Question Prime video keep loosing widevine L1 - how to fix it?

[aureum]

Hi,

I have issue on my 23ultra that Prime video keep loosing widevine L1 and go to L3 crap 480p. Every morning i need to restart the phone to have L1 1080p video. I tried reinstall the app, my device is setup from scratch no apps was restored form my old s10+. I never experience this issue on previous phone. It keeps me crazy... Netflix and Disney+ always keep L1 1080p. Anyone have the same issue or any fix for that? Support form Prime video is useless...

 

[raul6]

I have that problem but with Netflix. What helps me rectify the issue is to uninstall Netflix, then restart then reinstall Netflix. That fixes it.... for awhile

 

[aureum]

I have that problem but with Netflix. What helps me rectify the issue is to uninstall Netflix, then restart then reinstall Netflix. That fixes it.... for awhile

Well i do not have to reinstall as the reboot helps but i need to do it every day.... Never have issue like this on s10+

 

[otonieru]

Hi,

I have issue on my 23ultra that Prime video keep loosing widevine L1 and go to L3 crap 480p. Every morning i need to restart the phone to have L1 1080p video. I tried reinstall the app, my device is setup from scratch no apps was restored form my old s10+. I never experience this issue on previous phone. It keeps me crazy... Netflix and Disney+ always keep L1 1080p. Anyone have the same issue or any fix for that? Support form Prime video is useless...

Try putting the app in Secure Folder and check whether it still dropped to L3 intermittently.

 

[lil_kujo]

Or you can just clear data from the app and you will have the l1 again.

 

[robbbzilla]

This doesn't sound normal. Why would Samsung flagship not have L1? Isn't it hardware related? Why would it toggle back and forth?

Could you have some pirated software on the phone? Is it rooted? Malware?

Something doesn't smell right?

 

[aureum]

This doesn't sound normal. Why would Samsung flagship not have L1? Isn't it hardware related? Why would it toggle back and forth?

Could you have some pirated software on the phone? Is it rooted? Malware?

Something doesn't smell right?

Unlocked stock, no pirated apps, not rooted. Don't think I have any malware. On reddit couple of ppl also have same issue as me. They see this also in netflix app. Only solution is to reboot the phone. DRM app shows that everything is OK and that I have L1 but Prime after 1 to 2 days see L3 and I need to reboot phone. Frustrating. My device is EUX.

 

[robbbzilla]

Unlocked stock, no pirated apps, not rooted. Don't think I have any malware. On reddit couple of ppl also have same issue as me. They see this also in netflix app. Only solution is to reboot the phone. DRM app shows that everything is OK and that I have L1 but Prime after 1 to 2 days see L3 and I need to reboot phone. Frustrating. My device is EUX.

That is really odd. I have never experienced such a thing from official stock Android from a device that was bought from an official source.

The only time I ever had issues with L1 widevine was from Chinese tablets like Teclast and Aldocube.

I don't live in Europe but I would contact Samsung support and see what is going on. Something isn't legit. I have been using Android devices for a long time and never heard of such a thing. As far as I know Widevine support is software license that is paid for by the manufacturer and tied to the hardware. I could certainly be wrong about that but unless you are using a hacked app from a third party app market generally used for hardware that isn't compatible like the above mentioned tablets it just doesn't make sense?

I am sorry for your experience and situation. I would be pretty upset if that happened to me on a device like the s23 ultra. Since it is not even half a year old you should be able to get Samsung to fix whatever is going on.

The other avenue would be to contact Amazon or Netflix customer support. Maybe there is an issue with the app in your area.

In any case it shouldn't be happening on this device.

Good luck!

 

[aureum]

Well i use apps only from Google play, no side loading. It is not only in Europe as some guys from other part of the world have this issue too. I will contact samsung but I already know the answer they will give me to contact with the app maker and app maker will tell to contact phone manufacturer... This issue is from begining and first thin i notice as I watch shows on prime while going to work by bus. Never ever have this with my old s10+. I even factory reset the device but still the same, other ppl also try that with no luck. My only hope will be that other ppl will adress that issue to samsung and they will patch it. 23u have more issues than it should for that price tag. For me it is only prime but other have same l3 issue on Netflix, disney+ etc.

 

[B I G R O D]

Hi,

I have issue on my 23ultra that Prime video keep loosing widevine L1 and go to L3 crap 480p. Every morning i need to restart the phone to have L1 1080p video. I tried reinstall the app, my device is setup from scratch no apps was restored form my old s10+. I never experience this issue on previous phone. It keeps me crazy... Netflix and Disney+ always keep L1 1080p. Anyone have the same issue or any fix for that? Support form Prime video is useless...

I have the same problem for my s10+ aswell I've tried re installing the app and resarting my phone still it won't play HD Quality video I'm going crazy over this

 

[aureum]

I have the same problem for my s10+ aswell I've tried re installing the app and resarting my phone still it won't play HD Quality video I'm going crazy over this

It stops now for me after April update.. Maybe try to contact with Samsung thrue members app.

 

[B I G R O D]

I already contact the samsung members support but they just telling me to force stop the app

 

[aureum]

i did one thing that should completely not be related to the issue but i download app from play store called DRM info (that check the wideline level), than i rebooted my phone and this or April update fix my issue for this day. You can try that or not - i don't believe that app helps but who knows xD

 

[B I G R O D]

I already download that app then reboot my phone and i can't update my phone because its already on the newest update. Yeah idk anymore man

 

[dockst_22]

me pasa lo mismo en un poco x3 pro, despues de reiniciar el telefono se soluciona por unos momentos, toca esperar parches o nueva actualizacion a ver si se corrije

 

[aureum]

me pasa lo mismo en un poco x3 pro, despues de reiniciar el telefono se soluciona por unos momentos, toca esperar parches o nueva actualizacion a ver si se corrije

Será bueno si escribes esto en inglés.