Question Pixel 6 Pro isnt shown in Windows Explorer

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HouseFuzzy

Member
Sep 5, 2018
21
3
OnePlus 3
OnePlus 5T
Hey everyone,

I cant get my phone to be shown in Windows File Explorer.

Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.

When attaching my OnePlus 7 Pro it works perfectly fine.

Any Ideas?
 

Morgrain

Senior Member
Aug 4, 2015
893
965
Hey everyone,

I cant get my phone to be shown in Windows File Explorer.

Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.

When attaching my OnePlus 7 Pro it works perfectly fine.

Any Ideas?
It's usually either the cable or the port, maybe try out another USB slot on your PC.
 
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ggrant3876

Senior Member
Jun 17, 2009
2,130
676
Wichita Falls, Texas
Hey everyone,

I cant get my phone to be shown in Windows File Explorer.

Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.

When attaching my OnePlus 7 Pro it works perfectly fine.

Any Ideas?
Mine wouldn't either and to get it to open I had to have developer options turned on. That was the first thing I did when I received the phone, turn developer options on and when it's off the computer won't recognize the phone so I just leave it on all the time.
 
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Texan1

Senior Member
Hey everyone,

I cant get my phone to be shown in Windows File Explorer.

Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.

When attaching my OnePlus 7 Pro it works perfectly fine.

Any Ideas?

I've had the exact same issue ever since first getting the 6 Pro. Tried different cables, different ports, developer options is on, tried every single different USB driver I could find etc etc.

The only way I can get my PC to see the phone is to choose "PTP" as the connection method and then it will just show me the photo folders on the phone. Highly frustrating! 🤬
 
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HouseFuzzy

Member
Sep 5, 2018
21
3
OnePlus 3
OnePlus 5T
I've had the exact same issue ever since first getting the 6 Pro. Tried different cables, different ports, developer options is on, tried every single different USB driver I could find etc etc.

The only way I can get my PC to see the phone is to choose "PTP" as the connection method and then it will just show me the photo folders on the phone. Highly frustrating! 🤬
This is exactly my problem aswell. Have all turned on like it should be, I even watched youtube videos to see if they are pressing something im completly missing. But nothing.

PTP seems to be working for me aswell. Thats something atleast, but ****ty still...
 

ggrant3876

Senior Member
Jun 17, 2009
2,130
676
Wichita Falls, Texas
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Lughnasadh

Senior Member
Mar 23, 2015
3,329
3,298
Google Nexus 5
Huawei Nexus 6P
Hey everyone,

I cant get my phone to be shown in Windows File Explorer.

Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.

When attaching my OnePlus 7 Pro it works perfectly fine.

Any Ideas?
Have you tried with this driver installed?

 

roirraW "edor" ehT

Forum Moderator
Staff member
curious what device manager says for you guys? under Portable Devices (with usb debugging disabled) - Pixel 6 or LeMobile?
This is what mine shows. You know, now that I think about it, I saw in Windows there were "optional" updates (second screenshot), two of which say "LeMobile". If yours says LeMobile, try uninstalling those drivers from Device Manager and installing the official Google ones as @Lughnasadh
suggested https://developer.android.com/studio/run/win-usb. You can also do as @Az Biker suggested, or each and every time you connect your phone to your computer, you'll have to toggle the notification to set it to USB file transfer mode (third screenshot).

1638200713253.png


1638200787243.png


7dKcvQZPD-eIf4MzkMY0Tlp_bV3kv5TEcUNssW2GEMTEB4i4p-Z5nE_i4joyLkLNImX5BrWGlM969qoN4rN900MsEuPvCsuCvmAAAGhqY6N5ppQOLx1hEMCZLWCUS2mnIknCB8b5jamnv_onr2pmhQrRV89vhhdg0OGqULJbYjkEyFaoRE5KbhjZMSyGhj3C1HdRMsObcnxr-EiaBr3lBknqkW9_HS0nQRIq8Af6J9CvJzUt8ftYR1BPGLyCuhVTwHnDuIk5rZaJ9OUsPOliNfDBjJvsd6cadgybdnkbeV-xAM8lF64mMmIf_9bJqQZOqM47ywtrs3EfcLoj0r87cxqyEYeN6kXgZJ-1_FpzHNDpBJMK7qqlFuxmVH_nTJw9DbG9BYJyxAwVV-aBoCi-2UR2KONrZ5ctYW1swhhENYTWno1_s4brD0LXCXQ7SIsSO2PdwokN31xzD0-ib9Bu7NVxoFyUbNH-gr63peLXh-dU5nw08mpeQjB2_hFCU9RHf2joQG9lrkNF0mznehBQLsy3jYdvASjdcaD1-jquXIo49MJzdolosyoNKMp0v5fVUmxOq7ATpExwYLfUH-UotQJ1Cq8lrk7v6RGpd-mrMlnEDYgEvh9YeQqmaQJm9IRSFtqflPfRKkI9q9eipdnuDAeZG0qTfB7qC1HITa_I6gCTZu_Uyu8pIw5Er70sotM-2gqb4grlFgcGqSWn9aQV7g646Q=w595-h1288-no
 

