Problems with the OP5 regarding build quality.

[superzonk]

Hey xda,

I received my device yesterday finally.
After all those good and also bad reviews I was still happy to get my OP5. Right now I'm astonished by the performance of this device. The camera is fine I don't see a point in arguing it's bad. It's not.
I use my 5 for 24hrs now and I didn't need to start my computer once because I needed more power or anything. I love it. However I still have a few concerns, which I haven't seen being mentioned anywhere here yet.
First, my volume key is rattling, it's not tight. I can slightly move it with my finger (about 0.3mm). It's not a huge problem but my 3 year old HTC m8 never had this problem, even though I dropped it a hundred times and also having very similar body and keys.
Second the aluminum/metal frame around the cameralens and the glas is already loosing its color. I mean I put this phone in my pocket twice. There's has never been huge force on this part yet. The most of the time I just leave it at home on a table on a microfiber cloth and still the color is already flaking of.

Do you have similar/the same problems? I think about contacting the support.

Thank you in advance.

 

[superzonk]

Here is a picture of what I'm talking about.

 

[Elnrik]

Yeah, that seems like a warranty issue to me. I'd be contacting OP about it.

Or just scrape off the rest of the black paint on the camera housing - free and cheap chrome bling!

 

[VoodooSix]

If that is genuinely just in your pocket with nothing else touching the device (e.g. keys/coins) then definitely a warranty issue, could it be the stud/rivet on a pair of jeans as you slide it in/out? My volume button has no perceptible play in it.

 

[superzonk]

Yeah, that seems like a warranty issue to me. I'd be contacting OP about it.

Or just scrape off the rest of the black paint on the camera housing - free and cheap chrome bling!

Yeah I would have done this if my device was a year old or even a half and this happens, but not after 24hrs. I rather contact the support.

If that is genuinely just in your pocket with nothing else touching the device (e.g. keys/coins) then definitely a warranty issue, could it be the stud/rivet on a pair of jeans as you slide it in/out? My volume button has no perceptible play in it.

Thank you for your reply. I think I will return it then, if this was a problem to everyone I would have just lived with it.

 

[dreinulldrei]

Do you mean the dent on the upper part of the camera frame, in the middle? I think that's intentional for whatever reason.

 

[Funk Wizard]

Do you mean the dent on the upper part of the camera frame, in the middle? I think that's intentional for whatever reason.

That's the NFC antenna

Sent from my ONEPLUS A5000 using Tapatalk

 

[dreinulldrei]

Good to know, just knew it was intentional.

 

[Hogyoku]

// Second the aluminum/metal frame around the cameralens and the glas is already loosing its color. //
I had this out of the box .. not sure what to do since i have a feeling this will happen over time regardless.

 

[PuvMan]

Mine arrived with scratches on the camera bezel. Most noticeable is on the top of the bezel, in the middle, where there is an indentation for the NFC Antenna. It seems this is very common based on thread on OnePlus's own forums.

I first opened this thread, and an admin closed is saying it is normal - this is unacceptable:
https://forums.oneplus.net/threads/solved-oneplus-5-came-scratched-what-to-do.554823/

I then opened this thread, which allowed for proper discussion:
https://forums.oneplus.net/threads/...the-scratches-my-new-op5-arrived-with.555362/

And then someone linked to this thread, where others have the same issue:
https://forums.oneplus.net/threads/etched-line-on-top-edge-of-rear-camera-glass.553906/

My phone also came with scratches on the right side of the camera bezel.

OnePlus has opened an RMA ticket for replacement - I have to send it to Acer to inspect to determine if it is worth of a replacement.
Here is the kicker... I have to pay for the shipping! I should not be out of pocket for a manufacturing defect. I need to call in and see what they are willing to do.

 

[onlinejobwork]

That's the NFC antenna

Sent from my ONEPLUS A5000 using Tapatalk

I believe you but if you don't mind can you post some link etc. which confirmed it's NFC antenna ¿

Sent from my ONEPLUS A5000 using XDA-Developers Legacy app

 

[superzonk]

Mine arrived with scratches on the camera bezel. Most noticeable is on the top of the bezel, in the middle, where there is an indentation for the NFC Antenna. It seems this is very common based on thread on OnePlus's own forums.

I first opened this thread, and an admin closed is saying it is normal - this is unacceptable:
https://forums.oneplus.net/threads/solved-oneplus-5-came-scratched-what-to-do.554823/

I then opened this thread, which allowed for proper discussion:
https://forums.oneplus.net/threads/...the-scratches-my-new-op5-arrived-with.555362/

And then someone linked to this thread, where others have the same issue:
https://forums.oneplus.net/threads/etched-line-on-top-edge-of-rear-camera-glass.553906/

My phone also came with scratches on the right side of the camera bezel.

OnePlus has opened an RMA ticket for replacement - I have to send it to Acer to inspect to determine if it is worth of a replacement.
Here is the kicker... I have to pay for the shipping! I should not be out of pocket for a manufacturing defect. I need to call in and see what they are willing to do.

Thanks for your reply, didn't see it earlier. Here in Europe you don't have to pay for your warranty in the first 2 weeks after buying at all, it's a law. Sucks you have to pay. However I contacted the support and got a return ticket for a repair. But after hearing that the jelly screen is 'normal' and won't be fixed (can't be), I canceled my repair ticket and went for a return ticket. I'm really pissed - I paid 570 Euros for a cheaply build Device. I mean it's fast and camera is great, sure. But the build quality is really underwhelming.
And after thinking about all this for a bit I'm pretty sure my device was broken even before I got it, I probably just didn't noticed it when I unboxed it.