Playstation Video App

[SirRobin78]

Hi,

after setup of my new xperia tablet z4 in germany, i´m missing the playstation video app - can´t find or download this app.
Is this a bug? Playstation Video Services are available in Germany, so this could not be the problem...

 

[wolf0491]

I would like to bump this up lol. I'm in USA and cannot find the app either and installing the APK fails....

I would love to figure this out



EDIT: my chat with support....lol
for the record i did leave when i said i did lol but came back after making dinner and it was still open..wish it had timestamps he was replying soooooo slow


Jorge: Hello, My name is Jorge how may I assist you today?
You: hello
You: According to your website i should be able to watch movies i buy on psn through some app call playstation video
You: i cannot find this app on my sony xperia z3
Jorge: I see. I'd be happy to look into this for you today. Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the *exact* account you need assistance with?

- First and Last Name on account
- Sign-In ID (email address)
- Online ID
You: edit out
You: edit out
You: edit out
Jorge: Thank you. One moment while I access your account.
Jorge: Did you set up your account?
You: what you mean
You: All i need to know is how to get this playstation video app on my phone
Jorge: It has to be on the menu. But if it is not you will need to download it from the app store.
You: it isnt on the app store
You: been searching for a while
You: uhhhh ok i get that you must be busy but no reply for like ten minutes is ridiculous....please email the solution if you find it thanks
You: bye
Jorge: I do apologize did you try to check using the PS app.
You: yes
Jorge: I double and double check the information the app must be on the google play store.
You: and the name of app is "playstation video"?
You: i have looked for it on 3 phones
Jorge: Please check this link: http://www.sonymobile.com/us/apps-services/sony-media-apps/playstation-network/playstation-video/
You: yes i have read that page
You: thats why i came here
You: the app didn't exist on my phone
You: https://play.google.com/store/searc...pb24gdmlkZW96AhgAigECCAE=:S:ANO1ljKEeYg&hl=en
You: there is the search
Jorge: I see. Unfortunately that is all the information that we have.
You: ok well please report the issue thanks
Jorge: I will do it. Is there anything else I can assist you with today?
You: no thanks you

 

[SirRobin78]

Oh, hard to believe


So it´s up to sony to give us that app?


In SonyMobile Forum, one user with tab z4 in italy said that after latest fw update the PS Video app was in the System and he can you it.
But it´s the same fw we all have i think...so What can we do?

 

[wolf0491]

I have no idea. Confusing to me as well.

Sent from my D6633 using Tapatalk

 

[SirRobin78]

Maybe the app is missing only in lte version? Is the app on WiFi variants?

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