Problem with "dead zones" on screen, where touch is not working. Am I the only one?

[Honor10User444]

Problem with "dead zones" on screen, where touch is not working. Am I the only one?

Hi!

I have some problem with my Honor 10. I believe that it existed since I bought it brand new from the store. On the left side of my screen is a narrow "zone" that have few millimeters and where the touch is not working. This "zone" is a narrow "strap" going from bottom to the top of the screen, along the left edge of the screen. Usually I don't notice that but sometimes it is a little irritating when I am touching "a" letter on my keyboard and nothing happens, and I have to touch it a millimeter more on the right, than on the left. There is no such problem on the right side of the screen.

I installed application to test touch screen called "Touch Screen Test".

and here you can see what do I mean by that "dead zone" - I ran my finger across the left edge screen on this app, trying to go as much to the left as possible and there is a line on the left, where the touch is not going completely to the left edge of the screen. Here is a photo (sorry for not using IMG tag, but when I used it, the image did not work):

i.imgur.com/2COvHvA.jpg

( the white line fading to gray are where I touched my finger, couldn't go more to the left, as if touchscreen was broke there)

On the right side, there is no such problem, or the "dead zone" is much smaller:

i.imgur.com/rcLQFnK.jpg

Does my device have some kind of factory problem, or all Honor 10 users have this thing? Is it to prevent people from accidentally touching their screen with finger while holding the phone? Maybe it can be turned off?

Thanks for any help and information!

 

[maxray]

Touch test

Hi!

I have some problem with my Honor 10. I believe that it existed since I bought it brand new from the store. On the left side of my screen is a narrow "zone" that have few millimeters and where the touch is not working. This "zone" is a narrow "strap" going from bottom to the top of the screen, along the left edge of the screen. Usually I don't notice that but sometimes it is a little irritating when I am touching "a" letter on my keyboard and nothing happens, and I have to touch it a millimeter more on the right, than on the left. There is no such problem on the right side of the screen.

I installed application to test touch screen called "Touch Screen Test".

and here you can see what do I mean by that "dead zone" - I ran my finger across the left edge screen on this app, trying to go as much to the left as possible and there is a line on the left, where the touch is not going completely to the left edge of the screen. Here is a photo (sorry for not using IMG tag, but when I used it, the image did not work):

i.imgur.com/2COvHvA.jpg

( the white line fading to gray are where I touched my finger, couldn't go more to the left, as if touchscreen was broke there)

On the right side, there is no such problem, or the "dead zone" is much smaller:

i.imgur.com/rcLQFnK.jpg

Does my device have some kind of factory problem, or all Honor 10 users have this thing? Is it to prevent people from accidentally touching their screen with finger while holding the phone? Maybe it can be turned off?

Thanks for any help and information!

Unfortunately what you have is a factory problem. I don't see why they would put some sort of protection only on one side.
I did the test as well and this is my result. When I draw a vertical line the screen protector doesn't allow me to go exactly to the edge but with a horizontal line I could. And I have the same result on both sides

 

[Honor10User444]

Unfortunately what you have is a factory problem. I don't see why they would put some sort of protection only on one side.
I did the test as well and this is my result. When I draw a vertical line the screen protector doesn't allow me to go exactly to the edge but with a horizontal line I could. And I have the same result on both sides

I can see that you have FHD+ resolution on your Honor 10. I've set mine to FHD+ too, and did the test again. I can confirm, that on mine, the line is somewhere between the letters "e" and "n" in word "open" (there is "Open menu by the volume up" on the upper side of screen in this app). On your Honor, the line is much more to the left, much closer to the edge, between the first letter "O" and "p".

And on mine, even when I do horizontal line, it stops there, do not go to the edge.

Thanks for helping me. So seems like this is just a problem with my Honor 10, not some kind of weird feature. Lesson learned - I will check things like that while buying a phone in the future.

 

[maxray]

I can see that you have FHD+ resolution on your Honor 10. I've set mine to FHD+ too, and did the test again. I can confirm, that on mine, the line is somewhere between the letters "e" and "n" in word "open" (there is "Open menu by the volume up" on the upper side of screen in this app). On your Honor, the line is much more to the left, much closer to the edge, between the first letter "O" and "p".

And on mine, even when I do horizontal line, it stops there, do not go to the edge.

Thanks for helping me. So seems like this is just a problem with my Honor 10, not some kind of weird feature. Lesson learned - I will check things like that while buying a phone in the future.

No problem , glad to help
I am really sorry that you have this issue ?

---------- Post added at 05:41 PM ---------- Previous post was at 05:34 PM ----------

My phone is still under warranty(support app>me>my device>), probably yours as well. June should be the last month. Try to see if you can have it fixed or replaced it is worth trying even if you are going to move on with another phone ?