Problem with screen lock and suspend

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Hi,
I have found 3 mornings in a row that when the phone is in my pocket and I walk to work its clearly trying to turn itself on, as when I pull it out the phone is in suspend mode and says I can't unlock it for 15 mins. It must be responding to sensors or the power button isn't strong enough to avoid accidental presses.

It says "fingerprint suspended try again in x minutes". The pin entry is non responsive during this time so its clearly a security lock which is being triggered by false movements.

Its a pita and clearly shouldn't be occurring. I've never had the problem before with any other phone.

Any ideas as a workaround or solution?

thanks
 
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djmvt

Senior Member
Aug 4, 2005
214
49
Rosmalen
Could it be you are accidentally touching the fingerprint sensor while walking? In smart assistance settings there is an option to disable touch while device is in your pocket. Have you tried turning this on?
Those are the only tips that come to mind, tried it with my mate9 but cannot seem to reproduce this.
 
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Could it be you are accidentally touching the fingerprint sensor while walking? In smart assistance settings there is an option to disable touch while device is in your pocket. Have you tried turning this on?
Those are the only tips that come to mind, tried it with my mate9 but cannot seem to reproduce this.

YES! Thats just the setting I was looking for thanks it was driving me nuts but I couldn't find the setting! EMUI is subtly different having been used to Samsungs for the last 6 years!
 
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Vince.emond

New member
Apr 26, 2017
2
0
Still have pocket reset :(

YES! Thats just the setting I was looking for thanks it was driving me nuts but I couldn't find the setting! EMUI is subtly different having been used to Samsungs for the last 6 years!

Hi guys, even if the setting has been enabled on my Mate 9, the phone still try to open itself when I'm walking around.

Do you know if I can turn off the reset function after 10 failed password?

Honestly, this is getting so annoying that I'm thinking about changing phone again...

Thank you!

Vince
 

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    Could it be you are accidentally touching the fingerprint sensor while walking? In smart assistance settings there is an option to disable touch while device is in your pocket. Have you tried turning this on?
    Those are the only tips that come to mind, tried it with my mate9 but cannot seem to reproduce this.
    1
    Could it be you are accidentally touching the fingerprint sensor while walking? In smart assistance settings there is an option to disable touch while device is in your pocket. Have you tried turning this on?
    Those are the only tips that come to mind, tried it with my mate9 but cannot seem to reproduce this.

    YES! Thats just the setting I was looking for thanks it was driving me nuts but I couldn't find the setting! EMUI is subtly different having been used to Samsungs for the last 6 years!