[Q] Activation Issue

[BQ Ninja]

Hey there,

I recently bought a Charge from swappa.com. I have 6 months left on my contract from when I bought my Incredible, but that thing barely works anymore. The Charge came without a SIM (unsurprisingly), so I took it into the Verizon Wireless store and they gave me a SIM. The phone sat on the Setup Wizard with a dialogue box saying "please wait..." with a spinner, for about 20 minutes, then got to a screen with a "Phone Activation" header that says "There is a problem with activating your phone. Please restart and try again, or contact customer service." I click restart, and that doesn't solve the issue (it just does the same thing).

I've been wrestling with this thing for two days now. The guy at the VZW store called support, and they went through five different people who didn't know what to do, and finally they put in a request for support that apparently will be resolved indeterminately. The ESN checked out fine, and the SIM card is fine (we even tried a second SIM card). It can reach the servers fine (if I hold down the search button I can do a voice search and it browses the web as if nothing were wrong). Unfortunately, my phone number is in the air (it's been pulled from my old phone and won't hit this phone).

I was wondering if anyone had some insight on this problem.

Thanks!

 

[blueis300]

Same thing is happening to me. I have to flash back to stock in case I have to go back to the store and figure this out. Crap. I tried different sim cards and she couldnt get either to work. Ok I flashed back to stock so when I take it in I dont have a problem but I cant get through the process because of no signal and it shows a date and time as december. Is that because the ee4 file I flashed was from december?

LOL data network issue supposedly. Network down.

 

[mikewoods9000]

I just bought a used droid charge and ran into this exact same issue. After a few hours of reboots and battery pulls, I held down the power key to turn off the phone and noticed an option to activate data networks. after turning on 4g, i was able to activate my device perfectly. Hope this helps someone.

 

[ferny_dx]

Hey there,

I recently bought a Charge from swappa.com. I have 6 months left on my contract from when I bought my Incredible, but that thing barely works anymore. The Charge came without a SIM (unsurprisingly), so I took it into the Verizon Wireless store and they gave me a SIM. The phone sat on the Setup Wizard with a dialogue box saying "please wait..." with a spinner, for about 20 minutes, then got to a screen with a "Phone Activation" header that says "There is a problem with activating your phone. Please restart and try again, or contact customer service." I click restart, and that doesn't solve the issue (it just does the same thing).

I've been wrestling with this thing for two days now. The guy at the VZW store called support, and they went through five different people who didn't know what to do, and finally they put in a request for support that apparently will be resolved indeterminately. The ESN checked out fine, and the SIM card is fine (we even tried a second SIM card). It can reach the servers fine (if I hold down the search button I can do a voice search and it browses the web as if nothing were wrong). Unfortunately, my phone number is in the air (it's been pulled from my old phone and won't hit this phone).

I was wondering if anyone had some insight on this problem.

Thanks!

i know someone who had an issue like that for some reason, he came to me for help, for some reason all we did was swap sims once activated, we swapped back and everything worked like normal after that