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Question Pixel 6 fingerprint sensor calibration

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zapster27

Member
Dec 9, 2021
5
0
Hi,

I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...

Thank you.
 

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vandyman

Senior Member
Jul 30, 2012
677
317
S.Jersey
Google Pixel 5
Google Pixel 6
Hi,

I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...

Thank you.
Really, look at the other threads about the finger print scanner.
I am sure you will find the help you need there.
 
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bobby janow

Senior Member
Jun 15, 2010
6,116
2,151
Hi,

I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...

Thank you.
Have you tried this? https://www.xda-developers.com/google-pixel-6-fingerprint-sensor-calibration-tool/ You need to use Chrome to d/l this I believe.
 
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44Stretch

New member
Nov 19, 2011
4
0
I'm having the same issue. I've searched the forum and don't see a answer to why the software isn't downloading.
 
Last edited:

zapster27

Member
Dec 9, 2021
5
0
Thank you all for the replies.

Really, look at the other threads about the finger print scanner.
I am sure you will find the help you need there.
Okay, I'll try again.

Yes, this is where I got started actually.

I'm having the same issue. I've searched the forum and don't see a answer to why the software isn't downloading.
I somehow got in contact with google support yesterday, but the "fingerprint scanner guy" was busy they said, and they'll contact me via email. I will post here if they give me a solution. I was wondering if flashing the factory image will solve the issue.
 

44Stretch

New member
Nov 19, 2011
4
0
You ever hear back? I'm on the phone with Google and they don't even know about the fingerprint calibration software. They want to warranty my phone, but I didn't go through an authorized repair so we'll see.
 

zapster27

Member
Dec 9, 2021
5
0
You ever hear back? I'm on the phone with Google and they don't even know about the fingerprint calibration software. They want to warranty my phone, but I didn't go through an authorized repair so we'll see.
I didn't get a proper response from google. However, I got a response in an iFixit forum.

"Hey Tilan, speaking as a Google Certified Technician, through the pixel repair process, there is currently issues with the finger calibration connection via Windows. So far, all of my store’s computers are not able to properly run the fingerprint calibration. The only time that I was able to make it successful was through another android phone, in this case was my Pixel 5, and another Chromebook. Got news that some other location starts to have it working on their computers, but don’t take my words for it"

I still haven't tried this though.
 

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saif uddin

New member
Dec 16, 2021
1
0
Having the same issue for the Pixel 6 Pro after screen replacement.
Spoke with Google Support and they mentioned that the December update should solve the issue.
Fingers crossed as I haven't received the update yet.
Hopefully it works after the update.
 

zapster27

Member
Dec 9, 2021
5
0
Having the same issue for the Pixel 6 Pro after screen replacement.
Spoke with Google Support and they mentioned that the December update should solve the issue.
Fingers crossed as I haven't received the update yet.
Hopefully it works after the update.
I received an update on Dec 14th for pixel 6. Unfortunately, it didn't fix the issue
 

zapster27

Member
Dec 9, 2021
5
0
Having the same issue for the Pixel 6 Pro after screen replacement.
Spoke with Google Support and they mentioned that the December update should solve the issue.
Fingers crossed as I haven't received the update yet.
Hopefully it works after the update.
Hi,

Did you get the update? and more importantly, did it fix the issue? it didn't for me.
 

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    Hi,

    I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...

    Thank you.
    Really, look at the other threads about the finger print scanner.
    I am sure you will find the help you need there.
    1
    Hi,

    I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...

    Thank you.
    Have you tried this? https://www.xda-developers.com/google-pixel-6-fingerprint-sensor-calibration-tool/ You need to use Chrome to d/l this I believe.