To follow up with @Sieber101, @intelliARMOR, I also reached out to customer support a few times due to the size issues since the initial order of the hd glass in November 2018 and was also told that I would receive 2 pro versions to replace my previous order as soon as they came in. I received the replacement pro versions with the terrible dot matrix and they've also acknowledge replacements for these with the full adhesive when they arrived. I still haven't received the replacements and after following up once more, I was also given a coupon code to purchase a single pro version AND I would have to pay for shipping. After replying to messages, they advised that they would add on the additional pro version (not mentioned before), but the shipping would still have to be paid since it was the upgraded PRO version and the standard HD version was still not fixed yet.
I've been waiting since November 2018 for all of this to be sorted out with all the positive feedback and responses that I've also seen, but now I understand this to be a farce. There is definitely some sort of communication issue within the company or they do different things depending on how they are contacted. They are most likely just resolving the issues for people who call them out because they definitely aren't reissuing replacements without you jumping through hoops. Good luck to everyone in their quest for a replacement.
Howdy and sorry for the trouble here. Our support team should have reached out to you yesterday to make this right. Our updated glass is shipping now and we are making special arrangements for anyone who has had this issue. Thanks!
So I received a single HD version today... You guys said you would ship me two of the new pro versions. I dont know whos in charge of your customer service/support/mqnufacturing teams but this has been a terrible experience. I want a refund and requesting a return label to ship back the previous two hd versions i received (and never opened) as well as this 3rd one received today.
I was mistaken. You are right their are two. Sorry for the confusion. I will test it out and report back later tonight
Went to install the protectors and one of the two protectors I received was cracked in the bottom left corner. See picture. Haven't tried to install the other yet.
As long as yall continue to provide your screen protectors I'll be happy. By far the best protection and customer service in the market! Any preorder or pixel discounts to come?
So @intelliARMOR lemme get this straight, since there was no explicit coverage regarding this matter:
Does your IntelliARMOR PRO series have a dot matrix pattern under the screen like the Pixel 2 XL does? As far as I see in this thread, the HD glass seems to be the only one out of the two (Pro, HD) that does not use the dot matrix technology, or am I wrong?
I understand that the Pro "bleeds" off the edges of the device, but does it adhere with 100% adhesive coverage under the glass, as well as the black borders?