[Q] Bluetooth keyboard Logitech K810 keeps disconnecting: workaround

[Finurliig]

There are various threads on this forum concerning bluetooth connectivity to the GN 10.1 2014. Most notably, keyboards that keep disconnecting.

I ran into this problem with my Logitech K810 keyboard, which works perfectly on my PC, as well as my Ipad 2 and my Galaxy S4. Three different units, three different operating systems, and with flawless performance.

Then I buy the pinnacle of Tablet technology; a spanking new Galaxy Note, and realize that the keyboard disconnects every three to five seconds.

This is something like buying a shining new bike, coming home full of expectations, and unpack it. Only to discover that the wheels are stuck. They won't turn. It would have been hilarious, if the tablet wasn't so bloody expensive.


I tried various "keep bluetooth alive" and "change to another screen keyboard" apps, to no avail. Then I read a thread from someone who could make the keyboard work if they played music to another unit via bluetooth: I tried this, and voila! As long as I keep my phone paired and connected to the note, the keyboard works perfectly.

This could give a hint as to the nature of the problem; could it be that the keyboard, unlike the Galaxy S4, doen't actively work to keep the bluetooth radio active when you are not typing, and that what ppl assume to be Samsung's new implementation of the bluetooth standard in the GN 10.1 2014 doesn't take such devices into account?
If that is the case, the problem should not be related to hardware issues with the bluetooth antenna, like someone suggested, but is more likely software-related, and hence, a bugfix shouldn't be impossible.

Could this be achieved with an app written by some skilled coder, or do we have to wait for a bugfix from Samsung? Any ideas guys?

 

[BarryH_GEG]

Could this be achieved with an app written by some skilled coder, or do we have to wait for a bugfix from Samsung? Any ideas guys?

It's a h/w problem. There are plenty of N10.1-14 owners that aren't having any BT issues including with the K810 which comes up frequently. I have a BT mouse and keyboard connected for hours at a time without any disconnects. I leave BT on continually on my N10.1-14 and as soon as the mouse or keyboard are turned on they connect immediately. There's a lot of discussion in the BT thread in the general section discussing possible causes on devices having problems. Exchange it or send it in for warranty repair.

 

[Finurliig]

It's a h/w problem. There are plenty of N10.1-14 owners that aren't having any BT issues including with the K810 which comes up frequently. I have a BT mouse and keyboard connected for hours at a time without any disconnects. I leave BT on continually on my N10.1-14 and as soon as the mouse or keyboard are turned on they connect immediately. There's a lot of discussion in the BT thread in the general section discussing possible causes on devices having problems. Exchange it or send it in for warranty repair.

Thanks for advice, but for an exchange of the device to be meaningful, we will need some confirmation that Samsung has identified the problem and corrected it?

 

[GeorgeP]

Thanks for advice, but for an exchange of the device to be meaningful, we will need some confirmation that Samsung has identified the problem and corrected it? Besides, they refused to do just that when I spoke to their support? Nevertheless: I will mail them again about this. Thanks!

If you bought from Samsung, I'm not surprised they told you they would not exchange it. Samsung told me they don't warrant that their product will work with a third-party product. They also said there were no Samsung keyboards at this time that were compatible with this tablet. Fortunately I got mine from a retailer that was willing to exchange. Unfortunately the second unit I got about two weeks ago also has the problem.

 

[BarryH_GEG]

Your best bet might be to send it to Samsung rather than play "exchange roulette." Here's what to tell Samsung customer support...

"Hi Mary, I spoke to someone earlier about a BT problem I was having. The BT peripherals I connect work fine initially but can't maintain a connection; meaning they drop the connection and either I have to reconnect them manually or sometimes they'll reconnect themselves only to drop out again. The person I first spoke to was pretty sure it was the devices I was connecting and not my tablet.

Here's what I did. I completely reformatted my tablet to the way it came out of the box. I didn't even allow any of my apps to be loaded on it after I reset it. So it was a clean untouched stock as it left the factory Samsung configuration. The same problems of random disconnection occurred. I went to Best Buy and they were really nice. They allowed me to connect all the BT peripherals I was having problems with to their three floor models. They all worked fine and kept the BT connection active. So clearly, there's something wrong with my individual tablet.

I have a couple of friends with this tablet and while the majority of their devices work fine some are having the same issue I am. There's obviously something wrong with a subset of these tablets for individual examples to perform differently with the exact same BT peripherals."​

If you still meet resistance...

