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Pixel XL Group Message/MMS issues

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MrPlNK

Senior Member
Aug 11, 2012
837
242
Gaithersburg
Day 2 of life with Pixel XL, and so far im honestly loving it. Coming from an S7 Edge (which shouldnt feel like a huge jump) definitely feels like a huge jump. Anywho, im having issues receiving group texts from what i suspect samsung phones (1 of the persons i cant receive from 100% has a samsung) I can text and send pics back and forth with that person sms no problem, but when we get in our group text and start responding it comes to me in his personal text thread as "Couldn't Download Tap to Download" i KNOW ive had this issue before with nexus phones, i wanna say my 6P did this and i switched to hangouts (back then) and it fixed it, however now switching to hangouts makes a mess out of my text messages ( i guess they seperated the two apps completely). Im on AT&T if that makes a difference, google store purchased.

Anyone else experiencing this? Anyone have any ideas?
 

frch0603

Member
May 30, 2016
30
2
Day 2 of life with Pixel XL, and so far im honestly loving it. Coming from an S7 Edge (which shouldnt feel like a huge jump) definitely feels like a huge jump. Anywho, im having issues receiving group texts from what i suspect samsung phones (1 of the persons i cant receive from 100% has a samsung) I can text and send pics back and forth with that person sms no problem, but when we get in our group text and start responding it comes to me in his personal text thread as "Couldn't Download Tap to Download" i KNOW ive had this issue before with nexus phones, i wanna say my 6P did this and i switched to hangouts (back then) and it fixed it, however now switching to hangouts makes a mess out of my text messages ( i guess they seperated the two apps completely). Im on AT&T if that makes a difference, google store purchased.

Anyone else experiencing this? Anyone have any ideas?

APN advice above may do it, I also hear there is something with hangout integration for MMS/SMS, maybe something is wrong there, try turning the integration off? but I also have no idea what I am talking about since I don't have the phone yet.
 

Birdsfan

Senior Member
Jun 3, 2010
755
170
Doylestown, PA
OK....

Im with you here, however am i using the right APN? I havent touched it, but there are 3 options...

ATT Nextgenphone (which is currently selected, assuming default as i didnt touch it)
ATT Phone
ATT WAP

AT&T Nextgen is the APN you want. I run into this from time to time on my Nexus 6P on AT&T. It can be the size of the message (number of photos or too high of a resolution) someone is trying to send you or the source. I had a problem a few weeks ago with a video clip from Facebook (which I don't have), it would not "download."
 

Shrews824

Member
Oct 12, 2015
33
12
Hardinsburg, KY
I've had the same problem. It seems to only happen coming from my wife's Note 5 on ATT. I also had the same problem on my Moto X Pure. Can't say for sure if I remember having the problem using Hangouts, but definitely do using Google Messenger. I'm like you, I believe it may just be a Samsung problem because I can't remember it ever happening with anyone else I know.
 

clubtech

Senior Member
Jun 26, 2007
1,915
353
USA
I had the same issue with a group text with two other people. Once of them is using an S7 (I am on ATT and that friend is on ATT as well) and i could not receive any of his messages with the same "touch to download" error.
It seems to have fixed itself yesterday somehow and his messages started to come in.
 

Jonesin2016

New member
Oct 27, 2016
1
0
Glad I'm not the only one. I came from an s7 edge. Can't get certain mms from my work group message, some have iPhone some have Android. ATT doesn't have a clue, google doesn't have a clue, I don't have a clue.....really no one has a clue. I did a hard reset, deleted the other APNs, put my sim card in my old phone and back in, tried a new sim card, 3 different SMS apps. It's almost as frustrating as Google's 100 pointless SMS apps but not quite that bad.
 

MrPlNK

Senior Member
Aug 11, 2012
837
242
Gaithersburg
Yeah i randomly have them come in and then randomly stop working. It's frustrating definitely. Hopefully someone smarter than me comes around and tells us what's going on and how to correct?

Sent from my Pixel XL using Tapatalk
 

clubtech

Senior Member
Jun 26, 2007
1,915
353
USA
And it just stopped working again. I noticed this is only happening when I'm using the Pixel and the other person is using a Samsung S7, on AT&T, in a group chat and is sending regular text (i.e. not an image). If that person sends an image to the group, I get it on my end. If that person is sending me a direct text message or a direct image, I can get. This only happens when he sends a text to the group.
I have another group where one of the users is using an S7 but not on AT&T and I can get his messages in the group text.

