Protected Z4 Tablet from Amazon Help!

[Ericnfla]

A week ago I purchased a used Xperia Z4 tablet from Amazon. I had been wanting this tablet since it was announced and when I saw a used one for $496 I couldn't resist.
When I received the tablet it was in like new condition Plastic still on the screen etc., but when I powered it on it went into protect mode.
Oh well I figured I would just go on XDA an I would have it fixed in no time. Well I was wrong lol.
With this new MXTP software at bootloader level and no way to unlock root or anything else once activated, I gave up and called Amazon. They couldn't help me get out of protect mode. I called Sony.
Sony told me that I could send it in to be repaired. When they tried to create an rma they didn't know how because the Tablet has not been released in the USA, and it is not in there system.
They would have call there repair facility and figure out how to get it repaired.
After a week and a half of phone calls, Sony finally told me none of there repair facilities in the USA know how to work on this tablet. And They could not tell me where I could get it fixed.
Does anyone know how to fix this? or where in the USA I can get this tablet fixed?
Thanks in advance.

 

[zippy01]

You need to send it back to Amazon as faulty and suggest that they send you a new one. This is all to similar to iphones and I can see this happening many times. The seller should have disabled my Xperia first.

Sent from my C6603 using Tapatalk

 

[Ericnfla]

They can't send me another one because this is the only used one they had in stock. They also offered me another 25% off if I kept the tablet. Even if it cost me another $100 to get it fixed it would be worth it. I just need to know where I could send it.

 

[Ericnfla]

Wow! I can't believe there is no one on XDA who even knows where I could send this tablet to get fixed. I guess it's back to Amazon

 

[Ericnfla]

I finaly got into the tablet. I reflashed my software using PC Companion. That gave me enough time on startup to fly through the setup. (skip everything) before protected screen kicked on.
I restarted the tablet and had enough time to go into settings/ users and add a user. I can now use the tablet on that user account. I just dont have access to all settings.
Funny thing is I again restarted the tablet, went into security so I could try to deactivate my xperia but it wasn't activated. I was thinking about trying to activate and see if it would let me log on the owner account but I don't know if my bootloader is unlocked (the tablet was advertised as unlocked when I purchased) And I don't want to risk bricking it. Any advice?

 

[matz4z]

I had the same problem. I sent my back since of software issues. I made a factory reset first. Shut the tablet down, packed it and sent it back. The vendor sent it back to me since the tablet was still locked. I typed in my password and after this step the factory reset was finished and the tablet started with the initial setup wizard. Try to ask Amazon to tell you the last owner. I guess this guy did the same like me. Reset und sent it back without unlocking it as final step. On the other hand it's weird to do such step after a factory reset. No other device I know requires such step. Maybe he can help you?

Gesendet von meinem Nexus 9 mit Tapatalk

 

[DHGE]

myXperia is a security feature

As such it is not meant to be deactivated via factory reset.

A thief or malicious user has to unlock the device first to make it useful.

If you loose the password SONY has to "repair" it.

If you had unlocked your bootloader and activated myXperia afterwards SONY has to repair it (you bricked it).

If you unlock your bootloader (e.g. for rooting or flashing a custom ROM) you should DELETE myXperia after that if you stay on stock ROM.

Otherwise by accident or by a malicious/unknowing user of your tablet it could be morphed into a paper weight.

 

[gbil]

I finaly got into the tablet. I reflashed my software using PC Companion. That gave me enough time on startup to fly through the setup. (skip everything) before protected screen kicked on.
I restarted the tablet and had enough time to go into settings/ users and add a user. I can now use the tablet on that user account. I just dont have access to all settings.
Funny thing is I again restarted the tablet, went into security so I could try to deactivate my xperia but it wasn't activated. I was thinking about trying to activate and see if it would let me log on the owner account but I don't know if my bootloader is unlocked (the tablet was advertised as unlocked when I purchased) And I don't want to risk bricking it. Any advice?

This kind of new protection cannot be activated with an unlock bootloader, as Sony mentions on their website when the bootloader is unlocked, the protection cannot be ensured. So sorry but your tablet doens't have and unlocked bootloader.

On why nobody answered you, it's very simple, this is not a Sony forum !

On the actual "issue" now, Sony can unlock it on the service centers, technically this can be done in any authorized center - it's a software thing - but they have probably not been trained to do so yet in the US. Makes some sense since this new protection scheme is new , only tablet Z4 and a couple of other devices have it. Sony requires a proof of purchase and this actions is logged so that it can be tracked back to the center/agent that has done the unlock procedure.

So you have two options: Send it back to Amazon, communicate with Sony again, point them to their website https://talk.sonymobile.com/t5/FAQ/My-Xperia-Theft-Protection/td-p/998346 and hope they will respond with a service center that is aware of this unlock procedure.