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Psa cant track order or lookup order ****

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aknotts415

Senior Member
May 6, 2014
1,315
410
Hi Everyone. It seems alot of people are having the same problems I had. You can not look up your order. Using quick order lookup with Order number and passord says invalid order or password. Order Lookup with Order number says EMAIL_MISSING on digital river website. OR other order lookup on htc.com says enter a valid email address when you are entering a valid email address.

Also Trying the forget password says invalid email address so you cant even reset your password. Here is what I did. I contacted htc through a message here(not chat, they cant do anything really)
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

What you need to tell them is you need you password reset because you can not look up your order because it doesnt think your email is valid or the password is right. You get all the above errors. Give them your order ID and Email address you used or got your order confirmation to. Keep riding them till they send you a email with a password reset link. Once you get it ( i got mine after a day asking twice) reset it. Make your new password.

Go back to login here
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

Once you login for me atleast I looked under order history nothing showed. but go to the order lookup that asks for your order number and password and it should show you your order.

Hope this helps. It drove me to almost cancel my preorder.
 
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patstock11

Senior Member
Jun 22, 2011
456
58
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary

Sent from my HTC One_M8 using Tapatalk 2
 

aknotts415

Senior Member
May 6, 2014
1,315
410
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary

Sent from my HTC One_M8 using Tapatalk 2

Yeah it is crazy. Its like when you place your order it takes your email for updates but its never stored in to look up your order or to make and account like it says. It should be sending out a new unique password after you order but it doesnt.
 

King p1n

Senior Member
Jul 26, 2013
1,634
819
Even when trying to reset password on that digital river link
Keeps saying invalid email.

So I'll have to contact HTC like you said, hopefully it gets working soon.
 

Heisenberg420

Senior Member
Apr 28, 2011
2,286
1,017
Philadelphia
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people

go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

click forgot order password

In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
 

aknotts415

Senior Member
May 6, 2014
1,315
410
Even when trying to reset password on that digital river link
Keeps saying invalid email.

So I'll have to contact HTC like you said, hopefully it gets working soon.

Yeah. Same happened to me. Just send a message to them. Theyll tell you they sent you a email with the password reset but i never got the first two so I had to ***** to them again lol and finally got it. Its crazy all the problems.
 

aknotts415

Senior Member
May 6, 2014
1,315
410
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people

go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

click forgot order password

In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.

Yeah I tried this before and it didnt work. Thats when I had to contact support.
 

jeanxx

Senior Member
Nov 30, 2010
667
383
Phoenix
When you look up the order, use internet explorer instead of chrome, I had this same issue and I know IE sux but it will let you see the order status. In chrome I get the invalid password or order number error but not in IE. Actually you can even look up the order status on your phone. In the Google Search, just type HTC order lookup, go to the site, put in your number and password and boom!
 

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    Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people

    go to this page:
    https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

    click forgot order password

    In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
    1
    Hi Everyone. It seems alot of people are having the same problems I had. You can not look up your order. Using quick order lookup with Order number and passord says invalid order or password. Order Lookup with Order number says EMAIL_MISSING on digital river website. OR other order lookup on htc.com says enter a valid email address when you are entering a valid email address.

    Also Trying the forget password says invalid email address so you cant even reset your password. Here is what I did. I contacted htc through a message here(not chat, they cant do anything really)
    https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

    What you need to tell them is you need you password reset because you can not look up your order because it doesnt think your email is valid or the password is right. You get all the above errors. Give them your order ID and Email address you used or got your order confirmation to. Keep riding them till they send you a email with a password reset link. Once you get it ( i got mine after a day asking twice) reset it. Make your new password.

    Go back to login here
    https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

    Once you login for me atleast I looked under order history nothing showed. but go to the order lookup that asks for your order number and password and it should show you your order.

    Hope this helps. It drove me to almost cancel my preorder.