"I'm sorry you won't help me get my problem solved. Do you think a supervisor might be able to help me or should I just contact the BBB and my local attorney general's office as you're refusing warranty work I'm entitled to in spite of the steps I've taken to isolate a problem and demonstrate to you that there's an issue with my specific tablet. Also, can you please give me your name again? I didn't write it down when you came on the call."​

 

[Finurliig]

Thanks BarryH.

 

[shinsengumi90]

engaged ricultsc

Good Evening.
There are new on this issue?
I have k810 keyboard too, and in the beginning the keyboard worked normally, but lately, I have more and more disconnections.
Before, it was enough for me to restart the tablet, and the keyboard walked fine.
But now, I have constantly disconnections, every 5 seconds.
It becomes unusable
I tried to flash roms of over counties, I tried CleanRom, but the problem stays.
I'm worried, because my Knox is on 1, and I just read that Samsung voids the warranty, regardless of the problem...

Do you found other solutions since?

(.. and sorry for my bad english..)

 

[anthropoidape]

.....

 

[dionesisjohn]

There are various threads on this forum concerning bluetooth connectivity to the GN 10.1 2014. Most notably, keyboards that keep disconnecting.

I ran into this problem with my Logitech K810 keyboard, which works perfectly on my PC, as well as my Ipad 2 and my Galaxy S4. Three different units, three different operating systems, and with flawless performance.

Then I buy the pinnacle of Tablet technology; a spanking new Galaxy Note, and realize that the keyboard disconnects every three to five seconds.

This is something like buying a shining new bike, coming home full of expectations, and unpack it. Only to discover that the wheels are stuck. They won't turn. When you call the manufacturer support; which I did in relation to the Note, they politely inform you that they have never guaranteed theat the wheels on the bike would turn. They have only said that the bike HAS wheels,..... not that they can actually be used for anything..... so they refuse to take responsibility, and refuse to give you a refund.

This is, in point of fact, the answer I got from Samsung: they market the unit as having bluetooth functionality, but won't take responsibility if it doesn't work, and the user is stuck with a pieece of equipment that can't be used for the intended purpose. It would have been hilarious, if the tablet wasn't so bloody expensive.

So much for Samsungs costumer support. Now to my own investigation into this problem:

I tried various "keep bluetooth alive" and "change to another screen keyboard" apps, to no avail. Then I read a thread from someone who could make the keyboard work if they played music to another unit via bluetooth: I tried this, and voila! As long as I keep my phone paired and connected to the note, the keyboard works perfectly.

This could give a hint as to the nature of the problem; could it be that the keyboard, unlike the Galaxy S4, doen't actively work to keep the bluetooth radio active when you are not typing, and that what ppl assume to be Samsung's new implementation of the bluetooth standard in the GN 10.1 2014 doesn't take such devices into account?
If that is the case, the problem should not be related to hardware issues with the bluetooth antenna, like someone suggested, but is more likely software-related, and hence, a bugfix shouldn't be impossible.

Could this be achieved with an app written by some skilled coder, or do we have to wait for a bugfix from Samsung? Any ideas guys?

I have had the same problem with a bluetooth keyboard and mouse not working correctly, I found if I turn off the wifi radio on p600 I have up to 3 co current bluetooth connection going at he same time. when the wifi is on and active the bluetooth is dropping off think it has to do with wifi 4.0 radio in the tablet or the placements of the attennas in the tablet.

 

[manoscello]

What I do is connect a bluetooth device to play music continuesly, so that the connection doesn't drop. Then the BT keyboard and BT mouse will stay connected. Keyboard and mouse disconnect when you stop typing. The music BT device keep the signal alive, and it never drops. You can try this if you want and check if it works for you.

Sent from my GT-N7100 using Tapatalk

 

[BclingergFJ]

I have not experienced this issue and I use a Bluetooth keyboard and mouse abort 20 hours per week.

Via my Note 3

 

[jonboyuk]

Bit of an old question now, but I'm getting this on my K810 too Did anyone sort it out?

 

[moabizzi]

Theres an app called bluetooth keep alive, it works well

 

[jonboyuk]

Cheers moabizza, I just tried it and sadly it didn't work Oh well, looks like it's going to have to go back for repair.

 

[kcrudup]

Don't send your device in for repair- there's nothing wrong with it. I use a BT keyboard and a BT mouse all the time with this device and they work quite well- the issue is pretty obviously the Logitech K810, not the Note 10.1 .