problem with samsung keyboard COVER

[kam1962]

Hi has anyone had a problem with the keyboard COVER (turns the phone into a blackberry type)
just bought one and when i receive a call i have to remove the front keyboard cover to accept or reject.
i cannot find any settings to change and all the other functions etc (screen shrink, make a call etc etc) work ok. Samsung say its faulty !!!

 

[pdappcgeek]

Hi has anyone had a problem with the keyboard COVER (turns the phone into a blackberry type)
just bought one and when i receive a call i have to remove the front keyboard cover to accept or reject.
i cannot find any settings to change and all the other functions etc (screen shrink, make a call etc etc) work ok. Samsung say its faulty !!!

I, like you, received my keyboard cover recently (yesterday). I just tested it-

Works fine for phone calls

 

[kam1962]

solved

hi just an update found that the problem was "edgelighting" app - downloaded from the Samsung edge panels store "unique apps for your edge panels" - it basically flashed the edges in colours etc for an incoming call but DOESN'T show the accept / reject buttons on the shrunken display(still on full size under the cover so you have to pull cover off) - so deleted app and now working fine. samsung tech help not too clever - faulty hard keyboard cover or wanted me to reset phone .. hope this can help someone in the future