Question Problems with the display - the touch doesn't work locally.

[Norbertus20]

Good morning,

For several weeks I have been observing and unfortunately the problem appears more and more often, the disappearance of the touch of the display ...

I am right-handed, so I use the phone a lot with my right hand on the right edge - at the height of my thumb, the connection between the keyboard and the communicator, once in a while my touch in the area of the p/0 and park buttons above - also other keyboard buttons do not work properly, keys next to it.

I use Swiftkey but never had a problem with it - could it be the keyboard that's the problem?

 

[Sylvie5402]

hardware issue, send it in for RMA asap

 

[Norbertus20]

RMA u mean to samsung support?

 

[Norbertus20]

Hi,

Samsung support is very stubborn (compared to dell which is very pro-customer).

I received the following advice:
1. Turn off the phone, enter the android menu and clear the cache - done.
2. Through samsung members, attach the error log from the phone and report the problem - I did.
I wonder what Samsung's next steps will be.

I have had the phone since October 22.
The problem with the screen appears more and more often.
*video* In the attachment I leave a video that scrolling (of a previously loaded page) just at the moment when the display goes crazy - as you can see (touch trace) I try to scroll in a classic way by moving my finger on the screen, but the page moves only as much as I move my finger, as if something somewhere causes an additional touch to stop scrolling. As you can see in the next part of the video, it improves for a while and then the same thing again.

Anyone had similar? How did it end?

Thanks greetings.