Phone stuck in Reboot loop

[BDestroyer8418]

Posted this on reddit but figured might be helpful on here.

Did some testing with the phone with very little apps for the last day. Decided to go to the play store and go to my apps and started DL'ing my apps I mostly use basically everything that's on my G4. Phone froze rebooted OK whatever, rebooted again, again, ok stuck in reboot loop. Called Alcatel was able to do a master reset took maybe 10 mins for it to load back up in Android everything is froze and just reboot loops again.
I can't even power if off well I can but it power's back own and does the loop. Waiting for the battery to die. Now here's a reason why removable battery is great.
Seriously WTF happened.
After talking with Alcatel and Amazon they are sending a replacement with 1 day shipping be here tomorrow. Wonder if I should even bother with it. Was going to mostly use it for my 2nd line for a Hotspot for the Data and just a backup to my G4 and or rotate them.
https://vid.me/grFZ

Now I do recall after it first froze and rebooted it said Android is updating or whatever that screen is. I recall the phone having 2 updates it updated though the day before. Should have the replacement on here later this evening.

I had CPU temp app running so I could see what app were heating up the phone when I used and when I had Google Maps on it the car it did heat up to the low 70's C once in awhile and was sticking mostly around 67-69C did the phone get too hot. Not even sure what the overheating temps are for this.

Probably just a defective phone but was fine running basically not added apps just installed NoChromo, Battery Monitor Widget, CPU Temp, Netflix, Rhapsody, Signal Check Lite, Speed Test, Spotify, I believe that's what I had installed before the issue. Then I just went and download everything else I usually use at once.

 

[kevin6876]

Posted this on reddit but figured might be helpful on here.

Did some testing with the phone with very little apps for the last day. Decided to go to the play store and go to my apps and started DL'ing my apps I mostly use basically everything that's on my G4. Phone froze rebooted OK whatever, rebooted again, again, ok stuck in reboot loop. Called Alcatel was able to do a master reset took maybe 10 mins for it to load back up in Android everything is froze and just reboot loops again.
I can't even power if off well I can but it power's back own and does the loop. Waiting for the battery to die. Now here's a reason why removable battery is great.
Seriously WTF happened.
After talking with Alcatel and Amazon they are sending a replacement with 1 day shipping be here tomorrow. Wonder if I should even bother with it. Was going to mostly use it for my 2nd line for a Hotspot for the Data and just a backup to my G4 and or rotate them.
https://vid.me/grFZ

Now I do recall after it first froze and rebooted it said Android is updating or whatever that screen is. I recall the phone having 2 updates it updated though the day before. Should have the replacement on here later this evening.

I had CPU temp app running so I could see what app were heating up the phone when I used and when I had Google Maps on it the car it did heat up to the low 70's C once in awhile and was sticking mostly around 67-69C did the phone get too hot. Not even sure what the overheating temps are for this.

Probably just a defective phone but was fine running basically not added apps just installed NoChromo, Battery Monitor Widget, CPU Temp, Netflix, Rhapsody, Signal Check Lite, Speed Test, Spotify, I believe that's what I had installed before the issue. Then I just went and download everything else I usually use at once.

Gotta love boot loops! Sorry to hear your troubles.

 

[BDestroyer8418]

Gotta love boot loops! Sorry to hear your troubles.

LOL could use a bowl of those.

 

[famewolf]

Posted this on reddit but figured might be helpful on here.

Did some testing with the phone with very little apps for the last day. Decided to go to the play store and go to my apps and started DL'ing my apps I mostly use basically everything that's on my G4. Phone froze rebooted OK whatever, rebooted again, again, ok stuck in reboot loop. Called Alcatel was able to do a master reset took maybe 10 mins for it to load back up in Android everything is froze and just reboot loops again.
I can't even power if off well I can but it power's back own and does the loop. Waiting for the battery to die. Now here's a reason why removable battery is great.
Seriously WTF happened.
After talking with Alcatel and Amazon they are sending a replacement with 1 day shipping be here tomorrow. Wonder if I should even bother with it. Was going to mostly use it for my 2nd line for a Hotspot for the Data and just a backup to my G4 and or rotate them.
https://vid.me/grFZ

Now I do recall after it first froze and rebooted it said Android is updating or whatever that screen is. I recall the phone having 2 updates it updated though the day before. Should have the replacement on here later this evening.

I had CPU temp app running so I could see what app were heating up the phone when I used and when I had Google Maps on it the car it did heat up to the low 70's C once in awhile and was sticking mostly around 67-69C did the phone get too hot. Not even sure what the overheating temps are for this.

Probably just a defective phone but was fine running basically not added apps just installed NoChromo, Battery Monitor Widget, CPU Temp, Netflix, Rhapsody, Signal Check Lite, Speed Test, Spotify, I believe that's what I had installed before the issue. Then I just went and download everything else I usually use at once.