ScottBroker

Senior Member
Jul 12, 2011
1,830
224
This is what mine shows. You know, now that I think about it, I saw in Windows there were "optional" updates (second screenshot), two of which say "LeMobile". If yours says LeMobile, try uninstalling those drivers from Device Manager and installing the official Google ones as @Lughnasadh
suggested https://developer.android.com/studio/run/win-usb. You can also do as @Az Biker suggested, or each and every time you connect your phone to your computer, you'll have to toggle the notification to set it to USB file transfer mode (third screenshot).

View attachment 5470669

View attachment 5470673

7dKcvQZPD-eIf4MzkMY0Tlp_bV3kv5TEcUNssW2GEMTEB4i4p-Z5nE_i4joyLkLNImX5BrWGlM969qoN4rN900MsEuPvCsuCvmAAAGhqY6N5ppQOLx1hEMCZLWCUS2mnIknCB8b5jamnv_onr2pmhQrRV89vhhdg0OGqULJbYjkEyFaoRE5KbhjZMSyGhj3C1HdRMsObcnxr-EiaBr3lBknqkW9_HS0nQRIq8Af6J9CvJzUt8ftYR1BPGLyCuhVTwHnDuIk5rZaJ9OUsPOliNfDBjJvsd6cadgybdnkbeV-xAM8lF64mMmIf_9bJqQZOqM47ywtrs3EfcLoj0r87cxqyEYeN6kXgZJ-1_FpzHNDpBJMK7qqlFuxmVH_nTJw9DbG9BYJyxAwVV-aBoCi-2UR2KONrZ5ctYW1swhhENYTWno1_s4brD0LXCXQ7SIsSO2PdwokN31xzD0-ib9Bu7NVxoFyUbNH-gr63peLXh-dU5nw08mpeQjB2_hFCU9RHf2joQG9lrkNF0mznehBQLsy3jYdvASjdcaD1-jquXIo49MJzdolosyoNKMp0v5fVUmxOq7ATpExwYLfUH-UotQJ1Cq8lrk7v6RGpd-mrMlnEDYgEvh9YeQqmaQJm9IRSFtqflPfRKkI9q9eipdnuDAeZG0qTfB7qC1HITa_I6gCTZu_Uyu8pIw5Er70sotM-2gqb4grlFgcGqSWn9aQV7g646Q=w595-h1288-no
If I change to PTP it shows the DCIM and camera. I cannot see anything else, and I dont see Android device in my device manager....
 
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roirraW "edor" ehT

Forum Moderator
Staff member
If I change to PTP it shows the DCIM and camera. I cannot see anything else, and I dont see Android device in my device manager....
When you click on your notification, you don't see the option I have chosen below "Use USB for" "File transfer / Android Auto" (first screenshot)?. Also, as I believe has also been suggested, you can go into Developer Options and choose "Default USB configuration", and then choose "File transfer / Android Auto" from there (second and third screenshots).

If you don't see the same options as I show in these screenshots, can you post some of what you do see?

uJp3Fu6CE6_IsFQISAwp-Uj-lbz-ebS1M0Wixb-ty5Msg_E8R_MbjdfLAXBkBMQY2q9N4dLkYSyM1dY3B8WyOcyvp2oXLuUVzL6kPQTMk9UibQa53CpdXG4bwo1HX5ihqTEZ1c9bp-MdCfEFOYSk1Q6tGyvumOEvHCnsCs8prx7G_mufAYUn2Cv_dn80p_6suvJVq2IC0-xcTmd9lcx3gxRPJjS2uVy7qNobfk0C_3AMF3gr1Z1FiOxBEnYC7H3pi8uuhISD2G6TfzF5spmJBEffjl4J7V9AOHqqdcfKsEWszg0RXXsod01GJ_rKlgtwFScmqtN1e233tetd7GOJqNnQKOYg5y0ofi8HQmdShdlADYnXtsaNizi8eKwp0HtB39pEjOl80mkWGxiPkiUk7pIsV7EiZWzFkPA4tzip7F67T6yQXGm5d1lDmazVPfMjCY1IZoIYHE8H1KQfi1AhjfUGkidOAd1iPvICisjNCm9ielAygy086EwzWs2hIzoo2tZiUXoadF1as0wMqxOiT96aGP5B9faG7SLHfrPPBH2wbery9m9raJ_qtXMRa5GHYMycBrkldm-ccpK4NXGhEL2djIOEjd8T-iAWeQr8OtFzZnfkp_wgyJgEJeX3ioQzW2e41foeaR8RVhOWlUM4-Io7mw9Sxq02pyBIRRSkV7l4MwaRbMaMNVS58B8vSfwNNakhnCLCczsmsSUIcFhs_-nulw=w595-h1288-no


