Please Help- No audio on Moto G4 Plus (Completely zero sound)

[FrogFan]

A quick update in case anyone is still trying to resolve this. Based on some threads over in the Lenovo forums, I tried rapping the back of my phone with my index finger after removing the back cover before powering up. Then, when I powered up, the "Hello Moto" boot animation was there, together with the associated audio. All the applications requiring audio worked correctly

To me, this confirms a hardware problem, maybe a loose connection, but I note that others have gone down this path without success.

I'll keep the phone a bit longer before giving it to my granddaughter. Maybe if there is a solution, I can get the phone fixed and keep it as a spare.

 

[JerseyChewi]

Unfortunately, I need to join this club. I only just got this phone, admittedly cheaply on eBay as it was sold for spares. I'm now feeling stupid because while the auction did mention problems I haven't encountered myself, I didn't notice until just now that it mentioned a lack of sound. D'oh. Anyway...

I know it definitely made a sound at one point because I initially installed the "Spookified" ArrowOS and when I went to see what the ring tone sounded like, the weird laughing sound creeped my wife out. :laugh: That's the only time I recall it ever making any sound. I don't remember ever hearing the "Hello Moto" sound on boot. Bluetooth audio, on the other hand, works fine but that obviously works in a completely different way.

What I have noticed is that /proc/asound/cards almost always contains --- no soundcards --- and dmesg shows a similar message from ALSA on boot, along with errors saying that the driver should defer loading. That obviously wouldn't help matters. What's interesting is that sometimes, and this is entirely random as far as I can tell, the card is there but it still doesn't work, with audio-related errors in logcat. I guess if it only works sporadically, it at least needs to be working at boot time if it's going to work at all later.

I initially chalked this up to teething problems in ArrowOS but no one else had reported anything quite like it and the subsequent update didn't fix it. Neither did the LoonyKernel and I noticed that /proc/asound/cards is even empty under TWRP. I realised I didn't have the latest firmware so I flashed the stock Nougat ROM that's posted here, tripped over the IMEI=0 issue along the way, fixed that, but still no damn audio.

I'm starting to think it must be a hardware issue but a loose speaker cable seems unlikely. I wouldn't expect the kernel to notice that and certainly not for it to cause the sound card to fail to initialise. I'd really appreciate it if any of you still suffering from this could check /proc/asound/cards. You don't need to be root.

 

[vijayid_94]

I too have the same problem, figured that a "3 sound ic is damaged" due to which mic, ringer and speaker are not working, but Bluetooth audio is working!! I'm not planning to change that ic, it's not available in the market!
The problem is games like pubg, which requires sound, stopped at the loading screen (i guess when the game detects unavailability of the speaker due to faulty IC) , is there's a method with which i can bypass the speaker check by the PUBg?

 

[Pankajkuntal]

Same problem guys if you got any solution plz post it

Help me guys

 

[Sunderesh]

I have a similar problem so i flashed candy rom. Still no solution.
I found this zip that uninstalls any audio drivers(viper,dolby,etc) flashed it twice and then flashed viper and wonder wicked witch zip

surprising the jack worked but one ear was way louder than the other no matter which ear or headphone i plugged in
But now it again has stopped working and evry sound file i try to play it says error playing back

I think its an driver issue can somebody help?

 

[SinanjuHellfire]

Hey, Same speaker Issue

I too am having similar problem since last month. No audio from the speaker and now no audio from headphones as well. This had also occurred in Dec 2017, at that time it was repaired under warranty by replacing the motherboard. Now I don't have that luxury. Is there any other fix?

P.S: how to access the proc/asound/cards thing mentioned earlier?


Also no media functions including music, YouTube and calling works.

 

[dovahkiin4756]

Hardware Issue

Just wanted to point out this is indeed a hardware design problem. You can find lots of broken Moto G4 Plus being sold on the internet with the same audio problem. And hundreds of people spoke about this topic on the Lenovo forums. It's the sound chip that gets loose over time or simply stops working. The only fix is to find someone able to resolder it to the PCB or replace it with a working one from another phone. Which is crazy expensive and not worth it. You can see it being done on this video (not in english): https://www.youtube.com/watch?v=4knaB9uEHB8

 

[hjbuzzi]

I had the following problem in my Moto G4 Play which is a similar model to the G4 Plus): no sound coming out from the speaker and phone microphone was not working. The reason was that I did not use the earphones for a long time and for this reason there was some dirt or oxidation in the earphones connector. I did several movements of plugging and unplugging the earphones and also used a toothpick with isopropyl alcohol to clean the contacts. Now the phone recognizes correctly when the earplugs are removed and the audio returns to the speaker and the microphone is capturing audio as it should.