• Introducing XDA Computing: Discussion zones for Hardware, Software, and more!    Check it out!

PSA: Huawei Mate 20 Pro has a display problem - Gluegate

Search This thread

Jonathan-H

Senior Member
Sep 27, 2014
872
208
I cannot cancel my contract without paying off the full term which would be at a guess around a £1000 or more. Looks like I'm stuck in this contract and I will just be sending the phone back and forth until I get a non defective device.

I actually really like this phone so I'd be happy staying with it as long as its without issue.

If the next one comes faulty, they will have to cancel your contract. That is what they have offered me.

---------- Post added at 11:10 AM ---------- Previous post was at 11:09 AM ----------

I'm on my 3rd day with the LG display and not a hint of green tint so far. How long does it normally take before it starts getting worse?

Well if you can't spot it straight away, it might take 2 to 7 days. My first one took about 5 days to get bad.
 

Umoxya

Member
Nov 16, 2018
12
2
The original person I spoke with a few days ago said I could terminate contract if 2nd phone was also faulty.

But the person I spoke with today said I could not and would only get a replacement. So it seems to be a different story depending on who you speak with a customer services.

There should just be specific response across the board when these issues arise so we all know where we stand and not different actions it seems like we have at the moment depending on supplier and country.
 

djBarren

Senior Member
Oct 27, 2018
151
53
Great conclusion! I made an account because I wanted to tell you guys about a problem that I thought you would like to know of, my mistake! I dont really care if you believe me or not but I cant figure out why you would think that im lying? Do you so desperatly wanna believe that a BOE display will guarantee you a perfect phone? Sorry guys thats not the case. We have a poll on a swedish android forum and there are serveral people that have gotten a bad BOE display and many more with a crappy LG display.
I really thought I had got my hands on a good display when I unboxed my fourth phone and installed device info and it said BOE. So you can believe my disapointment when I realised that was not the case.
Anyways good luck guys, I hope you all will find a perfect phone, regardless if you get a LG or BOE!


Forgive my doubting you. But photographic evidence would have helped you get your point across. So it's looking like it's a manufacturing fault if that's the case.
 

tsha6

Member
Nov 10, 2018
6
0
I'm on my 3rd day with the LG display and not a hint of green tint so far. How long does it normally take before it starts getting worse?

It should be notable from start. On my first mate 20 pro it could only be seen when explicitly testing with oled tools in a dark room during the first days. When I sent it back after a week a greenish tint could be seen at nearly full brightness when having a light grey background.

---------- Post added at 01:24 PM ---------- Previous post was at 01:17 PM ----------

Just got the replacement for my first Mate 20 Pro, which suffered from the green screen issue and luckily it's a BOE screen that doesn't have this issue.
However it appears to me that surfaces have a slight sandpaper-like texture to them instead of being a smooth surface (especially noticeable when using gboard or on grey or white areas).

By the way smart resolution is of course turned off, thought at first that this could be the reason.
 

silverwings2008

Senior Member
May 30, 2009
213
47
Birmingham
This is crazy. I am getting my 5th replacement from EE tomorrow, and they phoned Huawei who confirmed there is a fault with the early batches.
EE also gave me a £30 credit on my account for the hassle I was having. Can't believe how our treatment is differing so much. I would try again with them.
I am over the 14 days as well but they say that with a fault, they will replace or cancel the contract within 28 days.
Mine is Twilight colour by the way.

Me too, decided to cancel the contract FOC after the third dodgy replacement. Might try again once all the old stock is shifted.

I was outside the 14 days, but inside the 28 days. Seems that it depends who you speak too....
 
Last edited:

skoobee

Senior Member
Jul 3, 2013
361
78
Kirkcaldy
---------- Post added at 01:24 PM ---------- Previous post was at 01:17 PM ----------

[/COLOR]Just got the replacement for my first Mate 20 Pro, which suffered from the green screen issue and luckily it's a BOE screen that doesn't have this issue.
However it appears to me that surfaces have a slight sandpaper-like texture to them instead of being a smooth surface (especially noticeable when using gboard or on grey or white areas).

By the way smart resolution is of course turned off, thought at first that this could be the reason.

Somebody earlier said the same, the BOE screen isn't as nice as the LG one. I guess I am one of the lucky ones. I have an LG screen on day 22 and no green.
 
  • Like
Reactions: tsha6 and gabtoof

whoops1234

Member
Mar 27, 2013
39
14
I've just received my replacement from CPW/Mobiles.co.uk and it's the BOE screen in Twilight serial number 18B05. Screen looks and feels fine to me. So I'm happy now
 

aygul12345

Senior Member
Jan 14, 2011
737
47
As you can see I had the greenisch tint on the phone. I cancled the contract at the mediamarkt they dont want to help me. I must wait 24h and then next week saterday choosing an new contract at T-Mobile shop. They guarenteerd they have not the faulty displays!

View attachment 4645189 IMG_0473.jpg
 
  • Like
Reactions: djBarren

Top Liked Posts

  • There are no posts matching your filters.
  • 8
    I have gone through every post in this thread. It seems like there are way more reports of display problems on XDA than anyplace else and that easily over 80% of those reports are from junior members with new accounts.

    Conversely, there have been thousands of reports of battery drain and overheating for the OP5, 5T & OP6 on the official One Plus community site but owners on XDA strangely seem to be immune to those issues.

    There were also new reports every day of Pixel XL phones dying (black screen of death) on the official Google Pixel site starting immediately after launch with numbers growing exponentially larger every month but Pixel XL owners on XDA never encountered that issue either.

