Please check your phone for this build quality issue. See picture and details.

[cmilviper]

With your phone on a white webpage in a dark room, and with the brightness turned up fully....Look directly at the side of the phone above the volume buttons and along the length of the webpage on the screen....Do you see a small gap with light coming through below the black paint on the glass and the metal? See pic.

This is not a reflection due to the curved glass, and it is not a simple build quality issue due to black painted area not going down far enough.

Mine is an actual gap that I can stick a corner of a piece of paper into quite far. It also disappears when I press down on that side of the screen.

My wife got the same phone at the same time, and hers is the same!

Who else has this issue?

 

[imatts]

I have this issue. It makes the phone look absolutely disgusting. I actually thought it was a glass reflection thing though so it hasnt bothered me until now.

I noticed a huge increase in dirt/grime throughout the edge areas lately.. How does sending the phone back work? I'm unable to drive anywhere near the only Samsung store (in TO -_-)

Add a poll to this thread!!

P.S. Like OP says... You should be in a dark room with the screen at max brightness to CLEARLY see this. It really shows when im watching movies at night -_-

 

[cmilviper]

Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?

Damn. I will likely be taking both of mine back to Best Buy tomorrow.

 

[imatts]

Yep....i saw some specs of dust in there as well. I wonder if this means the phone itself is no longer resistant to water and dust?

Damn. I will likely be taking both of mine back to Best Buy tomorrow.

Yea I thought that as well and it scared the **** out of me. If I stick a piece of paper in the gaps, I can actually feel the rubber adhesive coating thats about 5mm in.. If you think about it... Thats a HUGE gap. HUUGE. And thats completely all around the edges.. Its even worse at the corners.

If you look at pictures of the S7 Edge screen at night, you will NOT see any of this. This is absolutely a defect.

 

[cmilviper]

I agree!

I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.

Oh and I heard this is mainly only affecting black Note 7's?

 

[imatts]

I agree!

I may try to tape it off, and smear some black silicone in the side gaps, clean it up, and see if I can be happy with it.......otherewise they are going back.

Oh and I heard this is mainly only affecting black Note 7's?

Idk. After looking it up, I noticed that the black S7 Edge wasnt having this issue, so either this is a defect, or a horrible, horrible design flaw.

Pics of the black S7E with mid brightness:

---------- Post added at 07:52 AM ---------- Previous post was at 07:39 AM ----------

Here are a few pics of the light bleeding on my Note 7:
THIS IS THE LIGHT BLEEDING, ITS NOT THE METAL REFLECTION.

Heres a picture of the top and bottom edges (screen on but blocked with cards so you can actually see the light bleeding due to the gaps):

 

[thanhhungtn1]

I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant

 

[imatts]

I think everyone has this issue. Maybe only about painting job not cover all of the edges.
But I don't think it will make the phone lose water resistant

This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.

 

[thanhhungtn1]

This has never happened on any other phone I have had. Keep in mind this happens on the top and bottom.. Which means it is nut a curved screen related issue. This is a gap issue that causes the edge of the glass panel to be exposed that creates travelling light to bleed out of the edges.

Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.

 

[imatts]

Yes, I know. Every note7 has that issue. It's just the painting job problem. Normally the painting must cover all of the edges to not allow the lights from the back lid come out.
Mine have this issue too but still can swim under water.

Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.

 

[thanhhungtn1]

Being afraid of the phone not having proper IP rating is one thing, but what bugs me the most is how it makes a $1,200 phone feel like a $200 phone.

yes. it's a little bit annoying when in the dark room.
But it doesn't bother me at all when in the bright room and under sunshine. Actually I use S-cover so most of the time I didn't notice it lol.
Samsung better has an announcement for this.

 

[HeavenlyFall]

I can confirm I have the same issue, but only on the S pen side; didn't notice any gaps with the other 3 sides so certainly seems like a defect.

 

[Ryland Johnson]

I have a uniform space all around the device between the glass and the inner metal frame. The space is enough for a piece of paper to be slid in. I would suspect, I don't know, that bonding metal to glass needs some form of expansion gap due to heat?
I have just looked at my Samsung galaxy S6 Edge+ and this has no such space BUT this does not mean that the S6 Edge doesn't have an expansion gap. Such expansion factors can be achieved in different ways.