grA4AGE_LXjsk5ddKIHKzV6L-_nH2s4IJjv_PUiecEisbehGJV56NyVZkxWisMTBSquXkLqCAHxMjLEiChS54DNd7Wm9CrcgO-2a16zh3FJEBYiJlXlzeAfONgoAXEVOf46QbO0MTniMDFwqPcMpc98m3JffxClhiA3-FaqSgbyqCnGUna4XN4s3hy3cvAVxugsvXOqxWskSNKLbvGqLSozGUr2l-KSrbtRBSpPFQ1DPX3-TpYhKvhL1exSuWxn0oxSjjsEzGUyUIfscHHGxH5jdt_xTXeaOOt5TR4OMNbnLldhRgcDehg_kiYx5DiVnfyFtyBTX79WNTTKLTp_lqEYtng_PWs2QCgXNG-tahAbW8xw_GYgUaEu91A4VfYbs1AHWO-2YL382ywiXz2mfXcrPVkBmqhqZdyI3Ny-UIQcMw8ehJ0751eP2CME9KHLNp3X4suuJQxf1QeH2DGAUDvbEz2fWssdkZBXtrTxh750WyteuIwf_I7ptnNvY2MlOT86ExBJuO_6vdQ1KkL7bocyJczo0DFNHCsHtbV-XpHvGaFeyOEjfrMQv2HxiUc3uQbgv68uK3fM7CHyGA-hSTCDRyTgHKw0oaFTa8c0eOJxFVmrMgzCtWlSdq075l-WW_cL281pzi9oNFVW2z9kdBkEyLbBfeI058J3-QLggAaH_p07XY7XkMO7P9mJmKI67bz-80x5d98BaMteb7haLmiduPQ=w595-h1288-no


y-QGnzS-CbG6t2FzpBLJBRVsDqWftk4YTvBFXSwiYt1Ppj_Gq7gFyhnHiSd9ENehZB_vL6ayErzrW19NMy6i0cYGtt_Bs-z3qyh3_13tdcjAnVFl9DGgGE-LqhwkJztlw-d3dTWz_9Rzy1znU-dx1u1LXSmpOj6CC2nGFYXkIR4JP6EkDjo7yLGI8PegRni_DVE21g4GPZj-nHgmq-cTibxxAXa0HWUFnjfbOpd8uS-wp2vb376yNxQdIsWHq1Tmjtr5J1cF6i7fs2cGvTNLPHV1aIbeMbZQtKWxh6vEVclsBlVYd62TX1yK7OTMaPJGBN9RrvtjW-RobTPtXB5kJCUv9g8622dsDS3sYaAb1YQ-WZVZgF2p04N_ucfM41DBCH0iayhI0QW1XjNOT8maXbprDh6oaavcfilFATl1PAN4sclr9sZ0qZfg7QHwAgU-xwhJi-nn58hOgoUCs85QLK_zOqcS11HLCcL5gZF33dWdO0bwBmMcFJ6juRY8wlMyjAAHwz78UWNxpgaB_YzY3dBLLsE7GlkDWLTvXeki6r05KMWPkGFl_Ny08R9bWpTVZ0tBCwaUMFlDGmigg9vJDwtTVcNBw_wcyxaPkMvSJwe0_8WZHbaNDdA8T9WR5vXyWNJyoBqUwMewjDK_6kyaENdjxlj9oIjGrjMQDEG9UUb35OKESPEmBHmqWwhuHYeUdGqHC4DQJGq9kAyg0Dr0InWKWw=w595-h1288-no
 

Alekos

Senior Member
Feb 18, 2008
505
373
Apps & Games
Google Pixel 3 XL
The Pixel 6 seems to be somewhat sensitive to some cables. A few things: if you have ADB Debugging on, then the driver will show as an ADB interface under Android Device. so if you are just wanting to transfer files, turn it off. it should work with developer options disabled. Also, sometimes if your usb drivers aren't updated or installed properly, then it won't show up properly. a lot of computers don't have usb-c ports so just make sure all your drivers are up to date (using the official manufacturer's method, not third party driver apps). And on a PC, try using the ports on the back of the computer. Different cables and last but not least try a different computer. this will resolve 99% of issues. last tip is to try connecting the phone when its in safe mode.
 

