She said it fell just a few inches onto a hard surface, not sure what part of the phone made impact.
Says she has done the following:
battery pull for at least a min
motorola troubleshooter
attempt to do a hard reset, but nothing comes on screen...just backlight
does get power, the buttons and keyboard light up when first plugging it in never see the boot screen
after a min or so i get haptic feedback from only the screen - not the buttons
me: is it like your phone boots up and it thinks its on so you could navigate to settings but just cant see it
her: yes
Any ideas? She's unrooted, ftr. Looking for any helpful tips at all about how to get her phone back. It'd really make her day and I'd get to look all SMRT for helping her to get a solution which could translate into other rewards
Says she has done the following:
battery pull for at least a min
motorola troubleshooter
attempt to do a hard reset, but nothing comes on screen...just backlight
does get power, the buttons and keyboard light up when first plugging it in never see the boot screen
after a min or so i get haptic feedback from only the screen - not the buttons
me: is it like your phone boots up and it thinks its on so you could navigate to settings but just cant see it
her: yes
Any ideas? She's unrooted, ftr. Looking for any helpful tips at all about how to get her phone back. It'd really make her day and I'd get to look all SMRT for helping her to get a solution which could translate into other rewards
