[Q] A Captivate with Cyanogenmod that doesn't have sound.

[Kangarooster]

I'm not entirely sure if this is an issue with my hardware or software which is why I'm asking where I should look (or start a thread) first. I've had sound before but now there is nothing, not even crackling or popping. I'm using Cyanogenmod 11 on a Samsung Captivate. I read a thread about loosening a screw near the speaker and tried that (along with a not-so-deep tear-down), but still not a peep (or beep). Something I should mention is that headphones DO work when they're plugged in. Additionally I've done some scouring of the Internet for a fix but I can't find any problems truly similar to mine.

 

[Heisenberg]

Hi

Thanks for writing to us at XDA Assist. It seems to me like you have a hardware failure. Which version of the Captivate do you have? Unbranded or AT&T?

 

[Kangarooster]

Hi to you too

Thank you for replying. I believe it is the at&t version, although I'll admit I wasn't aware there was a Captivate that wasn't an at&t version. That would be found in the info part of the phone as the model number right?

 

[Heisenberg]

Hi to you too

Thank you for replying. I believe it is the at&t version, although I'll admit I wasn't aware there was a Captivate that wasn't an at&t version. That would be found in the info part of the phone as the model number right?

That's right, and most at&t phones actually have the at&t logo somewhere on the phone, as well as the at&t logo during the boot animation. If it has either of those we can safely assume that is the at&t model, otherwise please let me know what the model number is.

Transmitted via Bacon

 

[Kangarooster]

Wow, I can't believe I didn't notice it at the top of the phone, yes it is an at&t model.

 

[Heisenberg]

Wow, I can't believe I didn't notice it at the top of the phone, yes it is an at&t model.

Thanks for the extra information. I'm going to have this thread moved to the AT&T Captivate q&a section here:

Captivate Q&A, Help & Troubleshooting

That way it'll reach the people who are most experienced with your device, so if it is a common bug they should be able to walk you through it. It sounds hardware related to me but lets see what the Captivate experts say.

Good luck!

Transmitted via Bacon

 

[Kangarooster]

Okay.
Thank you for the help

 

[BWolf56]

I'm not entirely sure if this is an issue with my hardware or software which is why I'm asking where I should look (or start a thread) first. I've had sound before but now there is nothing, not even crackling or popping. I'm using Cyanogenmod 11 on a Samsung Captivate. I read a thread about loosening a screw near the speaker and tried that (along with a not-so-deep tear-down), but still not a peep (or beep). Something I should mention is that headphones DO work when they're plugged in. Additionally I've done some scouring of the Internet for a fix but I can't find any problems truly similar to mine.

It does sound like hardware. Have you tried slightly pushing on the speaker? I tends to come loose.

If you have any flashing experience, you can try flashing stock to completely rule out software issue but since the aux works, I'm pretty sure it's hardware.

 

[Kangarooster]

I have tried pushing on the speaker. The only reason I was thinking it might be a software issue is because I changed some of the settings in what I believe is called dsp. Before I flash it back to the stock software (firmware?) is there any other troubleshooting I could try? Putting Cyanogenmod on it was somewhat of a process and overall I like it. And if it is a hardware problem how much would it cost to fix (not that I have any money to do so anyway )? And before I end this reply, thank you for your help.

 

[BWolf56]

I have tried pushing on the speaker. The only reason I was thinking it might be a software issue is because I changed some of the settings in what I believe is called dsp. Before I flash it back to the stock software (firmware?) is there any other troubleshooting I could try? Putting Cyanogenmod on it was somewhat of a process and overall I like it. And if it is a hardware problem how much would it cost to fix (not that I have any money to do so anyway )? And before I end this reply, thank you for your help.

You could always flash CM over and that would rule out the system file possibility.

Was the problem there before flashing CM? And I have a neat little guide on how to flash in my "most thanked" posts if you need it to get back to CM after flashing stock.

