Phone's power button and screen aren't working

[showdownking17]

Just used my phone 5 minutes beforehand, now when I click the power button it doesn't turn the screen on or turn off the phone. Any suggestions, all razer support said to do was wait for a couple hours for the phone to reach 100%.

 

[polycrac]

Just used my phone 5 minutes beforehand, now when I click the power button it doesn't turn the screen on or turn off the phone. Any suggestions, all razer support said to do was wait for a couple hours for the phone to reach 100%.

Mine has the same issue - the phone is on as I sometimes get haptic feedback, but the screen doesn't wake up.

 

[CptClubs]

I had the same issue and turned out to be the light sensor on the front. My case covered mine so I just cut a hole and it was back to normal. Try giving the sensor a wipe?

 

[ZekeAyumid]

Mine has the same issue - the phone is on as I sometimes get haptic feedback, but the screen doesn't wake up.

Did you ever find a fix for that. My Razer just did that. No drop or anything, and was working perfectly fine until a couple minutes ago.

 

[Torombolo]

Remove the case if it has one

Press and hold power, Vol up Vol down at the same time until you see the logo (10-25 seconds)

see if it works.

 

[lonetormenter]

Remove the case if it has one

Press and hold power, Vol up Vol down at the same time until you see the logo (10-25 seconds)

see if it works.

Just Volume Up and Power, not all three. Hold those two buttons down for about 10 seconds.

 

[Zink6]

Just Volume Up and Power, not all three. Hold those two buttons down for about 10 seconds.

Thanks bro, u just saved me

 

[Latoc]

Happened to me once, after the oreo update.
Had that bug when on beta cyanogen mod a few years ago with a Nexus 5.
****ty programming skills at the kernel level. Blame Razer.
Won't be fixed. They asked someone to provide a log from the crash. Won't happen. They'll never know what causes it. No fix ever except if a miracle happens.

 

[duckspresents]

Ich habe auch dass Problem. Ich habe das Phone normal genutzt und auf einmal Reagierte der Power Button nicht mehr. Telefon ist schwer zu erreichen. Mann kann aber einstellen das der Bildschirm wenn man zweimal auf den Bildschirm Tippt angeht ist eine Notlösung und geht auch nicht 100%. Zusammengefast ist die Erreichbarkeit/Kontaktierung´s Möglichkeit nicht mehr gegeben vom Hersteller? Da der kunde des Produktes nicht schuld am Defekt ist! Nun hoffentlich hat der Razer Support eine annehmbare Lösung. "Die den Kunden nicht übers Ohr haut". Zu dem Fehler passieren können aber die Enttäuschung ist immer noch da. Ganz ehrlich ich hätte mir fast ein anderes Smartphone gekauft/kaufen müssen. Der kleine Computer in unserer Hosentasche ist ein wichtiger beilegter unseres alltags geworden wir verlassen uns auf die gärte. Teilweise müssen wir uns auch verlassen können nach angaben des Herstellers der die Garantie gibt ein funktionstüchtiges Gerät zu verkaufen man nun aber vor einem Defekten Power butten steht und davon ungewollt eingeschränkt wird.

 

[Archaeosis]

Remove the case if it has one

Press and hold power, Vol up Vol down at the same time until you see the logo (10-25 seconds)

see if it works.

You are an absolute life saver! Not sure why this fixed it when the phone wouldn't charge, turn on, or even give haptic feedback when pressing the power button but I'm not complaining

 

[SuperSaiyanShaun]

Same thing has happened to my phone started off going off when my alarm was due it would turn off and not turn on no matter how long you held the button down then I read online to hold vol down and power and it worked.
Then I started getting black screen while watching YouTube could operate the phone but no screen holding vol up and power did a hard reset and that helped a few times but the frequency of the blackouts got more regular I was about to plug my phone in the computer to rescue my data my phone screen hasn't come on since.
When connecting phone to computer it don't automatically go into transfer mode so just shows the phone with a empty file system so it needs changing in the phone so Guna try connecting my phone to TV using a usb c to hdmi cable try and recovery the data like that before sending it away. Anyone got any other suggestions on getting the data off or to revive the screen even for five mins that's all I need

 

[nemaster]

Remove the case if it has one

Press and hold power, Vol up Vol down at the same time until you see the logo (10-25 seconds)

see if it works.

Just made this account to say thank you, you're a ****ing saint. Thought my **** was broken.

 

[Ianmark2019]

Mine wont turn on or charge. No notification light n vibration. Totally dead. Tried vol up n power but nothing. Wont show in pc either. Any help would be gratefull