Question PSA: It's looking like the Unlocked Pixel 7/7 Pro & Straight Talk/Tracfone's Verizon BYOP service are not compatible.

Search This thread

netcsk

Member
Apr 25, 2017
14
2
Has anyone on here with a Pixel 7 switched to US Mobile and NOT been successful in getting the fone to work that was not working on one of the other carriers mentioned here, like Total Wireless? Last question, does it have to be an ESim to be successful rather than a physical one?
My esim on the non-pro finally activated. I'm porting out with physical sim. Unfortunate because I have a lot of saved shared cards on total.
 

slubgob

Member
Feb 24, 2012
16
16
Went from Pixel 4XL to 7 Pro on Total Wireless (now Verizon Total or whatever). Bought the unlocked version from Google direct, unlocked and rooted immediatly upon recipet before I tried to connect to a network.

Once I was rooted and ready to go I tried to use the old SIM card, recognizing I might not get 5G. No dice. Called Total Wireless support, they said to go get a new SIM card and call again.

Got the new 5g compatible SIM, called support, they verified IME (it was the P7P), SIM number (it was the new card), reboot a few times. Told me to turn it off 15-30m and try again. No dice. The old 4Xl was off the network, but the P7P wasn't connecting. After waitng the P7P didn't connect.

Called back, more rebooting and number verification. Said I should get a new SIM and new number. Wasn't willing to do so as I've had this number for 20ish years, so did some more stuff, wait 15-30 try again. No dice.

Called third time. Same deal. Said they'd send me a new SIM.

Gave up and went to Verizon. Had to get my account # from Total (turns out it's the IME) and PIN transfer number. Which required to talking to three different people, and waiting an hour for the email with the PIN to arrive. Of course, everyone asked me "We'll text you the PIN, yah?" "No you f***'in idiot, I"ve told you my phone isn't connecting to your damn network, how am I supposed to get your bloody text?!"

Once I had all that, Verizon got me on their network in minutes. $35 prepaid, month to month, 15g data. 5g service, although not the the microwave or whatever the super fast service is, but I don't need it so no biggy.

I'd hunt around for a better deal, but at this point I'm happy to stay with Evil Big Red as the price appears competitive, it meets my needs, and they seem competent.
 

Lughnasadh

Senior Member
Mar 23, 2015
4,686
5,303
Google Nexus 5
Huawei Nexus 6P
I was using Tracfone (Verizon) on my Pixel 6 Pro. Got the 7 Pro and put it in there but didn't work. After a few hours and them disconnecting me each time they transfer me, they finally told me I needed to get a new sim. So I went and got a new sim and still didn't work. More talking with Tracfone got nowhere.

Then talked to Google support and they are still looking into it. Every day or 2 I get an email that they are looking into it and it's been escalated.

Finally realized how much I hate Tracfone and how bad their customer service is that I signed up with Mint Mobile and couldn't be happier. Better connection, 10x better download speeds (literally, getting 850 Mbps download using their T-Mobile network) and no yelling at customer service, lol. My blood pressure is doing much better these days 🙃
 
  • Like
Reactions: phfoneman

peekpeekpeekpeek

New member
Feb 22, 2021
2
1
Google Pixel XL
Moto G Play
Total by Verizon (formerly total wireless). Having same issue. Pixel 7 won't connect to network, I've worked with their tech support for the past 18 hours with no luck. At this point I've reverted back to using my old phone and if this doesn't get resolved in the next week or so, I will be returning my pixel 7 as it's no use to me in its current form.

Told the same thing by Google Pixel support chat. No timeline.
Told me Airvoice Wireless is also unsupported (as well as TracFone and Straight Talk).

I have about 10 days to decide to return. I already have two active SIMs with prepaid balances (TracFone and Airvoice Wireless), so I am not interested in switching carriers to accommodate Google's pathetic rollout.
 

jidoohanbaiki

New member
Jul 29, 2019
3
0
I gave up and switched from the Verizon Straight Talk SIM to Visible. It also uses the Verizon network and the cost was the same. They sent me the SIM in the mail overnight and I was setup on the Pixel 7 with my phone number ported within an hour.
 

jidoohanbaiki

New member
Jul 29, 2019
3
0
Oh, I received a response from Google finally: "I've received an update from the specialist team and would like to let you know that currently Pixel 7 doesn't support Straight talk. We’ll continue to update our list as more carriers and networks are added."
 

