Prevention Information Warning (Brand New Note3)

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SeauxCrazy

Senior Member
Jul 21, 2010
94
23
Ok yall, so I haven't installed anything on my phone yet (just got it today), just let the phone run all the app updates that come with the phone. I keep getting the Prevention Information Warning on every restart.

"An application has been forced to stop for an unauthorised attempt to access system in your device. It may be solved by the policy update service."

I've searched this but have not come across someone with a non-rooted brand new phone phone with these issues. What do do next?
 

Rippley05

Senior Member
May 11, 2010
4,454
624
Getting this message as well. I've had this phone since launch, messages just started yesterday. Only app I've installed is bit strips.

sEnt from thE noTe 3
 

SeauxCrazy

Senior Member
Jul 21, 2010
94
23
I'm wondering if this was done by some sort of backdoor update in an app from Samsung. Seems I only get it when my phone connects to a wifi router
 

incisivekeith

Senior Member
Jan 27, 2009
1,300
76
I was getting the same messages. I had to freeze all the five Knox apps using titanium backup, reboot the phone, install titanium restore fixer app, and use titanium fixer every time I restored an app or data using titanium backup. This solved it for me.

Sent from my AT&T Galaxy Note 3
 

Gary02468

Senior Member
Jul 25, 2011
1,184
218
Just a contrasting data point: I've had my N3 for a week, stock unrooted, dozens of apps installed, all apps up-to-date, and I have never encountered this error message. (My device is encrypted, if that matters.)
 

NaxIonz

Senior Member
Aug 4, 2010
192
37
Dallas
What is so infuriating about this, is that it doesn't tell you which app it is blocking. What in the hell is the point of blocking something if you're not going to even tell me what the potential threat was?!
 

Brau0303

Senior Member
May 9, 2006
553
46
Near Cincinnati, OH
my 2 cents

I started getting this error after Friday, 10-25 9no system updates I am aware of, stock/un-rooted) I had uninstalled almost all 3rd party apps and just decided to wipe and install from a clean base (that stopped the error, I have installed my must have apps and still good) I would really like to know what was causing this error.

Cheers,
BR
 
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jaycb420

Senior Member
Sep 4, 2013
601
407
I have also been receiving this error message. Has been roughly 8-10 days now. Seems it appears every time I connect to wifi. (I use juice defender. Every screen unlock the notification pops up when connectivity is re-enabled) I'm stock/unrooted with the same apps I used on my note 2. (Fresh download no titanium restores) I have avg pro installed and it does not detect any errors/viruses/suspicious content. I'm debating factory resetting as well, but for my own curiosity would like to know what the cause of this message is rather then resetting everything and awaiting it to happen again.

Has anybody have any ideas on what's going on?

Thanks,

John
 

Guide6

Member
Oct 1, 2013
8
1
Prevention Information Notification

Getting a similar message every several hours on my note 3.
How do we know which application is causing this warning.
 

Tuanle

Member
May 5, 2011
13
3
Confimed that this annoying message appears on mine as well

It's got to be in Settings>General>Security somewhere, but I can't seem to pinpoint it either.

It's completely stock. I did NOT mess around with anything - root, sim unlock, bootloader, titanium backup (which requires root). All apps are downloaded via google store. Nothing seems unusual. I didn't install any apk that requires "unknown sources" checked.

Most settings are default. I only disable autoupdate, location services, and bluetooth to improve battery life.
 
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Guide6

Member
Oct 1, 2013
8
1
It's got to be in Settings>General>Security somewhere, but I can't seem to pinpoint it either.

It's completely stock. I did NOT mess around with anything - root, sim unlock, bootloader, titanium backup (which requires root). All apps are downloaded via google store. Nothing seems unusual. I didn't install any apk that requires "unknown sources" checked.

Most settings are default. I only disable autoupdate, location services, and bluetooth to improve battery life.

Same here, I did not play with roots nor anything else, just plain regular stuff and settings and downloading from the Google store and Samsung store. The message keeps popping up.

I googled the problem and don't seem to find a solution yet.

---------- Post added at 07:00 PM ---------- Previous post was at 06:24 PM ----------

I downloaded the [APP] Notification History with the hope that it will record which application is causing this annoying warning.
 

Dreadsteel

Senior Member
Mar 9, 2011
552
45
Just started getting this today. Seems like when connected to wifi this pops up.

Also I just noticed that my phone started to not go to deepsleep very well. This started two days ago. I'm wondering if this warning notification is the causing my phone to not go to deepsleep.
 

knokfirst

Member
Jun 21, 2012
46
23
knok.in
I am rooted and am getting the message. Also am now getting horrible battery life ever since getting the notifications.

Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
 

Guide6

Member
Oct 1, 2013
8
1
Since I installed [APP] Notification History few hours ago and I haven't seen the Prevention Information Warning yet, but it seems as if this app is preventing that warning because I hear a notification sound every couple of hours almost but nothing is showing in the status bar or in the list of the Notification History. Strange issue!
 

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  • 2
    Found this link. Supposedly, it is the fault of Samsung Link. Try disabling it with titanium backup or in app manager and see if that stops the notifications.

    Scroll down to raffigrant's post to see his/her explanation
    http://community.o2.co.uk/t5/Androi...curity-Policy-Update-fails/td-p/534264/page/2
    1
    my 2 cents

    I started getting this error after Friday, 10-25 9no system updates I am aware of, stock/un-rooted) I had uninstalled almost all 3rd party apps and just decided to wipe and install from a clean base (that stopped the error, I have installed my must have apps and still good) I would really like to know what was causing this error.

    Cheers,
    BR
    1
    Confimed that this annoying message appears on mine as well

    It's got to be in Settings>General>Security somewhere, but I can't seem to pinpoint it either.

    It's completely stock. I did NOT mess around with anything - root, sim unlock, bootloader, titanium backup (which requires root). All apps are downloaded via google store. Nothing seems unusual. I didn't install any apk that requires "unknown sources" checked.

    Most settings are default. I only disable autoupdate, location services, and bluetooth to improve battery life.
    1
    Found this link. Supposedly, it is the fault of Samsung Link. Try disabling it with titanium backup or in app manager and see if that stops the notifications.

    Scroll down to raffigrant's post to see his/her explanation
    http://community.o2.co.uk/t5/Androi...curity-Policy-Update-fails/td-p/534264/page/2

    Thanks for the post but this fix won't work for us with unroofed devices. The Security Update program cannot be frozen or removed.

    Hopefully Samsung outs a fix out for this soon.
    1
    I started getting this yesterday as well. When I got the notification this morning I decided to get some info on it. It was definitely reproducable by switching Wi-Fi on.

    Here is my temp fix.

    Go to the app info of the notification.
    Clear cache
    Clear data
    Force stop

    It will restart automatically like everything else but without the prevention info warning

    It will also give you a warning about losing accounts. I tapped ok and everything seems fine.

    After reboot it will come back. just follow the steps to make the temp fix until someone comes up with a permanent fix or an update is released

    Sent from my SAMSUNG-SM-N900A using xda app-developers app
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