Please Help- No audio on Moto G4 Plus (Completely zero sound)

[Supersteam]

Hey Guys,

Now my Moto G4 Plus is facing a weird issue. No Sound from speaker and headphone. The microphone is also not working.:crying:
But the bluetooth headset is working Fine.In the first time of occurrence, a restart solves the issue. But after some restarts, the method of restarting is not working for gaining or achieving sound.Now my phone have zero sound. But some times the phone's speaker, headphone and microphone(everything works fine).
I thought it was a software issue. Therefore, i tried all ROMS including Stock(Marshmallow & Nougat) and Custom ROMS. Unfortunately the flashing didn't fixed the issue.
You guys may think that it's a hardware issue.But if it's a hardware issue, then how the phone was completely operational without any single bugs at sometimes(Perfectly fine at those times).

What's not working now:
*External speaker
*Headphone jack
*Microphone

Please Help Guys

 

[strongst]

Sounds like a hardware problem...

 

[Supersteam]

Have Warranty but can't claim due to Unlocked bootloader

Sounds like a hardware problem...

The problem is after the June Security Patch update which have upgraded the Bootloader (bootloader once upgraded can't be downgraded).Therefore I can't relock the bootloader(still there is no firmware from Motorola built with June security patch).I have warranty. But if the problem is with the motherboard, it'll take 60% of the phone's entire price to replace it

 

[echo92]

Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?

 

[Supersteam]

Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?

Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened

 

[HueyT]

Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened

Buy 1 month of Asurion insurance, toss in water, claim insurance, pay copay, get refurbed phone

 

[simalv97]

same problem

i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up

 

[Supersteam]

i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up

Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.

 

[simalv97]

Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.

i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software

 

[Supersteam]

i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software

Okay.Thank you. I hope you can fix the issue. And please don't forget to tell the status after opening the phone

 

[Supersteam]

Status

i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software

Have you fixed your phone?

 

[simalv97]

finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound

 

[el_charlie]

finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound

I did the same on a friend's XT1644 and still no sound.

I think the problem is worse. Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.

Sometimes audio work on headphones. Most of the time doesn't.

I've flashed the stock ROM with june security patch and I can't downgrade because the bootloader is new.

Any tips?

 

[rudyrdz]

I had the same problem in my moto G4

My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker

 

[sprtfan]

I'm having the same problem, phone boots with a static blue motorola logo, no sound, no mic. I just got the phone though and it worked for about 2-3 weeks. I would have thought if it was a security patch in June I would have gotten it sooner and had problems right away.

 

[ronaldornd]

Hi guys, i will try a solution for this bug, but i need of the folder proc/asound, can anyone disponibilize for me?
Sorry my bad english, i'm brazilian.

 

[Akhlesh_yadav]

Has anyone found a solution. Please inform soon even I'm facing this issue.

 

[golu12c]

Did anyone find solution for it. Having same problem.

 

[Lifehakers124]

My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker

I think you are write but yesterday when I was listening to music with a pair of earphone connected to Moto g4 plus. And when I removed them then the sounds were not coming from speakers. After that I do a factory reset and the problem was solved.

 

[FrogFan]

Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.

I have what appears to be the same problem. I have an XT1625 running Android 7.0, security patch level 1 April 2018, build number NPJS25.93-14.7-8. The phone is bone stock. Bootloader has always been locked.

My problems began when the phone began to reboot on its own two or three times a week, then I noticed I had no audio from time to time, and a reboot restored the audio. Then I ended up with no audio at all, where I am now.

I have booted into safe mode with no improvements, then performed a factory reset. The phone boots most of the time now with a static blue motorola logo, and I notice that the screen dims about halfway through the boot process. When the phone finishes booting, I get the following notification: "Configuring your mobile network retry x of 5" after it retries 5 times, that notification goes away.

No application requiring sound works. I can send a text via Hangouts, but when I try a voice call using hangouts, nothing happens.

I'm thinking the phone is now a toy for my granddaughter, but I thought I'd check in here in case anyone has any related information.

Thanks for any help.