Power button problem?

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jewelkobayashi

Senior Member
Oct 23, 2007
242
34
Hanoi, Vietnam
Just bought Z5 dual in green.

Still brand new, 1 hour old.

A moment ago, power button got a bit sticky and would not pop back up.

Therefore could not turn screen on.

It has gone away since, only happened once.

But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.

QUESTION

does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?

Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?

Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.

Thanks for your replies in advance!
 

augie7107

Senior Member
Mar 18, 2009
2,526
438
Boston
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
 

jewelkobayashi

Senior Member
Oct 23, 2007
242
34
Hanoi, Vietnam
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.

Thanks for the reply!

Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.

Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.

If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse

Yours sounds like this too?
 

kenhistu

Member
Jan 30, 2009
17
0
Just bought Z5 dual in green.

Still brand new, 1 hour old.

A moment ago, power button got a bit sticky and would not pop back up.

Therefore could not turn screen on.

It has gone away since, only happened once.

But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.

QUESTION

does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?

Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?

Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.

Thanks for your replies in advance!

mine is failed as well! I will post my experiences with SONY UK.
 

augie7107

Senior Member
Mar 18, 2009
2,526
438
Boston
Thanks for the reply!

Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.

Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.

If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse

Yours sounds like this too?

Yes, mine sounds exactly like that.
 

Azdian

Senior Member
Dec 23, 2009
360
84
Got the same issue, it's like the power button is sliding down, and you have to push it up to make it clickable again.
 

jewelkobayashi

Senior Member
Oct 23, 2007
242
34
Hanoi, Vietnam
Thanks for your input guys.

I went back to sony centre where I got it from, and checked other Z5's

Since they all made similar clicking sounds, I decided to wait and see how it goes.

If I get the sticky power button again, I will return it.

Other than that, it is running beautifully!
It runs cooler than my Z3 too!
 

dfavefenix

Senior Member
Feb 1, 2011
287
78
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
 

jewelkobayashi

Senior Member
Oct 23, 2007
242
34
Hanoi, Vietnam
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol

Are you talking about the power button not coming back up? Our the stake clicking sound?

Update in my situation

Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
 

dfavefenix

Senior Member
Feb 1, 2011
287
78
I have been in a shop checking a new one and the button doesnt need to press so much like mine one. The girl has said me that if i send it to support they wont do anything to the phone because it does work well. Its just a little diference touch...
I will send it to support in december that i wil get a phone from a friend so i can use it while the checking thing
 

Alpsp

Senior Member
Sep 15, 2008
69
6
I have a gold Z5 (I know!)

They power button slipped downwards under the casing as I used it. EE were actually really helpful for once and replaced it as I'd only had it 4 weeks. Unfortunately the replacement phone has the same issue. It doesn't affect the function of the button at all, I just worry that it will slide down too far into the body and not come up again.

I don't think EE will replace it again as the guy was very nice and tried a few different ways to log the problem until it was accepted for replacement. It seems to be a problem for a few people, but as long as it keeps working I'm not too fussed! Just thought I'd mention it so anyone else with the same issue doesn't feel alone ?
 

spaha-bih

Senior Member
Feb 16, 2012
341
100
Sarajevo
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
 

jewelkobayashi

Senior Member
Oct 23, 2007
242
34
Hanoi, Vietnam
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.

I am the OP.

My phone has not become worse. Everything the same, and is working all ok.

From my experience, pushing down on the button AND sliding the power button down towards the bottom of the phone at the same time makes it get stuck in that position. So as long as you avoid the sliding down bit, I never encountered a repeat of the problem.

If it does happen, and I have yet to hear of a power button on z5 that got permanently stuck, all you do is slide it up while depressing the power button.

Everything is still water resisting and perfect.

To add, I've been using it naked, and it is surprisingly scratch-free!
 
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