Psa cant track order or lookup order ****

[aknotts415]

Hi Everyone. It seems alot of people are having the same problems I had. You can not look up your order. Using quick order lookup with Order number and passord says invalid order or password. Order Lookup with Order number says EMAIL_MISSING on digital river website. OR other order lookup on htc.com says enter a valid email address when you are entering a valid email address.

Also Trying the forget password says invalid email address so you cant even reset your password. Here is what I did. I contacted htc through a message here(not chat, they cant do anything really)
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

What you need to tell them is you need you password reset because you can not look up your order because it doesnt think your email is valid or the password is right. You get all the above errors. Give them your order ID and Email address you used or got your order confirmation to. Keep riding them till they send you a email with a password reset link. Once you get it ( i got mine after a day asking twice) reset it. Make your new password.

Go back to login here
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

Once you login for me atleast I looked under order history nothing showed. but go to the order lookup that asks for your order number and password and it should show you your order.

Hope this helps. It drove me to almost cancel my preorder.

 

[patstock11]

I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary

Sent from my HTC One_M8 using Tapatalk 2

 

[aknotts415]

I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary

Sent from my HTC One_M8 using Tapatalk 2

Yeah it is crazy. Its like when you place your order it takes your email for updates but its never stored in to look up your order or to make and account like it says. It should be sending out a new unique password after you order but it doesnt.

 

[King p1n]

Even when trying to reset password on that digital river link
Keeps saying invalid email.

So I'll have to contact HTC like you said, hopefully it gets working soon.

 

[Heisenberg420]

Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people

go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

click forgot order password

In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.

 

[aknotts415]

Even when trying to reset password on that digital river link
Keeps saying invalid email.

So I'll have to contact HTC like you said, hopefully it gets working soon.

Yeah. Same happened to me. Just send a message to them. Theyll tell you they sent you a email with the password reset but i never got the first two so I had to ***** to them again lol and finally got it. Its crazy all the problems.

 

[aknotts415]

Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people

go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE

click forgot order password

In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.

Yeah I tried this before and it didnt work. Thats when I had to contact support.

 

[Heisenberg420]

Yeah I tried this before and it didnt work. Thats when I had to contact support.

ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason

 

[aknotts415]

ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason

yeah same lol

 

[Stephen]

In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea

 

[aknotts415]

In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea

Thats about all i can do also lol

 

[dems86]

Edit: oops, wrong thread, but thanks for the info

 

[jeanxx]

When you look up the order, use internet explorer instead of chrome, I had this same issue and I know IE sux but it will let you see the order status. In chrome I get the invalid password or order number error but not in IE. Actually you can even look up the order status on your phone. In the Google Search, just type HTC order lookup, go to the site, put in your number and password and boom!