Pie update - OIS stabiliser

[tomzzi]

Hi.
Updated my phone to android pie via Hicare.
Now I have problem with camera.
I don't have stabiliser option in video settings anymore. No matter what resolution I choose.
There is no stabiliser option in settings.
Is this normal?
Video is shaking as hell...

I also did factory reset (full wipe) after pie update. Nothing helps.

Is stabiliser option missing on pie update or what?

Thanks.

 

[sifon01]

I have the same problem.
Yesterday I shot a video and it was awful because the image was shaking all the time.
That didn't happen to me with Oreo.

 

[tomzzi]

Do you have option stabiliser in camera settings? For me it's missing.
Tried every option. Even factory reset.
Nothing. Now video recording is awful.

 

[sifon01]

No, I haven't found that option in adjustments, although I don't remember if it was in Oreo.

It did work before and it doesn't now.


Edit: I think I've already found where the OIS setting is: I think it's the icon named "nivel de belleza" (in Spanish) maybe named "beauty level" in English.

I've done some quick tests and it looks like the image stabilizes as the "beauty level" increases.

 

[tomzzi]

Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.

 

[sifon01]

Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.

And another problem, if we use the beauty levels (stabilizer) the highest quality must be 720p.
I will report it to Huawei. I want full HD with OIS like before.

 

[Hawkblesker]

Hi, my gf did the update to emui 9 on her p10 and has the exact same problem with stabilisation. Or should I say, with the non-stabilisation...Option has been removed and it's now not possible to make videos without shaking. I also have a p10 but still emui 8 and the option for stabilisation is here. And when we compare both results there is no way emui 9 has a big problem. Hope Huawei will make an update to fix this asap.
I've heard that on p20 and p30 (and probably all other new cellphones from Huawei), the AI manage automatically the stabilisation with NPU. Well it's fine, but the problem is that on our p10 that chip simply doesn't exist so what to expect..

 

[Nightstalker1993]

I had just reported this issue via the Live Chat function in HiCare. The support agent told me that he will highlight the issue to the relevant department from his end. Hopefully we will get an update to fix this.

 

[Hawkblesker]

I also talked to the french hotline yesterday and I got an email few hours later saying I must do a factory reset and if it doesn't work to send my cellphone back to garantie...
I think they just don't know.
I talked about Kirin 960 and 970 and the guy at the hotline was impressed about how much I know about cellphones...please.

Hope your hotline is smarter than mine and they will fix it with an update.

 

[tomzzi]

@Hawkblesker

They dont know. I did factory reset after updating to 9.0 and its the same.
Now i will rollback to Oreo just to confirm that OIS setting is available in Android Oreo and not in Pie.
Also will contact Huawei support in my country.

Edit:
rolled back to android 8 and OIS stabiliser option is in camera as normal and it works. On android 9 this option is missing and its not working...

 

[sifon01]

I have contacted them to report the issue and they say me that they are not aware of this incident.

He has asked me to restore the app camera, which has not solved anything as I already knew, and also wanted me to restore the phone, which I refused because I know that is not the solution.

I think it's important that we all report the problem to Huawei so they can do something about it.

It is unacceptable that an update causes the mobile to lose performance.

Please, let's make noise so they can fix it.

Regards.

 

[tomzzi]

I have sent email hour back to huuawei support about this problem.
Waiting for reply.
I will most likely replace my phone with other brand. Samsung maybe. Not sure. Was looking at S10e but is expensive. Other option is P20 pro. Not sure about Huawei.
Maybe Xiaomi. But camera is important for me so not so sure...

 

[Hawkblesker]

On french hotline and after 3 emails explaining everything slowly and clearly they continue to tell me to send my cellphone for reparation..

 

[tomzzi]

Got email today from them.
They told me that stabilisation should be automatically enabled in android 9.
That is not true. Stabilisation does not work on android 9.

They dont know nothing...

 

[tomzzi]

Some news from Huawei support...
For now only solution is to turn on beauty mode. They will hopefully fix this in next update.

 

[antiratar]

Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]

 

[DallasCZ]

Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]

but in [email protected] and 4K there is autofocus issue. Its hell slow refocusing when you move with the camera. And the problem is not, that there is no OIS in 720p and 1080p. The problem is the functionality of OIS. the video is shaky even if I capture it with tripod.

 

[antiratar]

Autofocus in Emui 9 now is worse then it was before in Emui 8. As you said, it is slow. But not just in [email protected] and 4k. It is same on any resolution. At least on my phone. I know it is annoiyng, but at least stabilisation works. That is more important to me. But Huawei ****ed up big time.
And video on default resolution it's so shaky like stabilisation it's not turned on at all.

 

[fabianoref]

same situation here!
Has anyone found a solution?

 

[mertzi]

Video is pretty stable for me, but should it really be possible to disable/enable OIS on the software side? I thought OIS was a physical mechanism in the lense. I know that on an iPhone you have to put a little magnet on the opposite side of where the camera is to actually lock the OIS mechanism.

Edit: OK I can confirm that stabilization does not work for [email protected] fps. This makes me wonder, does the P10 really have true OIS or was it just another example of Huawei's false marketing?