Phone powers itself off, won't turn back on

[mr72]

My wife is complaining about several issues with her Inspire (recent iPhone convert ), but the biggest baddest one is that the phone routinely will power itself off while unattended, and then it won't power back on until we pull the battery.

This has happened several times.

She doesn't have any unusual apps and the phone is unrooted running the regular AT&T software.

Anyone know what could be causing this? Is this likely hardware?

 

[biglittlegato]

My wife is complaining about several issues with her Inspire (recent iPhone convert ), but the biggest baddest one is that the phone routinely will power itself off while unattended, and then it won't power back on until we pull the battery.

This has happened several times.

She doesn't have any unusual apps and the phone is unrooted running the regular AT&T software.

Anyone know what could be causing this? Is this likely hardware?

I don't know how long you've had it but it should be under warranty whatever the cause. My last refurb from ATT was given the remainder of the warranty from the original device. I would recommend a warranty replacement.

Sent from my Inspire 4G using the power of the dark side

 

[mr72]

No point in going through the hassle of a warranty replacement if this is a software issue. That's a lot of stuff to set up again once you get the replacement phone. Remember this phone is not rooted, no nandroid backups...

 

[homeslice976]

No point in going through the hassle of a warranty replacement if this is a software issue. That's a lot of stuff to set up again once you get the replacement phone. Remember this phone is not rooted, no nandroid backups...

Yes, but this doesn't sound like a software issue. You could try running the RUU. It's around here somewhere. This will reset the software to stock, straight from ATT. But again, you'll have to set everything back up. If it were mine I'd go for a warranty

 

[biglittlegato]

I would rather spend time setting up a working phone than keep trying in vain to fix something that just isn't gonna be right. In either case, the next step is probably a factory data reset. A stock, un-rooted phone should not have any mods that would cause that. You don't undervolt or overclock. Market apps should not cause an overheat. It might be the battery, you could try that first, but if it powers back on after a pull, I don't think that's gonna be your problem.

Sent from my Inspire 4G using the power of the dark side

 

[pazzo02]

I know there was a rash of defective batteries out there, and that could very well be the problem. I saw that many people having suspected battery problems were able to get a new battery for free from HTC customer service. Worth a shot.

 

[mr72]

I know there was a rash of defective batteries out there, and that could very well be the problem. I saw that many people having suspected battery problems were able to get a new battery for free from HTC customer service. Worth a shot.

I agree, that's probably worth a try short of a complete replacement phone.

 

[nowseewhatudid]

This was happening to me lower ur CPU settings and it's should work better or try to plug in the charger and it will come back hopefully

Sent from my Inspire 4G using XDA App