I doubt dust will enter between that space and get in-between the glass and screen?

I will go to the store today and speak with the manager and request he contact Samsung regarding this matter. I will also call Samsung myself latter in the day.

It would indeed be a major blunder IF this was a design or manufacturing fault on the part of Samsung. At present I cant really see the quality control being so poor, not as all phones appear to have this space no matter what continent we live on? The sheer scale, if this is a problem, would be hyper damaging to not only the reputation of Samsung but also its finances.

I also have a gut feeling that trying to receive an honest sensible response from Samsung is going to be a problem, still I shall be discussing this with the store manager so IF, in the future, this is a genuine problem, he will respond accordingly.

I could do without this at present. Still has to be sorted.

Thanks to the OP for having the eyes of a hawk and giving us the heads up. I SUGGEST THIS THREAD BE PINNED.

Ryland

 

[Ryland Johnson]

I have contacted Samsung mobile technical and they said they would call me back. Hmmm, didn't say what year though.

I shall visit the retailer very shortly.

I must add I have visited the Samsung site and the photo's of the note 7 clearly show a space between the glass and the metal frame?

Ryland

 

[tonymy01]

SUGGEST THIS THREAD BE PINNED.
Ryland

I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it


Sent from my SM-N930F using Tapatalk

 

[EarlZ]

There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.

 

[imatts]

There is a little gap in all of the units I have seen, its a fair assumption that its that gap that creates this light leak.

So they should be painting/coating these edges in order to stop this from happening. Should have been like this to begin with -_-

I havent had improper light leaks since 2010 lol

 

[Corbitt74]

Seems OK on my coral blue, I'll try in darker room later

 

[BarryH_GEG]

With your phone on a white webpage in a dark room, and with the brightness turned up fully

How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."

 

[Ryland Johnson]

I suggest binned instead of pinned
Reason being is that I don't want to now make the screen full white brightness and look at the sides in the dark, just in case I spot something that will then make me constantly obsess about it


Sent from my SM-N930F using Tapatalk

Oh brother how I hear you :highfive:

The LAST thing I want or need is a performance with my Note 7 however....I vividly recall owning the Asus Transfomer Prime tablet with key board some years ago. I am a long term fan of Asus products. Wow did they drop the ball with the Prime. Problem was/is the casing was all metal so the GPS didn't work at all and the net signal strength was near zero too. This was THE cutting edge tablet of its time and also the most expensive and very hard to find one.
The end result from Asus after petitions and court cases was to place a sticker on the boxes saying the device had no GPS? What they did about the other issues I dont know, mine went back! Point is big brand names DO make some truly awful blunders.

A blunder in itself is not the problem its getting brands like Asus, Sony Samsung etc to acknowledge such a blooper has been made. This is why I am taking this thread with caution but also treating the matter seriously.
Until I had read this thread I had not noticed any such phenomena as my mobile is in a flip case.
When the OP said he could slip paper into the gap that concerned me and still does until I can be assured that this is not a design problem.

I totally agree we must not be OCD but a cautious responsible investigation is not going to harm us. :highfive:

Better to be safe than sorry and find after 14 days one is stuck with a mobile with a possible problem.

Ryland

---------- Post added at 01:26 PM ---------- Previous post was at 01:19 PM ----------

How often do you stare at the side of your phone at 100% brightness in a dark room? This reminds of a thread in the GT-i9100 forum where people saw gray blotches on the display if it was at 10% brightness while displaying a gray background in a dark room. Since I never do either of those two things put me on the not concerned list. And I know, a gazillion dollar device should be "perfect."

I respect your posts and enjoy reading them.

Provided this 'gap' does not affect the devices water-dust resistance I am also satisfied.
I am not given to flights of fancy nor do I panic about such material things. I do desire to ensure my investment is taken care of though and a little careful research with caution can but be a good thing. After all if there is a blunder we will all benefit from the OP's post. :fingers-crossed:
I will keep a million miles away from turning this gap into a 'bendgate'. Such matters also peeve me.

I can slide a piece of paper in-between my screen and the body. I cannot do this on my Edge S6+. Its needs sorting.

Ryland