EtherealRemnant

Senior Member
I gave up and switched from the Verizon Straight Talk SIM to Visible. It also uses the Verizon network and the cost was the same. They sent me the SIM in the mail overnight and I was setup on the Pixel 7 with my phone number ported within an hour.
Good luck with Visible. They are the absolute worst MVNO. Fine until you inevitably have an issue but when you do, support can't fix it, so you have to port out anyway.
 

reaper000

Senior Member
Aug 3, 2009
1,470
1,154
OnePlus 9
Good luck with Visible. They are the absolute worst MVNO. Fine until you inevitably have an issue but when you do, support can't fix it, so you have to port out anyway.
Unfortunately, have to concur. Never again. Even worse, porting out of Visible was an adventure that took nearly 15hrs of call time with tech support over 3 days.

However, if it works out for someone, hats off and good luck!
 
  • Like
Reactions: EtherealRemnant

EtherealRemnant

Senior Member
Unfortunately, have to concur. Never again. Even worse, porting out of Visible was an adventure that took nearly 15hrs of call time with tech support over 3 days.

However, if it works out for someone, hats off and good luck!
Yep Visible is one of the only MVNOs known on the NoContract subreddit for losing phone numbers when porting in or out. An absolute embarrassment for a company wholly owned by Verizon.
 
  • Like
Reactions: reaper000

Anubis366

Member
Sep 21, 2016
10
1
Has anyone tried to enroll in the Beta program to see if this fixes anything? I just did an update on my Pixel 6 with the Beta and my WiFi calling is fixed now
 
  • Like
Reactions: peekpeekpeekpeek
If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.

I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.

I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.

Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:

https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/

https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/

If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
So I was having a similar problem but am I OnePlus 10t straight talk just got an new APN
 

dynamiclynk

Senior Member
Jul 1, 2008
214
63
www.tekhow.net
Google Pixel 4 XL
Installing the beta version of Android 13 fixed the Straight Talk\Total sim issues for me. https://www.google.com/android/beta Just opt-in your device then check for updates on your phone and it will download , install, and reboot then you should have service.
The download is like 2gb you will need wifi.

Google Info:
You can opt out of the program at any time to return to the stable public version of Android. When you opt-out of the program, all user data on the device will be wiped.During the beta program’s release cycle, there will be stable releases to the public (the official platform release followed by Quarterly Platform Releases (QPRs)). When you apply the stable release update for the version you’re beta testing, you can opt out without a data wipe for a limited time until you apply the next beta update.
 

p51d007

Senior Member
Oct 15, 2007
2,309
449
Springfield, Mo
Samsung Galaxy Watch 4
I was about to go to wally world to get a new sim card.
I was online "chat" this morning with straight talk, and gave them my imei number. The person SAID my imei was compatible with their network.
Maybe I'll just port over to t-mobile and be done with it. I've been using their
90 day freebe thingy on my p6p and have had zero issues. A bit more expensive
than straight talk, but since verizon took over straight talk/tracfone they've gone to hell!
 

GoBears

Senior Member
Nov 1, 2011
285
142
I am using a Pixel 7 Pro on US Mobile which is a Verizon MVNO and works perfectly.
 

neelchauhan

Senior Member
Dec 25, 2016
137
223
Google Pixel 3
Google Pixel 6
I normally rock T-Mobile via a eSIM, but have a US Mobile Verizon physical SIM for "testing" other phones.

With Verizon physical SIMs, you can more-or-less use it in any VoLTE-capable phone if you first activated it on a "certified" phone, provided your destination phone is 'somewhat compatible' with Verizon VoLTE.

Both a Chinese OnePlus 9 and Japanese Pixel 5a (both sold) worked that way with VoLTE, even though neither are on Verizon's whitelist, while my Pixel 3/6/7 and US OnePlus 9 (which I recently bought) are.

So if your phone doesn't appear to be compatible, use a "compatible" donor phone to activate and then move your SIM.
 

peekpeekpeekpeek

New member
Feb 22, 2021
2
1
Google Pixel XL
Moto G Play
Installing the beta version of Android 13 fixed the Straight Talk\Total sim issues for me. https://www.google.com/android/beta Just opt-in your device then check for updates on your phone and it will download , install, and reboot then you should have service.
The download is like 2gb you will need wifi.

