[Q] ARIA random reboot??

[gdjy]

first i wanna thank you guys for this awesome forum

i have an AT&T aria phone that randomly reboots
LIBERTY PVT SHIP S-OFF
HBOOT-1.02.0000
MICROP-831b
TOUCH panel-stn21_03
radio-7.16.35.11
Nov 4 2010
the phone is rooted with CWM v2.5.0.1 istalled.
i flashed the original ATT rom 2.2 from HTC website and it didnt fix it
i flashed shipped att rom and it didnt fix.. also flashed rooted rom yet no luck

1-i tried to unlock the bootloader with HTCDEV.COM but it gives me error message
fastboot oem get_identifier_token
...INFO[err] command error

2-i tried to use the revolutianary website and no luck either

3-i tried to put the original img on the sd card LIBEIMG.zip and booted into bootloader but the phone didnt recognize the file at all.

i am a newbie in the android word but i can swear i did every thing by the book in these last 3 steps** at least as i could understand**
p.s: i dont know wut or who did this to this phone

 

[drumist]

This is sort of a long shot, but did you happen to install a 32GB SD card around the time the problem started happening?

If not, did you change ANYTHING else? new SIM card? new charger? etc.

 

[gdjy]

nope i did not install 32 GB card..
i dont know exactly what happened to this phone.. i took it AS IS..
when i first got the phone it had the original at&t 2.2 stock S-off ... i was lucky to flash CWM using fastboot..
i think if i can install HBOOT again and turn S on this might solve the problem... or may be i need to do something to the partitions but as i told u im a newbie in here

 

[gdjy]

i am sure it is a software problem due to the error message i get when i try to unlock the bootloader...

 

[yar2]

I tried everything: stock AT&T Froyo rom, returned to S-on, new sd card, new sim card. Also returned to HTC for "repair," but it still rebooted so I returned to HTC for another try.

BTW, I used the Unrevoked method to root/S-off the phone, and the S-on method listed in the development forum to take the phone back to stock. Both with no problem (several times). The S-on was a little trickie, had to load stock AT&T rom, then follow the S-on instructions, which includes loading the stock AT&T Froyo rom again.

I'll report the results of my 2nd HTC repair on the 2 Arias reboot problem thread.

Sent from my MB860 using XDA

 

[gdjy]

i am trying to install HBOOT 1.03 but no luck.. i think if there is a way to reflash the hboot this would solve the problem

 

[drumist]

i am trying to install HBOOT 1.03 but no luck.. i think if there is a way to reflash the hboot this would solve the problem

Don't try to do that. HBOOT 1.03 will not fix your problem, it'll only make it worse (not being able to easily S-OFF). You should avoid HTC's official bootloader unlocking method -- it's worse than Revolutionary.

 

[gdjy]

thank u drumist...
i tried already but no luck.. it says device ID error..

i am so desperate in here.. is there anyway i can fix this aria??

 

[yar2]

To my surprise I had called HTC and found out that my phone was still under warranty. As I said above, the phone is now back at HTC for a 2nd try. I will let you know what they found as soon as I get the phone back -- it took about a week last time.

Drumist was very supportive in my effort to find the problem, and against his advice and out of desperation, I did restore the HBOOT, and, as he said above, it did not solve the problem. The phone was back to being completely stock -- ATT Froyo 2.2 and S-ON -- and it sill had random reboots --taking anywhere from 1 minute to almost an hour before rebooting. Which is really annoying when trying to troubleshoot. I even re-rooted and S-Off'd the phone using Revolutionary, and still had the problem. I then returned the phone to stock again prior to sending it to HTC for repair. Checked one more time... still random rebooting. As I am now using another phone -- Atrix 4G -- solving this has become more of a challenge.

The other thing that's amazing is that I have 2 ATT Arias with exactly the same problem!

I wonder if it is a location thing. You don't happen to reside in SE Pennsylvania do you?

 

[charbo187]

the same thing has been happening to me. it just started happening recently.

about 10-20 times a day the phone just buzzes and goes straight to the white HTC turning on background.

it's very annoying.

 

[hawkeye2188]

the same thing has been happening to me. it just started happening recently.

about 10-20 times a day the phone just buzzes and goes straight to the white HTC turning on background.

it's very annoying.

I have to agree with you, it is really annoying. Luckily I dont use my phone very often. I dont think it is location based, as I'm in eastern Iowa.

 

[yar2]

Ok. Just got my Aria back from HTC after their 2nd attempt at at fixing the random reboot problem. It rebooted within 5 minutes of turning it on! And twice after that.

The only thing I did was put in the battery. No SD or SIM card, and I did not plug in a battery charger. I didn't even have a chance to connect to my wifi.

I will call HTC tomorrow and anticipate sending it back to HTC for a 3rd try.