If I put my SIM in another android phone, everything is working even in the group text. This has to something to do with either the S7 on AT&T or the Pixel.
Very odd.
 

mdecker79

Senior Member
Mar 30, 2006
233
80
Old Bridge
Interesting. Pixel 5 on at&t and I have issues with txting as well. Sometimes they just stop altogether until one triggers my txt some how and I get a few in a row. I was using chomp but I don't think that's the issue. My moto x pure on at&f was fine. Must be something with the pixel on at&t. Group MMS also takes a while to get to me. Sometimes I get them an hour after the fact. Same three ppl on my moto x pure last year with no issues.
 

MrPlNK

Senior Member
Aug 11, 2012
837
242
Gaithersburg
Anyone figure anything out? Was hoping the new messenger update would have solved it but nope. Still doing it

Sent from my Pixel XL using Tapatalk
 

clubtech

Senior Member
Jun 26, 2007
1,915
353
USA
Solution: This seems to be happening when both sides are using the same carrier and one side has a stock android and the other has a carrier branded Samsung phone with "advanced messaging" enabled and all parties are in a group chat.

Ask the Samsung user to disable the advanced messaging feature under: Messages > MORE > Settings > Advanced Messaging and you should be able to receive group text messages from this person on your pixel.
Seems like something half baked with the carrier or Samsung advanced messaging setup.

I just tested this with my friend and it started to work.
 

MrPlNK

Senior Member
Aug 11, 2012
837
242
Gaithersburg
Solution: This seems to be happening when both sides are using the same carrier and one side has a stock android and the other has a carrier branded Samsung phone with "advanced messaging" enabled and all parties are in a group chat.

Ask the Samsung user to disable the advanced messaging feature under: Messages > MORE > Settings > Advanced Messaging and you should be able to receive group text messages from this person on your pixel.
Seems like something half baked with the carrier or Samsung advanced messaging setup.

I just tested this with my friend and it started to work.
That sounds like it probably would work. I'm sure that turns off the Samsung read receipts and showing when other person typing etc.. On Samsung end. Seriously annoying though lol hopefully they will fix this soon

Sent from my Pixel XL using Tapatalk
 

Katlou

New member
Jan 4, 2017
1
0
How do you delete the other 2 APNs not being used? I have pixel 5

---------- Post added at 01:37 AM ---------- Previous post was at 01:33 AM ----------

Deleting all the unused APNs worked for me. Thanks!

Sent from my Pixel XL using Tapatalk

How did you delete the apns? I am trying everything with no luck. Not sure how. (Pixel 5 user)
My friend has galaxy s6 and in group texts I can not see what she puts. Only a tap to download.
 

dgball

Senior Member
Turns out deleting the APN doesn't fix it. I think it has something to do with the advanced messaging that the Samsung phones use. Ask your friend to turn off advanced messaging and see if that helps.

Sent from my Pixel XL using Tapatalk
 

watty1878

Member
Oct 3, 2013
5
0
I'm also having the same issue. I have a pixel xl and my friend is using a Galaxy S7 . When we are in a group text together I do not get any of his messages (unless it is an image). I had him download Textra and this fixed the issue, but he doesn't like textra so we are back to square one. I'm going to have him try disabling the "Advanced Text Messaging" in his messaging app to see if this works. This is a very annoying issue.
 

watty1878

Member
Oct 3, 2013
5
0
I'm also having the same issue. I have a pixel xl and my friend is using a Galaxy S7 . When we are in a group text together I do not get any of his messages (unless it is an image). I had him download Textra and this fixed the issue, but he doesn't like textra so we are back to square one. I'm going to have him try disabling the "Advanced Text Messaging" in his messaging app to see if this works. This is a very annoying issue.

He turned "Advanced Text Messaging" off and this solved the issue!
 

RogerPodacter

Senior Member
Apr 12, 2010
5,654
425
Los Angeles, CA
And it just stopped working again. I noticed this is only happening when I'm using the Pixel and the other person is using a Samsung S7, on AT&T, in a group chat and is sending regular text (i.e. not an image). If that person sends an image to the group, I get it on my end. If that person is sending me a direct text message or a direct image, I can get. This only happens when he sends a text to the group.
I have another group where one of the users is using an S7 but not on AT&T and I can get his messages in the group text.

If I put my SIM in another android phone, everything is working even in the group text. This has to something to do with either the S7 on AT&T or the Pixel.
Very odd.

I have precisely the same issue on my pixel xl. It's only from a Samsung user in a group mms, text only chat, no pics. But I don't know if I can ask my boss to disable his advanced setting which I see seems to be a solution . Grrr very frustrating.
 

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