Smedlow

New member
Sep 5, 2012
3
8
Brand new Pixel 6 and Windows 10 with latest updates. I've tried everything from various cables to uninstalling and reinstalling drivers with no joy. In PTP, the pixel shows up in device manager under portable devices and also in file explorer, but only with ADB debugging enabled. Switch to USB File Transfer and it disappears. My workaround is to create a folder in DCIM, copy with PTP to the new folder, and then using the Android Files app, move the files to where I want them. Very frustrating. Almost making me wish I had stuck with my Huawei.


Under Android devices in Device Manager, it read Google Nexus ADB Driver. I uninstalled and then deleted the driver, Android Composite Interface self-installed, and now File Transfer works. Go Figure.
 
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96carboard

Senior Member
Jul 17, 2018
664
371
Forget about adb drivers, that has nothing to do with UMS, so don't waste your time.

I'd suggest *trying* with a linux liveusb to see if it works there. If it does, it rules out a hardware problem and demonstrates that there is nothing wrong on the phone side, and confirms that the problem is, as with most problems, the fault of that windows trash.
 
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Alekos

Senior Member
Feb 18, 2008
505
373
Apps & Games
Google Pixel 3 XL
Forget about adb drivers, that has nothing to do with UMS, so don't waste your time.

I'd suggest *trying* with a linux liveusb to see if it works there. If it does, it rules out a hardware problem and demonstrates that there is nothing wrong on the phone side, and confirms that the problem is, as with most problems, the fault of that windows trash.
^100%.
adb/fastboot are completely different drivers and have nothing to do the Mass Storage drivers that are built into windows since WinME. There is no driver to download. Make sure USB debugging is off on the pixel (and better yet entire developer options just to get this working). Make sure there are no "unknown devices" in Device Manager when the phone isn't plugged in because that could be a usb driver issue.

Then connect a known working cable that you've used before. Use the back usb ports of its an older computer. These drivers are built into windows (For Mac you will need to download the File Transfer drivers from Android's website).

If that still doesn't work, try another computer. You'll be going in circles until you've verified that the computer and cable are working. Process of elimination.

You can try the free nirsoft.com app called USBDeview to see if it's shows up, but 99% sure its a cable or windows issue.
 

Smedlow

New member
Sep 5, 2012
3
8
Forget about adb drivers, that has nothing to do with UMS, so don't waste your time.

I'd suggest *trying* with a linux liveusb to see if it works there. If it does, it rules out a hardware problem and demonstrates that there is nothing wrong on the phone side, and confirms that the problem is, as with most problems, the fault of that windows trash.
With all due respect, I beg to differ. I neglected to mention previously that it only works with ADB debugging on. With debugging off, no joy. I must have something to do with ADB. I have gone around in the circles described by Alekos and what I posted above is the only thing that has worked. With ADB debugging on and with Android Composite ADB Interface installed on device manager under Android Device, it works. With ADB debugging off, it doesn't work. By the way, I have used a good cable on multiple computers without success.
 

96carboard

Senior Member
Jul 17, 2018
664
371
With all due respect, I beg to differ. I neglected to mention previously that it only works with ADB debugging on. With debugging off, no joy. I must have something to do with ADB. I have gone around in the circles described by Alekos and what I posted above is the only thing that has worked. With ADB debugging on and with Android Composite ADB Interface installed on device manager under Android Device, it works. With ADB debugging off, it doesn't work. By the way, I have used a good cable on multiple computers without success.

Absolutely false. Completely unrelated.
 

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  • 6
    Make sure your device's DEFAULT USB CONFIGURATION under Developer Options (half way down) is set to "file transfer/android auto". Mine was set to "no data transfer" by default
    4
    I apologize for the mass text, but this was the only resource I could find when I had this issue and I wasted a lot of time running in circles before understanding what was actually causing the problem. In the off chance that it may help someone else, I would like to share my journey and credit Azerox's solution.

    My Pixel 6 was invisible to Windows Explorer in all USB modes, but it would show up as "Acer Composite ADB Interface" in Device Manager and as "Unspecified Device" in Devices and Printers. When I enabled USB Debugging and switched to PTP mode, I could see the Camera folder in Windows Explorer. It remained invisible in all other modes.