    I think people should be skeptical of at least some of the posts in this thread. I have no problems with my Mate 20 Pro display (which is an LG). I know another half dozen people who purchased this phone and not a single one of them has a problem with their displays. Anyone can make their display appear to have gone hulk in a photograph by adjusting the color in settings and then taking a picture in a dark room with no flash.

    There are people in this thread claiming that every LG display is defective. If that were the case don't you think you would be reading about it on other Android news sites? Even the XDA News Feed has posted no story suggesting anything widespread as that.
    i had THREE faulty units so far ,do you think me or other people with this problem like to waste our time over the phone with vodafone cpw three ee o2 to ask everytime replacements and start again to put the apps and the other things in a new phone?for what? jesus some people man....

    Sent from my LYA-L09 using Tapatalk
    7
    Ok so I have 3 different phones and have taken a couple of pics. All on the same settings and all the same leave of light

    The one the far right is the LG screen that has the dreaded green edges. The middle phone is a replacement LG screen arrived yesterday and the far left is a BOE screen arrived yesterday as well.

    As you can see they are all different. The BOE actually has a grey tinge to it and in the dark its really hard to read and doesn't seem to adapt much to going from a light room to a dark. The second LG screen has a kind of blue hue to it and seem to adapt more, and the old LG screen is yellow and has not hope.

    I am actually really surprised at the difference in the screens. I actually prefer the new LG screen, it doesn't have any green bleed as yet, but worried it may in a few days.
    7
    I have gone through every post in this thread. It seems like there are way more reports of display problems on XDA than anyplace else and that easily over 80% of those reports are from junior members with new accounts.

    Conversely, there have been thousands of reports of battery drain and overheating for the OP5, 5T & OP6 on the official One Plus community site but owners on XDA strangely seem to be immune to those issues.

    There were also new reports every day of Pixel XL phones dying (black screen of death) on the official Google Pixel site starting immediately after launch with numbers growing exponentially larger every month but Pixel XL owners on XDA never encountered that issue either.

    I think people should be skeptical of at least some of the posts in this thread. I have no problems with my Mate 20 Pro display (which is an LG). I know another half dozen people who purchased this phone and not a single one of them has a problem with their displays. Anyone can make their display appear to have gone hulk in a photograph by adjusting the color in settings and then taking a picture in a dark room with no flash.

    There are people in this thread claiming that every LG display is defective. If that were the case don't you think you would be reading about it on other Android news sites? Even the XDA News Feed has posted no story suggesting anything widespread as that.

    -Oneplus is a budget phone so mistakes are more easily forgiven. Plus usualy battery drain is a software problem, all ot takes is an update to fix it. No need to exchange your device and be left without a phone for weeks.

    -The Pixel isnt getting as much attention because it was not nearly as hyped as the Huawei Mate 20 Pro. Many people like myself have been looking forward to this phone's announcement for months, every new leak making is want it more, whereas the pixel wasnt really a big deal. It's a good device but with no outstanding feature and no built up hype.

    -The Huawei is getting this much attention because of the amount of hype surrounding it. Huawei have been pushing it a lot and advertising it everywhere, we had months of leak to build up the expectations, their presentation conference got us all amazed and the press-conf reviews presented it as the best android phone until 2019 spring releases. Also it is the first Huawei device to reach the "top brand" 1000€ price tag, so considering their lower-than-usual prices were one of their big selling point before, people really expected the phone to live up to that price bump. So it's no wonder that after all of that, any form of major issue will make people angry. Especialy since the issue requirzs exchange or repairs, unlike a software problem.

    -As for other android forums, honestly I am speaking for myself here, but I dont know any. I know some android news websites, a few general tech forums here and there with usualy a less "specialized" audience (LTT, local forums)... Whenever I search for help on google XDA is the only reliable forum that shows up. And whenever I want actual real-life reviews of a phone, XDA is the only place online for that, as any other review is usualy either from tech journalists who dont use the device like a normal person would (would it be because they didnt pay for it alone. You tend to be way more picky when it's your money that's at stake) or amazon meh reviews. So I am not surprised that XDA has the biggest amount of complaints. Its simply because XDA is the only real place to go for that kind of stuff.

    -I feel like your post heavily implies that XDA is biased against Huawei and for Oneplus/Google. Well, to that I simply reply that the whole internet this year is biased in favor of oneplus. From journalists to regular users, just because it's cheaper than regular flagships for similar specs people will ignore most flaws saying it's what you should expect at that price but wont hesitate to call other brands bad because of their prices regardless of the quality of the phone. As for the pro-google bias, I agree and will simply sum it up with one sentence : "stock-android purists". Those people are as annoying as the people who will defend Linux over anything regardless of what the topic is. But oh well what can you do. Many "purists" will trashtalk anything that isnt stock android. So for those people anything that isnt a Google phone (or a Oneplus since the skin is similar) is bad. Same goes for bootloaders and stuff like that, even though the large majority of users dont care at all. But XDA being heavily specialized in android phones and dev, it is understandable that a lot of active users here think this way. In any case, it does not invalidate criticism, complaints or praise. Just ignore the more extreme reviews of the bunch. But a good device deserves to be praised, and a device with a problem as significant as the Mate20's deserves to be heavily criticized. People dont hate the phone, quite the opposite, they want to love it and they do when it works, they just are mad at the issue, and have better things to do with their time than swapping unit over and over.
    7
    More pictures Note 9 and mate 20 pro side by side