Good night,
I don't know if this is where I should ask this question, but here it goes.
For someone with some patience and availability to help me.
My nephew offered a Oneplus 5 to my daughter and told her the screen was freezing. She managed to use it for a few hours and do facial recognition. Then it froze and the touch stopped working for good.
It opened with facial recognition, but nothing else could be done. I didn't follow the process and ended up not knowing which version of android was installed. I couldn't do anything at all.
I saw and reviewed several posts here on the forum and I've tried several suggestions. All worked in full, but none solved the display problem.
The phone apparently works fine, the keys all work, I've changed the display but the problem remains the same.
If there is someone with any suggestions I appreciate the help.
Thanks
I don't know if this is where I should ask this question, but here it goes.
For someone with some patience and availability to help me.
My nephew offered a Oneplus 5 to my daughter and told her the screen was freezing. She managed to use it for a few hours and do facial recognition. Then it froze and the touch stopped working for good.
It opened with facial recognition, but nothing else could be done. I didn't follow the process and ended up not knowing which version of android was installed. I couldn't do anything at all.
I saw and reviewed several posts here on the forum and I've tried several suggestions. All worked in full, but none solved the display problem.
The phone apparently works fine, the keys all work, I've changed the display but the problem remains the same.
If there is someone with any suggestions I appreciate the help.
Thanks