    I installed the aforementioned Google USB Driver, and uninstalled the "Acer Composite ADB Interface" from Device Manager (right click > Uninstall) erroneously thinking that the Google driver would appear on restart by default (spoiler: they're different drivers). Every time I restarted or plugged my phone back in, I saw Windows re-assert the Acer driver. To add to my confusion, when I updated the driver from Device Manager (right click > Update Driver), Windows prompted me with a "The best drivers for your device are already installed" message.

    It wasn't until I stumbled across this Stack Overflow thread that I realized I had to abandon the automatic "search for updates" and manually roll back the driver. So for the sake of SEO and future frustrated pixel-users, update your USB driver from Device Manager by selecting "Browse my computer for drivers," and then "Let me pick from a list of available drivers on my computer." You will not be looking for the Google USB Driver--that's for ADB purposes/troubleshooting. USB - MTP or any Android Composite ADB Interface option will allow Windows to recognize the Pixel 6 as a storage device (assuming, again, that file-transfer is enabled on the phone).

    Thanks Azerox and community at large for helping me out.

    Right click the ADB-device in device manager (somehow it says ACER @ mine), choose properties > manual driver update and choose the standard usb-mtp driver. After that you will see your pixel and its contents (when u choose file transfer).
    4
    Right click the ADB-device in device manager (somehow it says ACER @ mine), choose properties > manual driver update and choose the standard usb-mtp driver. After that you will see your pixel and its contents (when u choose file transfer).

    1644223140283.png
    3
    curious what device manager says for you guys? under Portable Devices (with usb debugging disabled) - Pixel 6 or LeMobile?
    This is what mine shows. You know, now that I think about it, I saw in Windows there were "optional" updates (second screenshot), two of which say "LeMobile". If yours says LeMobile, try uninstalling those drivers from Device Manager and installing the official Google ones as @Lughnasadh
    suggested https://developer.android.com/studio/run/win-usb. You can also do as @Az Biker suggested, or each and every time you connect your phone to your computer, you'll have to toggle the notification to set it to USB file transfer mode (third screenshot).

    1638200713253.png


    1638200787243.png


    7dKcvQZPD-eIf4MzkMY0Tlp_bV3kv5TEcUNssW2GEMTEB4i4p-Z5nE_i4joyLkLNImX5BrWGlM969qoN4rN900MsEuPvCsuCvmAAAGhqY6N5ppQOLx1hEMCZLWCUS2mnIknCB8b5jamnv_onr2pmhQrRV89vhhdg0OGqULJbYjkEyFaoRE5KbhjZMSyGhj3C1HdRMsObcnxr-EiaBr3lBknqkW9_HS0nQRIq8Af6J9CvJzUt8ftYR1BPGLyCuhVTwHnDuIk5rZaJ9OUsPOliNfDBjJvsd6cadgybdnkbeV-xAM8lF64mMmIf_9bJqQZOqM47ywtrs3EfcLoj0r87cxqyEYeN6kXgZJ-1_FpzHNDpBJMK7qqlFuxmVH_nTJw9DbG9BYJyxAwVV-aBoCi-2UR2KONrZ5ctYW1swhhENYTWno1_s4brD0LXCXQ7SIsSO2PdwokN31xzD0-ib9Bu7NVxoFyUbNH-gr63peLXh-dU5nw08mpeQjB2_hFCU9RHf2joQG9lrkNF0mznehBQLsy3jYdvASjdcaD1-jquXIo49MJzdolosyoNKMp0v5fVUmxOq7ATpExwYLfUH-UotQJ1Cq8lrk7v6RGpd-mrMlnEDYgEvh9YeQqmaQJm9IRSFtqflPfRKkI9q9eipdnuDAeZG0qTfB7qC1HITa_I6gCTZu_Uyu8pIw5Er70sotM-2gqb4grlFgcGqSWn9aQV7g646Q=w595-h1288-no
    2
    The Pixel 6 seems to be somewhat sensitive to some cables. A few things: if you have ADB Debugging on, then the driver will show as an ADB interface under Android Device. so if you are just wanting to transfer files, turn it off. it should work with developer options disabled. Also, sometimes if your usb drivers aren't updated or installed properly, then it won't show up properly. a lot of computers don't have usb-c ports so just make sure all your drivers are up to date (using the official manufacturer's method, not third party driver apps). And on a PC, try using the ports on the back of the computer. Different cables and last but not least try a different computer. this will resolve 99% of issues. last tip is to try connecting the phone when its in safe mode.