More than likely either the 1st or the 2nd update applied to your phone put it in a bootloop but you would have had to click on them to allow them to install. Going into recovery via rebooting till you first see the alcatel screen and then holding down vol up would have allowed you to do a factory reset which in all previous cases of boot loop being mentioned corrected the issue.

If it wasn't the updates then one of the apps downloaded did not work well with the phone but a factory reset should still have fixed that, unless you were installing apps that use superuser in which case you should first have at least booted twrp and backed up system if not all the partitions so you could do a restore. Remember these suggestions for your 2nd phone.

Ideally we need someone to back up system both before the 1st update and the 2nd so we could "downgrade" if necessary. Some have complained the 2nd update caused a bug that makes making google voice calls unavailable.

 

[DallasCZ]

warranty repair..the easiest anf fastest way at this situation.

 

[BDestroyer8418]

More than likely either the 1st or the 2nd update applied to your phone put it in a bootloop but you would have had to click on them to allow them to install. Going into recovery via rebooting till you first see the alcatel screen and then holding down vol up would have allowed you to do a factory reset which in all previous cases of boot loop being mentioned corrected the issue.

If it wasn't the updates then one of the apps downloaded did not work well with the phone but a factory reset should still have fixed that, unless you were installing apps that use superuser in which case you should first have at least booted twrp and backed up system if not all the partitions so you could do a restore. Remember these suggestions for your 2nd phone.

Ideally we need someone to back up system both before the 1st update and the 2nd so we could "downgrade" if necessary. Some have complained the 2nd update caused a bug that makes making google voice calls unavailable.

I installed both updates before doing anything with the phone. The phone was fine for 24 hours or so. I did the power button and volume reset with Alcatel and it was able to reset it just fine but still was stuck in the reboot loop. Not sure why one of those apps would have cause it to do that but maybe it was defective and one of those apps just finally pushed it ? I was not trying to Root the phone at all, atleast not right now I'm not. Don't you need to flash TWRP for root if so I don't have access to that and not doing that at this time.

I did get the replacement one yesterday as promised. Turned it on downloaded and installed the update. AFAIK it only downloaded and installed 1 update for me this time. Not sure if this is the current build 7SQR-UER0 but that's what I have after the update and it showing it's up to date. The build before it I checked was 7SQ3-UE30 that's what came on the 2nd phone I don't recall what was on the 1st phone.

I just set it up and went to play store and downloaded everything didn't have any issue's so well test some more the next few days. Could of just been bad phone.

 

[famewolf]

I installed both updates before doing anything with the phone. The phone was fine for 24 hours or so. I did the power button and volume reset with Alcatel and it was able to reset it just fine but still was stuck in the reboot loop. Not sure why one of those apps would have cause it to do that but maybe it was defective and one of those apps just finally pushed it ? I was not trying to Root the phone at all, atleast not right now I'm not. Don't you need to flash TWRP for root if so I don't have access to that and not doing that at this time.

I did get the replacement one yesterday as promised. Turned it on downloaded and installed the update. AFAIK it only downloaded and installed 1 update for me this time. Not sure if this is the current build 7SQR-UER0 but that's what I have after the update and it showing it's up to date. The build before it I checked was 7SQ3-UE30 that's what came on the 2nd phone I don't recall what was on the 1st phone.

I just set it up and went to play store and downloaded everything didn't have any issue's so well test some more the next few days. Could of just been bad phone.

If you have not yet rooted and have any model other than 6045i (settings, about phone) you could really help the idol3 users out....details here: http://forum.xda-developers.com/idol-3/general/want-to-able-to-install-ota-updates-t3163745

 

[BDestroyer8418]

If you have not yet rooted and have any model other than 6045i (settings, about phone) you could really help the idol3 users out....details here: http://forum.xda-developers.com/idol-3/general/want-to-able-to-install-ota-updates-t3163745

I believe that is the model I have what ever the USA bought on Amazon.com are.

 

[i7vSa7vi7y]

I have rooted successfully with king root. Tried to change it to Supersu but failed su binary i think because Im on 5.1. Also is it actually boot looping or does it just not load. Because mine will boot up say Alcatel One Touch then be stuck on boost mobile boot screen for a while. I unplug battery and try again and just leave it. It takes a long while but it comes back

 

[DallasCZ]

I have rooted successfully with king root. Tried to change it to Supersu but failed su binary i think because Im on 5.1. Also is it actually boot looping or does it just not load. Because mine will boot up say Alcatel One Touch then be stuck on boost mobile boot screen for a while. I unplug battery and try again and just leave it. It takes a long while but it comes back

why you root it with king root, when there is a procedure to root the device with custom recovery?the device couldnt be running android 5.1 becaouse we all have only 5.0.2. How you manage to unplug the non removable battery?