phone portal won't disable!

[dLo GSR]

this is really frustrating. i flashed back to 4.1.26 in order to do the root/update, but now on a stock install, everytime I connect USB it will default to Phone Portal. I have USB debugging enabled but it will not run if phone portal is running.

if I go to the USB options and select anything besides PP (Mass Storage, None), it will select it, start USB debugging, and then a little while later immediately go back to phone portal, disable debugging and show the "Moto Phone Portal running on USB @ http://192.168.x.x".

Because of this, I can't run anything ADB related because it won't stay in debugging mode. How can I disable phone portal from doing this? i have never had this issue before I flashed back to 4.1.26. Even if I mount the SD cards and it shows up on the computer, eventually it will go back to phone portal. this is really frustrating. already tried a 2nd factory reset, I don't want to go and re-flash back again if I don't have to. any help is appreciated. thanks!

 

[tacginc]

this is really frustrating. i flashed back to 4.1.26 in order to do the root/update, but now on a stock install, everytime I connect USB it will default to Phone Portal. I have USB debugging enabled but it will not run if phone portal is running.

if I go to the USB options and select anything besides PP (Mass Storage, None), it will select it, start USB debugging, and then a little while later immediately go back to phone portal, disable debugging and show the "Moto Phone Portal running on USB @ http://192.168.x.x".

Because of this, I can't run anything ADB related because it won't stay in debugging mode. How can I disable phone portal from doing this? i have never had this issue before I flashed back to 4.1.26. Even if I mount the SD cards and it shows up on the computer, eventually it will go back to phone portal. this is really frustrating. already tried a 2nd factory reset, I don't want to go and re-flash back again if I don't have to. any help is appreciated. thanks!

It just does that. It is Motorola Media Sync which causes it. I had to uninstall Motorola Media Sync to get that to stop. Moto 2nd level support knows that the Portal will atcivate with USB not matter what. Their answer use portal over WiFi. Me...I just uninstalled it.

 

[dLo GSR]

thanks man.

i finally got it to stay by putting it in mass storage mode and opening my photos folder and constantly flipping through the photos to keep the connection alive long enough to run the 'beforeupdate.bat' for the 4.1.57 root method. haha

now i'm waiting for the update to download... i work in a secure area so i have no wifi access, so instead i had my co-worker hotspot his iPhone (running on t-mo EDGE). longest 17MB download ever. it's been about 30 minutes and it's at 40%.

 

[Binnyk]

Had same issue. If you are rooted, you can use Titanium Backup to freeze the phone portal. Worked for me.

 

[mpalatsi]

It just does that. It is Motorola Media Sync which causes it. I had to uninstall Motorola Media Sync to get that to stop. Moto 2nd level support knows that the Portal will atcivate with USB not matter what. Their answer use portal over WiFi. Me...I just uninstalled it.

How did you uninstall it? It's greyed out for me...

 

[mpalatsi]

I've uninstalled phone portal and media sync but it still keeps forcing the moto phone portal on me when I connect my device... What else can I do?!

 

[mpalatsi]

bump... I could really use some help with this

 

[tacginc]

bump... I could really use some help with this

Uninstall Motorola Media Sync on the PC, not the phone. It's the PC driving this.

 

[mpalatsi]

Uninstall Motorola Media Sync on the PC, not the phone. It's the PC driving this.

Thanks for the advice. I hook up my phone to another computer and found out that it was the drivers.

Sent from my MB860 using XDA App

 

[mpalatsi]

I know this is an old thread but this needs to be said for anyone else suffering from this problem. The fix is not to freeze/uninstall any applications, this is a common error that occurs with the drivers installed on your computer. Simply uninstall the drivers on your computer and re-install them. This will fix the issue.