Google Info:
You can opt out of the program at any time to return to the stable public version of Android. When you opt-out of the program, all user data on the device will be wiped.During the beta program’s release cycle, there will be stable releases to the public (the official platform release followed by Quarterly Platform Releases (QPRs)). When you apply the stable release update for the version you’re beta testing, you can opt out without a data wipe for a limited time until you apply the next beta update.

I can confirm this also fixed Tracfone.
I installed the Beta, plugged in my Tracfone SIM, and it immediately worked, no setup required.
 
  • Like
Reactions: Lughnasadh

p51d007

Senior Member
Oct 15, 2007
2,309
449
Springfield, Mo
Samsung Galaxy Watch 4
Installing the beta version of Android 13 fixed the Straight Talk\Total sim issues for me. https://www.google.com/android/beta Just opt-in your device then check for updates on your phone and it will download , install, and reboot then you should have service.
The download is like 2gb you will need wifi.

Google Info:
You can opt out of the program at any time to return to the stable public version of Android. When you opt-out of the program, all user data on the device will be wiped.During the beta program’s release cycle, there will be stable releases to the public (the official platform release followed by Quarterly Platform Releases (QPRs)). When you apply the stable release update for the version you’re beta testing, you can opt out without a data wipe for a limited time until you apply the next beta update.


THANK YOU! That fixed it for me as well!
Plugged in the sim after the beta & reboot, and BOOM! Everything is back up and running!
I was going to switch to t-mobile, but I had signal issues in the past. They may have fixed them
though. Did their 90 day free deal and had no issues.

Again, thanks for the tip!
 

dynamiclynk

Senior Member
Jul 1, 2008
214
63
www.tekhow.net
Google Pixel 4 XL
Installing the beta version of Android 13 fixed the Straight Talk\Total sim issues for me. https://www.google.com/android/beta Just opt-in your device then check for updates on your phone and it will download , install, and reboot then you should have service.
The download is like 2gb you will need wifi.

Google Info:
You can opt out of the program at any time to return to the stable public version of Android. When you opt-out of the program, all user data on the device will be wiped.During the beta program’s release cycle, there will be stable releases to the public (the official platform release followed by Quarterly Platform Releases (QPRs)). When you apply the stable release update for the version you’re beta testing, you can opt out without a data wipe for a limited time until you apply the next beta update.
If you are on the Nov 5th update you can opt out of beta https://www.google.com/android/beta today without a data wipe if you are on version TQ1A.221205.011 if you opted in prior to this Nov 5th release version.
 

Top Liked Posts

  • There are no posts matching your filters.
  • 6
    If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.

    I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.

    I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.

    Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:

    https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/

    https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/

    If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
    4
    Installing the beta version of Android 13 fixed the Straight Talk\Total sim issues for me. https://www.google.com/android/beta Just opt-in your device then check for updates on your phone and it will download , install, and reboot then you should have service.
    The download is like 2gb you will need wifi.

    Google Info:
    You can opt out of the program at any time to return to the stable public version of Android. When you opt-out of the program, all user data on the device will be wiped.During the beta program’s release cycle, there will be stable releases to the public (the official platform release followed by Quarterly Platform Releases (QPRs)). When you apply the stable release update for the version you’re beta testing, you can opt out without a data wipe for a limited time until you apply the next beta update.
    3
    Cross-posting this from reddit-

    Brief update for everyone in the thread or lurking- Talked to Google support just now.
    The tech I spoke explained that this is now a known widespread issue that has been escalated and is "top priority" (his words) for the engineers.

    He documented my IMEI and added it to the ongoing ticket. I should be getting a follow-up email sometime in the future when a workaround is found.
    I'd recommend calling to do the same ASAP to make sure that they are aware how widespread the issue is.
    3
    I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.

    This isn't a vote or an ad for VZW.
    I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.
    2
    Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
    Support still clueless and escalation has begun.
    Sim back in my 6a and all is fine.

    I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
    So thought to add, likely we need a immediate G side update...
    I am using it on Fi coming from my Pixel 4 XL. Instead of moving the sim card from my old phone I decided to use eSIM with this one and leave the card in the old one and it's working perfectly.