The texts are being sent to your phone via cdma which the phone does not have the radio for hence the need for cdma-less profile on sim card. How's data for you?
Data is fine. It was before.just before there was no cellular network connection.
Nobody wants this phone to work on total wireless more than me.. Thank you for the continued updates..
I do have a few questions:
When did you get the phone? The exact date.. Did you have to update the phone or check for updates?
If you read this thread this guy talks about the issue even after Verizon certification on the 25th
https://www.reddit.com/r/razerphone/comments/9qs0ww/verizon_megathread/
volkoff15 said:
I got the phone on Monday and as soon as I turned it on it updated.No asking if I wanted to just went straight to it. It is fine if you are on Version you can ask for the cdma-less profile but The TW tech manager said she didn't know what that meant and the Verizon tech o spoke to said since I was on a mvno of Verizon that he couldn't do anything for me.I asked if he would explain to the TW person but apparently that was too much to ask for.
Could the verizon rep still see your account even though is it with total wireless? The TW reps are useless in most cases. and I wouldn't trust them to screw in a light blub. The oneplus 6T will be like the razor phone 2 and require a CDMA-less profile, so TW will have to do something about this down the road. You could port your number to tracfone and probably have everything working., the company that owns tracfone own TW. I've been reading about people porting their number to google voice and forwarding call to whatever provider they are using.
Just a question: Did you add the IMEI number from the razor phone to your totalwireless account either via the web page or phone rep? There has to be a way for total wireless to setup a CDMA-less profile on your phone.
I asked if they could but the tech manager acted like she didn't know what I was talking about. Like if I had asked her if elephants fly. I know it can be done, it's just a matter of finding someone at TW that can and will do it
Well I been on another go around with TW tech support about getting a cdma-less profile and once again get told they have no idea what it is and when I said to consult with Verizon support to find out how to enable it on my account I was told that they could not do that. So I will be switching to H20 or Cricket and taking the phone back and order a OP6T. maybe after a month or 2 I'll go pick one up again.
That's interesting...
I just won a op6 off ebay but I found this out about the CDMA-LESS profile
Quoted above was taken from this thread:Rddt poster said:WeBuild
12 points ·
9 hours ago
I got this from the OPO forums, and didn't note the credit to who postedbut here's this:
The CDMA-less feature is an available feature, meaning, unless the tech support person sees it as available for the system, he cannot add it. This is why some people get this feature added quickly by tech support and some people cannot. If tech support cannot add the CDMA-less feature, you need to tell them to look up on the network and billing system what the phone is showing up as. In 99% of cases once the IMEI is received, the network updates properly and the phone is registered as a OnePlus 6T but in the billing system it shows up unspecified/unrecognized. In this situation the tech cannot add the CDMA-less feature because he/she cannot see it as available. To verify this, if you login to your Verizon account your phone will not show as a ONEPLUS 6T. This means that there is a discrepancy and when the clueless tech is trying add this CDMA-less feature he/she doesn't see it.
The solution is to ask the Tech person to SYNC the network and billing so that the billing side can also see the phone as a OnePlus 6T. When this is done, and his side is refreshed, the CDMA-LESS feature becomes available. Once it is available, he/she can activate it.
https://www.reddit.com/r/oneplus/comments/9upk4v/6t_verizon_sms_experience/
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Dude, soon most phones will switch to the full wireless standard. It seems to me that this is possible already at this stage because most smartphones support wireless charging and besides, many use a bluetooth earphone, so I absolutely do not see the need to continue using wires. Wireless connection is our future and every year, various types of wireless connection become more reliable and stable. I’m sure that soon we won’t even have to use Two-way radio, because this feature will be built into the smartphone ... This is a cool idea, because every time I forget the two-way radio when we go hunting with friends, we recently lost our old two-way radio and decided to buy new ones models with a broader frequency. Then, after a long search, we stumbled upon NoWiresRadio. There were a lot of articles about various models and we decided to choose Baofeng GT3. This is one of the best models on the market. So this review helped us a lot. In addition, we liked the compactness of this model.
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Are you saying at almost two years after the fact total wireless still can't get it working?
You're Welcome by the way.
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