Question PSA: It's looking like the Unlocked Pixel 7/7 Pro & Straight Talk/Tracfone's Verizon BYOP service are not compatible.

[wellkevi01]

If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.

I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.

I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.

Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:

https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/

https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/

If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..

 

[Anubis366]

If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.

I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.

I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.

Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:

https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/

https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/

If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..

I am having the same issue with the phone reading the SIM Data just fine but will not connect to any cell towers, I did a bunch of research and there are several people with this same issue and some report doing a software update on the phone resolved their problem. I have not been as lucky as these people as I still have the issue with my phone.

As for the "Verizon" version of the phone there is no such thing for the P7P as the unlocked version and verizon version are the same model number for the phone which includes the 5G mmWave.

The update takes over an hour so be prepared for that

 

[wellkevi01]

I am having the same issue with the phone reading the SIM Data just fine but will not connect to any cell towers, I did a bunch of research and there are several people with this same issue and some report doing a software update on the phone resolved their problem. I have not been as lucky as these people as I still have the issue with my phone.

As for the "Verizon" version of the phone there is no such thing for the P7P as the unlocked version and verizon version are the same model number for the phone which includes the 5G mmWave.

The update takes over an hour so be prepared for that

Oh yea, I already tried the update(didn't fix the issue) the other day, and yes, it took over an hour to install.

 

[EtherealRemnant]

There are lots of compatibility issues. I tried signing up for eSIM on a bunch of MVNOs and prepaid plans last night and to my amazement the only one that worked was AT&T Prepaid -- and it's not supposed to work with Pixels on the activation portal.

 

[jidoohanbaiki]

If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.

I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.

I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.

Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:

https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/

https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/

If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..

Pixel 7 with the Straight Talk Verizon SIM here. Works fine on my Pixel 6.

I also tried the latest Pixel 7 software update, and it did not resolve the issue.

For what it's worth, I just contacted Google support. The representative told me they did not have any reports of this issue yet. I directed them to this post as well as another under the GooglePixel subreddit and one under the StraightTalk subreddit. I submitted all of my information to them and sent screenshots of the SIM not connecting. They are escalating the issue.

 

[Anubis366]

Pixel 7 with the Straight Talk Verizon SIM here. Works fine on my Pixel 6.

I also tried the latest Pixel 7 software update, and it did not resolve the issue.

For what it's worth, I just contacted Google support. The representative told me they did not have any reports of this issue yet. I directed them to this post as well as another under the GooglePixel subreddit and one under the StraightTalk subreddit. I submitted all of my information to them and sent screenshots of the SIM not connecting. They are escalating the issue.

Just took my phone back to Best Buy. They had some more in stock so I tried another one straight out of the box without doing the update and that one is not reading my SIM and connecting to the towers either..

 

[kkjb]

Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
Support still clueless and escalation has begun.
Sim back in my 6a and all is fine.

I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
So thought to add, likely we need a immediate G side update...

 

[netcsk]

https://www.reddit.com/r/TotalWireless/comments/xzfacx/pixel_7_pro/
https://www.reddit.com/r/TotalWireless/comments/y405wm/pixel_7_pro_issues/

Same issues with Total by Verizon (Total Wireless, another former tracfone) on my Pixel 7 as well as many others. Multiple sims and another carrier sim verified working in my phone.

 

[-Izik-]

Cross-posting this from reddit-

Brief update for everyone in the thread or lurking- Talked to Google support just now.
The tech I spoke explained that this is now a known widespread issue that has been escalated and is "top priority" (his words) for the engineers.

He documented my IMEI and added it to the ongoing ticket. I should be getting a follow-up email sometime in the future when a workaround is found.
I'd recommend calling to do the same ASAP to make sure that they are aware how widespread the issue is.

 

[JakeDHS07]

Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
Support still clueless and escalation has begun.
Sim back in my 6a and all is fine.

I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
So thought to add, likely we need a immediate G side update...

I am using it on Fi coming from my Pixel 4 XL. Instead of moving the sim card from my old phone I decided to use eSIM with this one and leave the card in the old one and it's working perfectly.

 

[kkjb]

Excellent news ....for some.
I have many many devices on at any one moment and using the SIM vs eSIM allows me to keep the other non-phone devices on. Yes I could disable eSIM and still leave on. Unfortunately since I also reboot, flash different modules, roms, and in general leave only one as the sim activated device... Honestly if this is now a new thing, disclosure would be nice. No other pixel I've owned requires eSIM only. I will have to rethink my G. Fi future. Fortunately I'm now free of Fi device payments for purchase.
Edit update-- Seems on a Google Fi SIM that was used on my pixels 3, 4a, 4a5g, 6, 6a (2) working just fine...was the problem with 7 pro.
No good answer from Fi CS but they said to use a never used Fi sim. Which I had on hand.
Normal first SIM start and log in, works fine on 7 pro. Removed and now back on my 6a and working correctly. I guess... something is provisioned on carrier/sim/ install?
My answer is likely only helpful for Fi user base.

 

[nkraz]

Total by Verizon (formerly total wireless). Having same issue. Pixel 7 won't connect to network, I've worked with their tech support for the past 18 hours with no luck. At this point I've reverted back to using my old phone and if this doesn't get resolved in the next week or so, I will be returning my pixel 7 as it's no use to me in its current form.

 

[-Izik-]

Semi-interesting thing.
I found an old straight talk AT&T SIM so I tried to activate that.

The Straight talk site accepted the SIM card number, but my IMEI was rejected. Either they are flat out saying it is incompatible now or ST has temporarily stopped Pixel 7 devices from attempting to activate until it's fixed. At least they seem to be aware?

Here's the message-

Our system shows that your phone will not work with Straight Talk’s service. Do you have another handset you would like to try? Or you can always check out our phone store to see what's available for purchase.

 

[EtherealRemnant]

Go to prepaidcompare.net and find a new MVNO. All the TracFone brands have gone to hell since Verizon took them over.

 

[reaper000]

I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.

This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.

 

[netcsk]

I'm in the same boat of needing Verizon. I plan to check out US Mobile. Good pricing and esim capable (working with P7P, not with P7 right now) alont with a 10 day trial.

 

[kkjb]

I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.

This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.

Are you locked or unlocked? Would be nice to know, unlockable device is my requirements. Having another good signal provider for my home would be nice, currently Verizon is one.
I couldn't in the past get Verizon because of the locked part...

 

[EtherealRemnant]

I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.

This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.

FWIW, US Mobile Warp 5G SIM uses Verizon (and even gets the same priority Verizon postpaid customers get if you use a 5G device unlike Verizon prepaid which is deprioritized to last network priority) and I was even able to activate my eSIM on their service with no problem.

Unfortunately, Verizon sucks here, so the trial is going to go to waste, but I tried a bunch of MVNO and carrier prepaid options and only AT&T Prepaid and US Mobile worked.

 

[EtherealRemnant]

Are you locked or unlocked? Would be nice to know, unlockable device is my requirements. Having another good signal provider for my home would be nice, currently Verizon is one.
I couldn't in the past get Verizon because of the locked part...

The Pixel 7 Pro supports all of Verizon's bands including mmWave no matter if you get it locked from them or unlocked elsewhere. Verizon added the Pixel 7 Pro to their database from day one because of that mmWave support.

 

[kkjb]

I might have used the wrong word, I meant can the bootloader be unlocked and multiple devices. My problem with Verizon was imei dependent. Could not use a Verizon sim on multiple devices.