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You are now chatting with 'Alice'.
Trung: Hello
Alice: Welcome to Microsoft Customer Service Chat, Trung. Kindly give me a moment to review your question.
Trung: Thank you first
Trung: I have issue about my HTC HD7
Trung: My friend gift to me a HTC HD7
Alice: May I know the issue you are facing with Windows Phone 7?
Trung: but I don't have activation key
Trung: yes, sure
Alice: Thank you for the information.
Trung: so could you give to me activation key?
Alice: In order to resolve your issue I need you to provide me some information.
Alice: Your phone number and your e-mail address?
Alice: May I know your First and Last name?
Trung: My phone is +XXXXX
Trung: my email is
[email protected]
Trung: Fist name is "XXXXX" and last name is "XXXXX"
Alice: Thank you for all the information provided.
Alice: Please give me a couple of minutes while I generate a product key for you.
Trung: you are welcome!
Trung: yes
Alice: Thank you for your patience.
Alice: Here is the new product key for your phone: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Alice: Once you are done, kindly tap on "Activate".
Alice: May I know if the new product key worked?
Trung: thank you, my phone is in low battery
Trung: so It is charging
Alice: You are welcome. Do you have any customer service related questions?
Trung: Now is not
Alice: Have I fully answered your question today?
Trung: so thank you for support
Trung: Yes, sure!
Alice: We at Microsoft value your feedback about the service that you have received today. I would request you to please fill in the Feedback survey, which you would receive in the E-mail address that you have provided at the beginning of our chat. We are interested in your feedback about our products and the service provided by me today. It would help us to continue to serve you better. Thank you.
Alice: You are most welcome. Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day. Have a great day.
Trung: Yes, have good day!
Chat session has been terminated by the agent.