The story continues.
This is the continued saga of how I'm fighting desperatly to achive the ultimate goal: How to live chat with my customers on my site, directly on my mobile phone AND manage to make it stay alive and recieve the new messages instantly.
I mailed HTC and Microsoft live support, the first one sent a stupid reply back and I had to ask the question a second time. Still, after a few days, they haven't replied and I do not think they will either. Microsoft on the other hand replied at once and asked me to try another live account, and try my own live account in a messenger running in another mobile phone.
I do not know of anyone who run a windows mobile phone in order for me to test my account on another phone, but I did create a new account and even had the live application sync a real working live e-mail account "as items arrive", without any success. So I sent the results back to Microsoft and got an somewhat disturbing answer. Depending on their answer of my latest reply I might report back here the full content of this dialogue I've had with Microsoft.
Anyways.. I also know that Microsoft aren't the only guys out there trying to put their instant messaging services online at different sites and blogs. Google and their G-talk is another option. Apparently, Yahoo offer some form of a live chat plugin to their IM too. But for know I'm doing research and trials of Googles solution.
If I have G-talk running its desktop client in my ordinary PC, everything works fine. What G-talk do is to establish an 100 % web based link between the two parts that chat with eachother. The trouble arrives when I try to run G-talk in my phone. Google do not themselves have a mobile version of their G-talk application. But a lot of services do offer cross plattform solutions for running IM services such as G-talk. The problem is that a very few of them are getting the message from strangers on the web who aren't in the contact list. The two I've found that work in this maner is Nimbuzz and OctroTalk.
However, the message that Googles messaging service send out to the client are nothing else then a giant huge hyperlink. Nimbuzz can't open that link, nothing happens when I click it. OctroTalk does, but then the next problem arrives. When google are trying to establish the webbased link between my customer at the site and myself, the feature requires adobe flash. My windows phone does come with Adobe Flash Lite, but this package isn't recognised. So I'm quite stuck here. Adobe have anounced that the big suite of Adobe Flash 10.1 will be made available to mobile phones sometime this year, but currently there aren't any "mobile" betas floating around.
Anyone know how to successfully establish a way of having Google Talk's Chatback thing work on a windows based mobile phone? Man I'm desperate.
I'll continue to report back on my live messenger issue and my big goal to be able to to live chat with my customers on my site directly on my phone in a very reliable way. One might have missed my earlier statements in this thread and wonder what the problem is with the priced solutions available on the market, so to repeat myself: Live messenger, Google Talk, Yahoo etc., they do not log my customers IP and their activities on my website. I do believe passionately that the customer of tomorrow aren't dumb in any way and do not want their integrety to be compromised in any way. Particularly not as in my case when what I will sell demands a high level of confidentiality.
Stay tuned and please please give me feedback, I can't do this on my own. What are YOUR experience from using the live messenger on your windows mobile phone and what settings, tweaks & hacks have you found to work really good in making the connection stay alive and active?
Edit: I might have missed to explain in a more detailed maner how the Google solution works. It works in this way: I who want to put the service on my site, get a code from google to paste in the HTML code of my website. This add a "badge" as Google calls it and the badge itself is very customizable. It is better then the live messenger live chat plugin in the way that my customer are thrown into the live chat directly after clicking on the link. No need to enter encrypted letters and numbers that not even a science professor can read correctly without having failed a number of times before success as one has to do with the live messenger plugin (a feature implemented to remove bots, but shouldn't I have the ability to add that feature if and WHEN I am starting to have trouble with the bots?). Also, the google live chat are way more communicative than the live plugin. It reports back to the customer when the host joins the chat (and equally when he doesn't) and when the host are typing etc. Not to mention that the Google logotype are more colorful than the windows live old school logo.
Anyways, so when my customer click the link another window opens with the chat module. On my desktop client I recieve a new message, not repliable in any way. This message are from google and ask me to follow a link. When I do that my computer opens this link in a new window and at this page, a button is displayed which I have to click in order to launch my chat module. After having made two clicks I thereafter are thrown into an chat module that looks exactly as the customers interface. This works great indeed on my pc, but not on my phone since the latest Adobe Flash Lite suite doesn't support it.