 

[Kangarooster]

You could always flash CM over and that would rule out the system file possibility.

Was the problem there before flashing CM? And I have a neat little guide on how to flash in my "most thanked" posts if you need it to get back to CM after flashing stock.

I actually don't remember if the problem was there or not as I flashed CM on it pretty much as soon as I got it. Can I just start from the "install from zip" process to reflash CM on it? In the meantime I'll see if I can do that without there being any potential problems with bricking the phone etc. And thank you for being patient with me .

 

[BWolf56]

I actually don't remember if the problem was there or not as I flashed CM on it pretty much as soon as I got it. Can I just start from the "install from zip" process to reflash CM on it? In the meantime I'll see if I can do that without there being any potential problems with bricking the phone etc. And thank you for being patient with me .

Yeah, just flash the ROM zip and the Gapps over your current one. It's called a "dirty flash" and will only wipe your system settings.

 

[Kangarooster]

I was celebrating St. Patrick's day which is why I haven't replied sooner, apologies. Anyway, I will do that, although I learned from the previous owner that the sound was going out so now I'm 99% positive that it's the hardware. Is it okay for me to mention that replacement speakers appear to be relatively cheap (and possibly easy to install)? And one last question, for the future, is it more polite to leave the quote in the reply rather than take it out?

 

[BWolf56]

I was celebrating St. Patrick's day which is why I haven't replied sooner, apologies. Anyway, I will do that, although I learned from the previous owner that the sound was going out so now I'm 99% positive that it's the hardware. Is it okay for me to mention that replacement speakers appear to be relatively cheap (and possibly easy to install)? And one last question, for the future, is it more polite to leave the quote in the reply rather than take it out?

You should keep the quote, it notices the user you quote and that way, he can reply faster (me in this case).

And yeah speaker replacement is definitely an option. You should be able to find a quick video guide on youtube, I believe it's fairly easy to do.

 

[Kangarooster]

You should keep the quote, it notices the user you quote and that way, he can reply faster (me in this case).

And yeah speaker replacement is definitely an option. You should be able to find a quick video guide on youtube, I believe it's fairly easy to do.

I put an older CM version (that was under the stable category) on to see if it was the software and I checked with the previous owner to see if the sound was going out (it was). There still isn't any sound so it's definitely the hardware. Now the question is; do I spend money to replace the speaker on an old phone that I don't really need?

That'd probably be a different thread though.

Thank you for your help!

 

[brandonabandon]

I'm not entirely sure if this is an issue with my hardware or software which is why I'm asking where I should look (or start a thread) first. I've had sound before but now there is nothing, not even crackling or popping. I'm using Cyanogenmod 11 on a Samsung Captivate. I read a thread about loosening a screw near the speaker and tried that (along with a not-so-deep tear-down), but still not a peep (or beep). Something I should mention is that headphones DO work when they're plugged in. Additionally I've done some scouring of the Internet for a fix but I can't find any problems truly similar to mine.

flash neatkernel with cm11 rom http://forum.xda-developers.com/samsung-captivate/development/recovery-cwm6-philz-touch-t3030931. solved my speaker problem. stock cm11 kernel has speaker bug.

 

[Kangarooster]

flash neatkernel with cm11 rom http://forum.xda-developers.com/samsung-captivate/development/recovery-cwm6-philz-touch-t3030931. solved my speaker problem. stock cm11 kernel has speaker bug.

Does it really? I thought for sure it was hardware related, but if there's a way around spending too much money I'm all for it, thank you!

 

[Kangarooster]

So I installed it and still nothing. But still thank you.

 

[brandonabandon]

So I installed it and still nothing. But still thank you.

cappy speakers on ebay for next to nothing.

 

[Kangarooster]

cappy speakers on ebay for next to nothing.

So, I think I know how to replace/install the speaker and I've watched a video or two on the process. Would you have any do's or don'ts, tips, et cetera?