I really thought they would send me a new phone after the 2nd attempt at fixing it. Although now I'm really curious about what could be causing this.

It's interesting that that there are more reports about this problem. I had rooted and installed multiple roms before restoring it to stock AT&T Froyo prior to returning it to HTC for repair. Has anyone had this random reboot problem on a phone that was never rooted?

Oh well. I will probably be sending it back to HTC tomorrow, and will keep you posted about the results.

Sent from my MB860 using XDA

 

[mikelebz]

I am having the same issues...luckily I now have the HTC One X, however I do still use the Aria as a dedicated GPS, which is frustrating having CONSTANT reboots.

This also only happened recently...I wonder what the issue could be...

 

[yar2]

Reboot saga

Just spoke to HTC about their failed 2nd attempt to repair my phone. They told me the repair records state that they replaced the "main board," which I assume is like the mother board.

If that is true, I would assume that would be like getting a new phone. If that doesn't fix it, I am truly baffled. The ONLY thing I did was put the old fully charged battery in the phone to test it -- without a SIM or SD card . Could the problem be related to the battery? Since I have another Aria (with its own battery) with the same problem, I doubt it.

Regardless, HTC is having me send it back for a 3rd try to fix it, and they sent me a prepaid shipping label this time.

They said if the 3rd repair attempt doesn't fix it, they would send it to a higher level repair facility for a 4th try! I can't complain about HTC's commitment to trying to repair my phone.

From the responses on this thread, this has become a recent problem. Mine started about a month ago. Any theories out there?

 

[hawkeye2188]

Thanks for sharing your experiences yar, however I'll be dealing with the reboots cause I cant go that long without my phone.

 

[hawkeye2188]

Another thought I had while driving yesterday, Do your guy's that reboots, happen usually after you press the lock button? I've noticed after I send a text message and I hit the lock button is mostly when it will restart. Anyone think it would be that button causing the problem or maybe the HTC Sense Lockscreen?

 

[yar2]

While I'm waiting for HTC to return my phone after their 3rd attempt to fix this problem I have been experimenting with my other Aria.

I booted into CWM and left it there for over an hour and the phone did not reboot. Does this helps isolate the problem?

Also, has anyone managed to stop a random reboot problem?

Sent from my MB860 using XDA

 

[yar2]

Just got my Aria back from HTC after their 3rd attempt, and it rebooted within 10 minutes. I even used a new battery, thinking that somehow that was causing the problem. No sim or sd card, and I did not even log onto wifi. They claim they replaced the "main board." Its hard to believe they actually tested it.

Probably beating a dead horse, but I will take HTC up on their offer to send it to the next level of service for a 4th try at fixing the problem. Can't believe it wouldn't be more cost effective to just send me a new phone at this point... but then there might not be any new Arias available.


Sent from my MB860 using XDA

 

[RWB Jr]

try setting the Aria data comm to Edge only

I've been following this thread with interest since I have an Aria with AT&T "service" and have been experiencing the random reset problems described here. I have not rooted the phone and have the stock 2.2.2 release side loaded through HTC Sync. After several attempts to isolate the problem, I think I may have stumbled across something that works (so far, no reboots in the last 11 hours, but, that is not conclusive evidence yet). Try using the "hidden test feature" by entering *#*#4636#*#* on the dialer keypad. Then under the "Phone information" section select "GSM only". I understand that this forces the phone to use only the Edge data format.

I think there may be a problem with the Aria's firmware that communicates with the 3G network. I was able to use 3G successfully in the past year, but, something must have changed recently in the way AT&T configured this network or at least I suspect that a recent network change has caused these problems with our phones. You would think that AT&T and HTC would be aware of such a problem by now since I imagine many of us are affected. I'm leaving my phone on Edge until I see evidence that the problem has been resolved.

 

[hawkeye2188]

I've been following this thread with interest since I have an Aria with AT&T "service" and have been experiencing the random reset problems described here. I have not rooted the phone and have the stock 2.2.2 release side loaded through HTC Sync. After several attempts to isolate the problem, I think I may have stumbled across something that works (so far, no reboots in the last 11 hours, but, that is not conclusive evidence yet). Try using the "hidden test feature" by entering *#*#4636#*#* on the dialer keypad. Then under the "Phone information" section select "GSM only". I understand that this forces the phone to use only the Edge data format.

I think there may be a problem with the Aria's firmware that communicates with the 3G network. I was able to use 3G successfully in the past year, but, something must have changed recently in the way AT&T configured this network or at least I suspect that a recent network change has caused these problems with our phones. You would think that AT&T and HTC would be aware of such a problem by now since I imagine many of us are affected. I'm leaving my phone on Edge until I see evidence that the problem has been resolved.

I will have to give this a try, as for HTC and ATT knowing, they probably don't care and I dont really blame them this is a 2 year old phone.